Learning and Development

• Plan and develop learning solutions across a variety of formats including eLearning, multimedia, webinars, instructor-led training, job aids, and performance support resources
• Partner with SMEs and cross-functional teams to identify key strategic priorities for training
• Collaborate with leaders, SMEs and stakeholders to ensure learning content is accurate, relevant, and aligned to strategic priorities
• Design and develop learning solutions to support onboarding, development of personal, team, and leadership skills, product, systems, process, and sales development knowledge
• Facilitate virtual, hybrid, and in-person learning programs
• Coach presenters on facilitation and presentation skills

Learning Specialist

• Advise your clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent your unit before senior management committees and decision-making bodies
• Represent and negotiate on behalf of Desjardins and enter the organization into agreements with external partners and organizations.

Senior Advisor, Organizational Development

• Lead engaging, interactive training sessions and workshops for employees across various teams.
• Adapt facilitation style to different audiences and learning needs.
• Provide coaching and support to employees and managers to enhance workplace effectiveness.
• Design and develop training programs, including instructor-led training (ILT), virtual training (VILT), and e-learning.
• Apply instructional design principles to create engaging and effective learning experiences.
• Customize global training materials for the Israeli audience.
• Partner with the LMS Admin to upload courses, track attendance, and provide reporting.
• Coordinate training logistics, such as scheduling, enrollment, and communications.
• Evaluate the impact of training programs using feedback and performance metrics.
• Collaborate with global and regional teams to implement L&D initiatives.
• Oversee training event planning and execution, ensuring smooth delivery.
• Work cross-functionally to identify learning needs and recommend solutions.

Learning and Development Partner

• Assist in the design and delivery of training programs for surface operations, incorporating regulatory requirements and industry best practices into training materials.
• Prepare training materials (such as manuals and course documentation) and update new operational practices as required.
• Determine technical and operational training needs by collaborating with stakeholders and analyzing operators’ required skills for the role.
• Maintain a register of certifications and licences required for each operational role and ensure all requirements are updated.
• Deliver specialized training on the safe operation of mill processing equipment, including equipment checks and safety procedures.
• Schedule training programs, coordinate enrollment, track attendance, and issue completion certifications as needed.
• Collaborate with surface operations to identify and prioritize training needs, and support the continuous improvement of training programs.
• Engage the capabilities of the entire organization to enhance training effectiveness and operational performance.
• Participate in field safety activities.

Training Specialist – Mill & Controls

• Facilitate live (primarily remote) instructor-led training and webinars to customers, partners and internal teams with a focus on improving Vena product mastery.
• Utilize principles of instructional design, technology, and adult learning theory to design learning curriculum, tools, or other instructional resources
• Create, revise and edit high-quality training materials using a variety of formats to support and make continuous improvements to the customer journey.
• Demonstrate subject matter expertise and best practices in the Vena product, seeking opportunities to upskill product knowledge via product updates and releases.
• Work closely with cross-functional teams, including Product & Technology, Customer Success, and Marketing to align training programs with organizational goals.
• Communicate best practices across the team to promote continuous development of training initiatives related to customer implementations.
• Maintain accurate and up-to-date training records in the Learning Management System (LMS).
• Partner with Training Operations team to respond to internal and customer inquiries, provide support through the learning inbox, and assist with learner and session management.
• Travel (as needed) to client events and site visits
• Other duties as assigned.

Training Specialist

• The Training Specialist is responsible for developing and facilitating technical software training to clients online and onsite.
• Works with the Intelex Project Team to identify the Technical Configuration of applications purchased by customers through the review and understanding of the Application Design Documentation, User Stories and Configuration Workbooks.
• Works with Intelex Customers to best understand their level of understanding of the Intelex Application prior to delivering training.
• Delivers customized training documentation on Intelex/Customer Application Specific training and standard Platform out of the box training.
• Develops customized training material based on best-practice use of Intelex functionality and administration of application modules.
• Responsible for researching, developing, preparing and facilitating onsite and online training.
• Analyzes and interprets user requirements, technical specifications and application features and functions and translate into appropriate training formats.
• Acts as a subject matter expert and continually seeks opportunities to update product knowledge capabilities.
• Responsible for achieving a weekly utilization target that is balanced with Customer work and internal initiatives.

