Implementation Specialist

• Java and C# programming
• Lead and manage multiple technical initiatives, potentially on multiple projects simultaneously.
• Develop with a result-driven approach while maintaining implementation schedules.
• Participate in functional and technical requirements gathering and review
• Create, test, and correct inbound and outbound interfaces based on
• Collaborate with team members including business analysts, project managers, and customer staff
• Serve as a technical expert in implementation projects
• Contribute to the technical documentation

Implementation Consultant, Front-Office Developer, AVP

• Configure Hello Patient workflows to match how each practice operates day to day
• Help drive discovery through requirements gathering and stakeholder collaboration
• Validate requirements, manage dependencies, and ensure clean setup and access
• Become an expert in phone configurations and telephony systems
• Setup outbound agent campaigns and performance monitoring
• Extensively test new agents prior to go-live, ensuring quality and reliability
• Help drive the implementation plan, ensuring that weekly milestones are met to launch, and the team is not blocked in any aspect of agent delivery
• Own timelines, stakeholders, and communication to keep projects moving
• Track risks, resolve blockers quickly, and keep expectations clear
• Own & drive 1->10 agent expansions by getting new customer locations live
• Support AI Agent Product Managers on net-new launches and pilots
• Provide structure and coordination (project plan, status updates, risk tracking)
• Help ensure smooth execution while Product/Design own solution definition
• Deliver customer trainings (live + recorded) and create simple enablement materials
• Ensure teams are ready at launch and confident using the product
• Monitor early usage, triage issues, and coordinate fixes to improve adoption

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
• Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing.
• Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
• Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
• Coordinate and perform system updates and upgrades as required.
• Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies.
• Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

System Implementation Specialist

• Lead early clinical, operational, and technical workflow-discovery discussions.
• Assess integration, image-routing, infrastructure, security, resourcing, dependency, and implementation risks before contracting.
• Partner with Sales and Solutions Architecture to establish the preliminary implementation approach, scope, timeline, and client expectations.
• Lead the end-to-end implementation of Cleerly for new and expanded clients in hospitals, health systems, cardiology practices and imaging centers, managing multiple complex projects simultaneously.
• Develop and manage project plans and timelines to drive successful project delivery.
• Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and alignment on project goals.

Senior Implementation Manager

• Use technical knowledge to install, monitor, and customize clients' systems
• Collaborate with Sales, Project Manager, customer IT, and biomed to implement solutions
• Ensure a client has a positive experience with the purchased product
• Assess and remediate existing infrastructure for installation of new solution
• Perform installation, validation, and connectivity on assigned equipment
• Develop and maintain strong relationships with customers to identify needs and ensure satisfaction
• Provide instruction on equipment operation, diagnostics, and effective use

• Use technical knowledge to install, monitor, and customize clients' systems for GE HealthCare's patient care infrastructure portfolio after an initial purchase of hardware or software.
• Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
• Ensure a client doesn't only buy a product but has a positive experience with it.
• Assess and remediate existing infrastructure to support installation of new solution.
• Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
• Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.
• Mentoring and coaching local FE on installed solution.
• Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walkthrough and post warranty conversations with customer.
• Manage vendor service as needed.
• Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
• Supports engineering new product releases.

• Gather, analyze, and document business requirements for insurance product implementations, enhancements, and system changes.
• Partner with Product Managers, Actuaries, Compliance, and Engineering to translate product specifications, underwriting rules, and regulatory requirements into clear business and system requirements.
• Configure and support the implementation of insurance products, including coverages, rating structures, forms, and underwriting rules within internal systems.
• Review product configuration, rating algorithms, and rate tables to help ensure accuracy, completeness, and alignment with approved filings.
• Research and analyze policy forms, endorsements, and regulatory filings to support compliant product implementation.
• Develop, execute, and document test cases and test scenarios for system, integration, and user acceptance testing.
• Validate rating calculations, coverage rules, policy forms, and system functionality; identify defects, document findings, and partner with technical teams through resolution and retesting.
• Maintain accurate implementation documentation and support knowledge sharing for new product launches and system enhancements.
• Collaborate effectively with cross-functional partners to support timely and accurate delivery of product initiatives.
• Continuously build knowledge of Branch products, insurance concepts, system functionality, and regulatory requirements to increase individual effectiveness and contribution over time.

