Advanced Customer Engineer – Critical Account Team

Hewlett Packard Enterprise

Senior Advanced Customer Engineer at Hewlett Packard Enterprise handling critical account program clients. Responsibilities include troubleshooting networking issues and maintaining strong customer relations.

Posted 6/30/2026full-timeFrisco • Texas • 🇺🇸 United StatesSeniorLead💰 $119,500 - $275,000 per yearWebsite

About the role

Key responsibilities & impact

Work with Critical Account Program customers as a senior technical resource.
Identify sub-optimal designs and consult on correction plans.
Collaborate with engineering escalations teams to address issues.
Build strong relationships across internal organization and with customers.
Travel required for onsite troubleshooting in customer environments (10-40%).

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.
Typically, 10+ years’ experience.
Deep understanding of enterprise networking areas including data center network design and troubleshooting.
Knowledge of DCI technologies - EVPNs, encapsulation such as VXLAN, and MPLS.
Familiarity with security solutions, IPSec, SSL/TLS, PKI/Certificates.
Excellent analytical and problem-solving skills.
Strong history of troubleshooting with customers.
Excellent written and verbal communication skills; mastery in English and local language.

Benefits

Comp & perks

Health & Wellbeing: Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing.
Personal & Professional Development: Programs to help you reach career goals.
Unconditional Inclusion: A culture that values varied backgrounds and promotes flexibility.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data Center Network DesignTroubleshootingDCI TechnologiesEVPNsVXLANMPLSIPSecSSL/TLSPKI/Certificates

Soft Skills

Analytical SkillsProblem-Solving SkillsRelationship BuildingWritten CommunicationVerbal Communication