• Coordinate changes to outcome-based field operations training, competency, and qualification programs while monitoring regional compliance with established standards.
• Lead training needs assessments and support management of change initiatives, ensuring effective development and delivery of training for field staff.
• Develop and govern the overall training strategy, including frameworks, standards, templates, and processes to ensure consistency and alignment across programs.
• Partner with subject matter experts and the LP Technical Training to design, enhance, and validate outcome-based training and competency verification programs.
• Provide coaching and guidance to maintain safety-critical, process safety, and quality-related competencies mapped to field roles within the learning management system (LMS).
• Drive continuous improvement through peer reviews, feedback loops, incident analysis, internal assessments, and annual program evaluations.
• Collaborate with cross-functional teams (Health & Safety, Emergency Management, Environment, Pipeline Compliance, Damage Prevention) to ensure training is effective, efficient, and aligned with operational goals.

Operations Training Specialist

• Design impactful learning programs aligned to ConeTec’s business, safety, and performance goals
• Build and deliver learning and development programs
• Create structured learning pathways that support career growth across technical, field, and leadership roles
• Continuously evolve programs based on feedback, business needs, and workforce data
• Design leadership and management programs for new, emerging, and experienced people leaders
• Partner with senior leaders to strengthen people leadership and inclusive leadership capability and effectiveness
• Support succession planning and internal talent development
• Develop practical, job-relevant training for field-based and operational teams
• Partner with Operations, Safety, and subject matter experts to ensure training reflects real site conditions and aligns with standards
• Build and manage ConeTec’s Learning Management System
• Establish metrics to assess training effectiveness and track learning outcomes
• Collaborate with Talent Acquisition to design high-quality onboarding programs and content

Learning and Development Manager

• **What your day looks like:**
• - Apply adult learning and UX principles to design and build eLearning modules (storyboards, scripts, interactions, knowledge checks) and supporting digital assets (job aids, videos, simulations), ensuring a consistent learner experience across English and French
• - Partner with SMEs and stakeholders to confirm learning goals and performance outcomes, then manage review cycles and iterations (SME, legal/compliance where needed), publishing content and tracking updates/versions
• - Ensure quality and accessibility standards (e.g., WCAG), including bilingual (EN/FR) localization readiness, audio/script alignment, functional testing across devices/browsers
• - Other duties as requested

Bilingual Consultant, Learning & Development – Temporary

• Provide engaging on-site and remote training to new and existing staff for the Disability Payment and Claims Establishment teams
• Establish strong working relationships with your business partners to assess training needs
• Conduct needs analyses to help determine appropriate training solutions
• Design engaging training material and maintain its currency in accordance with changing business practices
• Measure learner progress using appropriate testing, assessments, and evaluations
• Conduct quality reviews of production tasks to ensure accuracy and understanding while providing actionable feedback

Learning and Development Trainer, Disability Payment

• Produce engaging learning experiences across live, on-demand, and blended formats aligned to defined learning objectives.
• Create short-form and long-form training videos including screen capture, voice-over narration, and editing.
• Develop e-learning modules using modern authoring tools.
• Apply accessibility and inclusive design best practices.
• Collaborate with Learning Experience Designers and SMEs to produce polished learning materials.
• Execute rapid, iterative development workflows.
• Build supplemental assets such as job aids, quick-start guides, and infographics.
• Support customer-facing paid training engagements with custom assets.
• Perform quality assurance checks and incorporate feedback.

Learning Experience Specialist

• Coach, motivate and mentor team members to improve and grow.
• Find innovative ways to maintain and advocate for effective training approaches in all of our Foundational Training Programs through formal and informal feedback loops.
• Advance the process of calibration with Quality, Business Practice Improvement and Knowledge Management to drive timely and effective training improvements, interventions and value add training products/approaches.
• Monitor speed to proficiency on core Disability Operational performance metrics and ensure accuracy of curriculum against operational changes.
• Work with Regional Training Leads to source Subject Matter Experts (SMEs) to assist in training assessments or development.
• Continually research methods and techniques in workplace training and remain up-to-date on developments within the industry and competitors.
• Collaborate with people managers and executives to build capabilities within their respective lines of business by assessing needs and recommending solutions.
• Conduct regular meetings with senior management and other key stakeholders to provide progress updates on team achievements and deliverables.
• Ensure accuracy and effectiveness in all Team Curricula and associated learning objectives, to ensure sufficiently ramped Operations Employees.

