Director, Client Implementations

The OccuNet Company

Director managing pharmacy benefit management implementations for new clients at OccuNet Company. Leading projects from initiation to deployment in a fast-paced environment.

Posted 6/22/2026full-timeAmarillo • Texas • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Serve as the primary point of contact for all implementation-related activities throughout project lifecycles.
Lead end-to-end implementation activities for new client implementations, TPA integrations, client migrations, and program implementations. Effectively transitions the client relationship post-implementation to Account Management.
Develop and maintain detailed implementation plans, timelines, milestones, and deliverables.
Proactively identify risks, dependencies, and potential roadblocks.
Facilitate implementation meetings, status reviews, and project communications with internal and external stakeholders.
Anticipate project risks and dependencies, developing mitigation strategies to minimize disruptions, and drive accountability among project participants to ensure timely completion of tasks and deliverables.
Ensure all implementation requirements, configurations, testing activities, and deliverables are completed accurately and on schedule.
Evaluate the impact of client-requested exceptions and develop reasonable alternatives to satisfy client’s needs while minimizing impact on the organization’s systems and operations.
Assess gaps and recommend enhancements related to new and/or existing products, services and workflows based on a broad view of the organization.
Identify opportunities for cross sales of additional products and services throughout the implementation process.
Contribute to the development of new or updated implementation tools, resources and materials.
Participate in the development and introduction of new products, identify the potential impact to workflows and the overall implementation process; May be responsible for defining, developing and implementing new or redesigned process workflows in support of new products.
Solicit and assess internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.).

Requirements

What you’ll need

Bachelor's degree or equivalent experience.
3 years+ of PBM implementation, pharmacy benefit project management, or related healthcare implementation experience.
Project management certification (PMP, CAPM, PMI or similar) preferred.
Experience working with TPAs, health plans, self-funded employers, or healthcare technology vendors.
Strong understanding of PBM operations, pharmacy benefits, claims processing, eligibility management, and implementation workflows.
Knowledge of Electronic Data Interchange (EDI), eligibility file structures, claims testing, and system integration processes.
Proven ability to manage multiple complex projects simultaneously in a fast-paced environment.
Experience interacting with various levels of organizations to effectively influence others and achieve optimal results.
Expertise working within the Tredium claims adjudication system is strongly preferred.

Benefits

Comp & perks

401(k) with matching
Dental insurance
Health insurance
Vision insurance
Health savings account
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementimplementation planningrisk assessmentprocess workflowsclaims processingElectronic Data Interchange (EDI)system integrationpharmacy benefits management (PBM)client migrationsTredium claims adjudication system

Soft Skills

communicationleadershipproblem-solvingstakeholder managementaccountabilitycustomer feedback assessmentinfluencingtime managementadaptabilitycollaboration

Certifications

Project Management Professional (PMP)Certified Associate in Project Management (CAPM)Project Management Institute (PMI)