Senior Implementation Specialist

• Lead end-to-end Epic Aura implementations
• Develop and manage detailed project plans and timelines
• Serve as the primary point of contact for clients throughout the implementation lifecycle
• Collaborate with engineering and integration teams to design and deploy Epic Aura integrations
• Monitor system performance and user feedback for continuous optimization

Implementation Manager

• Lead resolution of the Customer Support team's most technically complex incidents and escalations, driving cross-functional investigations across customer architectures, platform capabilities, cloud infrastructure, and application design.
• Serve as the primary technical escalation point within Customer Support, triaging complex issues, guiding Enterprise Customer Operations Engineers through difficult troubleshooting, and ensuring critical situations are resolved with urgency and technical depth.
• Develop and maintain technical runbooks, support playbooks, automation, and knowledge base resources that improve resolution speed, consistency, and team capability.
• Participate in on-call rotation and serve as the senior technical resource during high-severity incidents, coordinating response across internal teams and communicating clearly with affected customers.
• Identify recurring operational issues and partner with Platform Engineering and Product to address root causes, reduce support burden, and improve platform reliability at scale.
• Partner with customer engineering teams to provide expert-level troubleshooting guidance, architectural context, and operational recommendations that improve long-term customer health.
• Navigate government change control processes, ATO-bounded environments, and classification-level constraints on behalf of customers and in coordination with internal teams.
• Mentor Enterprise Customer Operations Engineers through technical coaching, case reviews, and knowledge sharing that builds team capability and a culture of operational excellence.
• Collaborate with Implementation Engineering on complex onboarding transitions to ensure operational risks are identified and addressed before customers move to production.

Senior Enterprise Customer Operations Engineer

• Guide customers through their implementation journey with Routeware solutions
• Focus on Routeware Elements software, working with waste management and street maintenance data
• Gather and analyze data, build and validate models
• Interact with customers to ensure quality of service and deliver operational routes with documentation
• Cross-train with all products to effectively implement entire suite of offerings
• Consult with clients on solutions to accommodate business needs
• Complete system configurations
• Interpret data and analyze results using statistical techniques

Implementation Consultant

• Identify, design, and deploy AI-driven solutions that solve core business challenges and optimize internal workflows.
• Serve as our internal AI champion; continuously evaluating our operations and building tools that drive efficiency, automation, and scale.
• Bridge the gap between abstract business needs and functional, AI-powered systems.
• Leverage modern vibe-coding platforms and low-code/no-code ecosystems to rapidly prototype and deploy scalable solutions.

AI Implementation Specialist

• Define business requirements for software, develop and conduct training and resolve discrepancies to achieve company and customer objectives
• Coordinate the collection, documentation and communication of business requirements and best practices to the IT team
• Conduct training for software maintenance, startups and upgrades
• Create training documents and resources for system users
• Work with IT to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions and provide resolutions as needed
• Proactively communicate with customers, employees and the management team to ensure necessary requirements are met

Logistics Systems Implementation Specialist

• Customer Onboarding Success: Achieve an 85% graduation rate per quarter by understanding customers’ desired outcomes, onboarding goals, and Time to Value (TTV); completing account build for workflow; identifying upsell/expansion opportunities; and managing at-risk accounts to mitigate early-term and non-renewal churn.
• Customer Satisfaction, Health and Relationship Management: Manage onboarding communication and cadence call expectations, complete Onboarding EBRs and CSM handovers attended by customer decision-makers, maintain engagement with at-risk (0DT) accounts, and conduct regular account health checks using key adoption and health indicators.
• Product Expertise and Training: Serve as a product expert by understanding functionality and use cases, and lead training sessions tailored to customer needs.
• Communication and Engagement: Build strong relationships through effective communication, cadence calls, and strategic reviews with customer decision-makers.
• Data Integrity: Maintain accurate records in Catalyst, ensure data integrity, and continuously update processes for optimal customer success.

• Facilitate seamless onboarding experience for new Meltwater clients
• Collaborate with various teams for tailored experience
• Initiate and nurture client relationships
• Lead and manage client implementations
• Set up application to meet clients' outcomes
• Manage complex Boolean logic queries
• Develop customized reports and dashboards
• Conduct training sessions for clients
• Manage project tasks and timelines
• Enhance client satisfaction through follow-ups and clear communication

Implementation Manager – Level II

• Lead customer implementation engagements from technical onboarding through successful production deployment on Game Warden.
• Implement and maintain secure cloud-native deployment patterns within highly regulated environments, including container hardening and CVE remediation required for DoD accreditation.
• Lead application onboarding, platform migrations, runtime configuration, and production cutovers while minimizing deployment risk and customer disruption.
• Navigate ATO processes, government change control procedures, and classification-level constraints to deliver compliant implementations within customer-specific operational boundaries.
• Partner directly with customer application teams to design and execute secure deployment strategies aligned with platform best practices and government compliance requirements (FedRAMP High, DoD IL4/IL5/IL6).
• Partner with Platform Engineering, Product, Customer Support, and Mission Success to ensure successful onboarding, production readiness, and operational handoff.
• Identify recurring implementation challenges and improve customer onboarding through documentation, automation, standardized deployment processes, and implementation best practices.
• Contribute to technical documentation, reusable implementation guides, runbooks, and knowledge sharing that improve both customer onboarding and internal engineering effectiveness.
• Mentor Customer Operations Engineers through implementation planning, deployment execution, and technical coaching while fostering a culture of operational excellence and continuous improvement.