Training Manager, Group Disability

• Create scalable training content: courses, modules, job aids, video, and quick-start guides
• Administer Absorb LMS: learning paths, user management, reporting, and content curation
• Edit and produce audio and video assets using Camtasia or equivalent tools
• Co-create product training with Business Units for all audience levels and regions
• Develop and maintain graphically aligned, brand-consistent content independently
• Own Salesforce skills onboarding for internal and external sellers — from fundamentals to opportunity management
• Build and deliver Salesforce proficiency certifications (Level 1 and Level 2)
• Design scalable onboarding programs that close skill gaps consistently across new hires and partner channels
• Create, update, and manage Commercial Team SharePoint content libraries and resource hubs
• Maintain SFDC knowledge base and business process documentation for sales workflows
• Identify and fill content gaps proactively, own knowledge currency across enablement repositories
• Develop, distribute, and support growth tier go-to-market skills training through the LMS for distributors and reps
• Build Product Training and FAE Certifications
• Assess training needs, gaps, and effectiveness metrics on an ongoing basis
• Support Vinton AI configuration and user adoption across Salesforce instances
• Manage Claude/SharePoint integration, Co-Pilot use cases, and AI role-play tool administration
• Facilitate AI training sessions and certification tracks, Account Insight Process workshop support, and onboarding programs
• Promote interaction, engagement, and support for the field via use of tools like Teams Channels, regular office hours / ask me anything sessions, enablement effectiveness surveys

Sales Enablement – Learning Specialist

• Develop and maintain product documentation, including user guides, training manuals, release notes, and online help content.
• Design and deliver product training programs for clients and internal teams.
• Administer and maintain the LMS (Moodle), including course setup, user management, tracking, and reporting.
• Upload, organize, and update training content within the LMS.
• Collaborate with product managers, developers, and subject matter experts to gather and validate technical information.
• Translate complex technical concepts into clear, concise, and user-friendly content.
• Create and update learning materials such as presentations, e-learning modules, and job aids.
• Support onboarding and continuous development of employees through structured training programs.
• Ensure consistency and quality across all documentation and training deliverables.
• Participate in product releases by updating documentation and training materials accordingly.
• Gather feedback from users and stakeholders to continuously improve learning content and documentation.

Learning & Development (L&D) Specialist

• Supports the Practice Supports and Resources department (PSR) in the delivery of high-quality resources and programs to support continuing competence and best practices for paralegal and lawyer licensees.
• Manages administrative tasks and coordinates project activities to develop, maintain, publish and promote resources, programs and outreach initiatives.
• Serves as a centralized resource for departmental projects and for statistical reporting related to the Practice Management Helpline (PMH), Coach and Advisor Network (CAN) and Program Accreditation.
• Collects and analyzes data for internal reports, surveys, and benchmarking.
• Prepares and maintains statistical reports on all PSR support services, including PMH, CAN and Program Accreditation.
• Maintains organized digital resources by creating, organizing and maintaining SharePoint folders, electronic libraries or subsites for internal and cross-departmental use.

Coordinator, Practice Supports and Resources, Professional Development and Competence

• Design, develop, and deliver training programs focused on property & casualty (P&C) insurance knowledge, including products, coverages, policy wordings, workflows, and regulatory requirements
• Collaborate with leadership, HR, and subject-matter experts to identify skill and knowledge gaps and implement targeted learning solutions to improve performance, client satisfaction, and retention
• Facilitate in-person, virtual, and blended learning experiences to support ongoing professional development across the brokerage network
• Support the onboarding and training of new hires by developing structured onboarding programs and role-specific training plans and programs
• Develop and maintain training materials, job aids, learning paths, and reference tools to support consistent knowledge transfer
• Evaluate the effectiveness of training programs and recommend enhancements based on feedback, performance metrics, and business needs
• Support operational projects and change initiatives by delivering training support as required
• Stay current on insurance industry trends, regulatory updates, and adult learning best practices
• Assist in the development of the learning and development strategy for our brokerages across the Collectivfide network

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