Workers Compensation Claims Supervisor – Midwest Region

Cottingham & Butler

Supervise claims adjusters while driving accountability and performance in the Midwest region. Lead team metrics and deliver quality customer service as a Claims Supervisor at Cottingham & Butler.

Posted 7/1/2026full-timeRemote • Iowa • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in claims supervision, focusing on team development, performance metrics, and achieving high customer service standards. Proven ability to drive accountability and foster collaboration among professionals.

Highest-signal resume keywords

Claims SupervisionPerformance Metrics ManagementCustomer Service ExcellenceTeam DevelopmentCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CollaborationMentoringAccountability

Industry Keywords

Midwest RegionQSR ScoresCustomer Service Survey

About the role

Key responsibilities & impact

Ensure that the team receives regular, high-quality feedback to drive accountability.
Maintain weekly metrics in the green and improve performance as needed.
Achieve monthly QSR scores of 90%+ and address underperformance.
Arrange monthly meetings to align on goals and discuss challenges.
Maintain an average customer service survey score of 1.30 or less.
Act as a mentor and contribute to developing your team of adjusters.

Requirements

What you’ll need

Minimum of 1-5 years of claims supervision is required.
Substantial experience in the Midwest region.
Strong background in achieving results.
Critical thinker eager to collaborate with other professionals.

Benefits

Comp & perks

Salary – Flexible based on your experience level.
Most Benefits start Day 1
Medical, Dental, Vision Insurance
Flex Spending or HSA
401(k) with company match
Profit-Sharing/ Defined Contribution (1-year waiting period)
PTO/ Paid Holidays
Company-paid ST and LT Disability
Maternity Leave/ Parental Leave
Company-paid Term Life/ Accidental Death Insurance