Senior Customer Operations Engineer

• Work with Critical Account Program customers as a senior technical resource.
• Identify sub-optimal designs and consult on correction plans.
• Collaborate with engineering escalations teams to address issues.
• Build strong relationships across internal organization and with customers.
• Travel required for onsite troubleshooting in customer environments (10-40%).

Advanced Customer Engineer – Critical Account Team

• Serve as a key member of the owning technical aspects of direct customer deployment implementations
• Develop in-depth technical knowledge of Second Front products and represent 2F internally and externally as a trusted subject matter expert on the Federal team
• Identify areas for improvement in our onboarding or customer support processes and engage with product teams to align roadmaps with demand signals
• Onboard our customers’ apps into GameWarden for security scanning, deployment configuration and development of accreditation products
• Configure and perform customer deployments in the cloud environments
• Work with on-premises hardware to prepare and install devices with secure OS and Kubernetes

Forward Deployed Engineer – Implementation Focus

• You'll own end-to-end implementation of Red Oak's Compliance Connectivity Platform — including Compliance, Distribution, and Supervision products — for enterprise asset managers operating in complex regulatory environments.
• Serve as primary point of contact for assigned implementations — managing timelines, milestones, risks, and stakeholder expectations from kickoff through go-live.
• Conduct needs assessments and translate client requirements into customized configurations across Compliance, Distribution, and Supervision modules.
• Develop and execute project plans; proactively surface risks and dependencies before they become problems.
• Deliver hands-on training to client teams — technical users and business stakeholders alike.
• Create and maintain documentation: internal process guides and client-facing resources that outlast the implementation itself.
• Use AI tools operationally to move faster and communicate better — Claude for project planning and client data analysis, Gong for meeting capture, ChatGPT for drafting client communications.
• Coordinate cross-functionally with Engineering, Product, Client Success, Support, and Solution Engineering; you know when to escalate and when to resolve.
• Identify and implement process improvements and automation opportunities that reduce time-to-value across the implementation practice.

• Implement and deliver ALEX to customers
• Troubleshoot customer issues and resolve them delightfully
• Collaborate with internal teams to find helpful solutions
• Analyze customer benefit packages and customer-specific software builds to determine fit with Jellyvision’s proprietary software
• Document and communicate any customer-product fit issues you identify both internally and externally and propose ways to resolve them
• Build excellent rapport with customers
• Communicate project schedules and progress to customers so that they always know where we are in completing each release
• Think at least two steps ahead to try to make everyone’s lives smoother and happier
• Document process and product issues and ideas for improvement so that we are continually getting better at what we do and how we do it

• Serve as the primary point of contact for all implementation-related activities throughout project lifecycles.
• Lead end-to-end implementation activities for new client implementations, TPA integrations, client migrations, and program implementations. Effectively transitions the client relationship post-implementation to Account Management.
• Develop and maintain detailed implementation plans, timelines, milestones, and deliverables.
• Proactively identify risks, dependencies, and potential roadblocks.
• Facilitate implementation meetings, status reviews, and project communications with internal and external stakeholders.
• Anticipate project risks and dependencies, developing mitigation strategies to minimize disruptions, and drive accountability among project participants to ensure timely completion of tasks and deliverables.
• Ensure all implementation requirements, configurations, testing activities, and deliverables are completed accurately and on schedule.
• Evaluate the impact of client-requested exceptions and develop reasonable alternatives to satisfy client’s needs while minimizing impact on the organization’s systems and operations.
• Assess gaps and recommend enhancements related to new and/or existing products, services and workflows based on a broad view of the organization.
• Identify opportunities for cross sales of additional products and services throughout the implementation process.
• Contribute to the development of new or updated implementation tools, resources and materials.
• Participate in the development and introduction of new products, identify the potential impact to workflows and the overall implementation process; May be responsible for defining, developing and implementing new or redesigned process workflows in support of new products.
• Solicit and assess internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.).

Implementation Specialist jobs in Texas

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Implementation Consultant, Front-Office Developer, AVP

Implementation Specialist

System Implementation Specialist

Senior Implementation Manager

Implementation Specialist

Implementation Specialist

Senior Implementation Specialist

Implementation Manager

Senior Enterprise Customer Operations Engineer

Implementation Consultant

AI Implementation Specialist

Logistics Systems Implementation Specialist

Implementation Manager

Implementation Manager – Level II

Senior Customer Operations Engineer

Advanced Customer Engineer – Critical Account Team

Forward Deployed Engineer – Implementation Focus

Implementation Specialist

Implementation Manager

Director, Client Implementations