Workers Compensation Claims Supervisor – Midwest Region

Cottingham & Butler

Supervise claims adjusters while driving accountability and performance in the Midwest region. Lead team metrics and deliver quality customer service as a Claims Supervisor at Cottingham & Butler.

Posted 7/1/2026full-timeRemote • Iowa • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Ensure that the team receives regular, high-quality feedback to drive accountability.
Maintain weekly metrics in the green and improve performance as needed.
Achieve monthly QSR scores of 90%+ and address underperformance.
Arrange monthly meetings to align on goals and discuss challenges.
Maintain an average customer service survey score of 1.30 or less.
Act as a mentor and contribute to developing your team of adjusters.

Requirements

What you’ll need

Minimum of 1-5 years of claims supervision is required.
Substantial experience in the Midwest region.
Strong background in achieving results.
Critical thinker eager to collaborate with other professionals.

Benefits

Comp & perks

Salary – Flexible based on your experience level.
Most Benefits start Day 1
Medical, Dental, Vision Insurance
Flex Spending or HSA
401(k) with company match
Profit-Sharing/ Defined Contribution (1-year waiting period)
PTO/ Paid Holidays
Company-paid ST and LT Disability
Maternity Leave/ Parental Leave
Company-paid Term Life/ Accidental Death Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CollaborationMentoringAccountability