Implementation Manager

SPOTIO

Implementation Manager guiding customers through onboarding processes for SPOTIO, a field sales engagement platform. Ensuring customer satisfaction and maximizing software utilization based on business needs.

Posted 7/7/2026full-timeAddison • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and success, focusing on achieving high graduation rates and managing customer relationships effectively. Proficient in maintaining data integrity and utilizing tools like Catalyst to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer OnboardingCustomer Success ManagementAccount ManagementCommunication SkillsData Integrity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingAccount ManagementCustomer SuccessData Integrity ManagementProduct Expertise

Soft Skills

Verbal CommunicationWritten CommunicationRelationship Building

Tools & Technologies

Catalyst

Certifications & Qualifications

4 Year College Degree

Industry Keywords

SaaSTechnology-Driven Environment

About the role

Key responsibilities & impact

Customer Onboarding Success: Achieve an 85% graduation rate per quarter by understanding customers’ desired outcomes, onboarding goals, and Time to Value (TTV); completing account build for workflow; identifying upsell/expansion opportunities; and managing at-risk accounts to mitigate early-term and non-renewal churn.
Customer Satisfaction, Health and Relationship Management: Manage onboarding communication and cadence call expectations, complete Onboarding EBRs and CSM handovers attended by customer decision-makers, maintain engagement with at-risk (0DT) accounts, and conduct regular account health checks using key adoption and health indicators.
Product Expertise and Training: Serve as a product expert by understanding functionality and use cases, and lead training sessions tailored to customer needs.
Communication and Engagement: Build strong relationships through effective communication, cadence calls, and strategic reviews with customer decision-makers.
Data Integrity: Maintain accurate records in Catalyst, ensure data integrity, and continuously update processes for optimal customer success.

Requirements

What you’ll need

4+ years of experience in customer onboarding, customer success, or account management, preferably in a SaaS or technology-driven environment.
Excellent verbal and written communication skills, with the ability to engage with decision-makers and manage customer expectations.
Earned a 4 year college degree from an accredited college or university
Experience with tools like Catalyst is a plus!

Benefits

Comp & perks

401K with 3% company match
Medical Insurance
Dental Insurance
Vision Insurance
9 paid holidays
3 weeks of paid time off
Voluntary benefits (pet insurance, legal, accident)
24/7 EAP - Free Professional Counseling Services