Implementation Manager

SPOTIO

Implementation Manager guiding customers through onboarding processes for SPOTIO, a field sales engagement platform. Ensuring customer satisfaction and maximizing software utilization based on business needs.

Posted 7/7/2026full-timeAddison • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Customer Onboarding Success: Achieve an 85% graduation rate per quarter by understanding customers’ desired outcomes, onboarding goals, and Time to Value (TTV); completing account build for workflow; identifying upsell/expansion opportunities; and managing at-risk accounts to mitigate early-term and non-renewal churn.
Customer Satisfaction, Health and Relationship Management: Manage onboarding communication and cadence call expectations, complete Onboarding EBRs and CSM handovers attended by customer decision-makers, maintain engagement with at-risk (0DT) accounts, and conduct regular account health checks using key adoption and health indicators.
Product Expertise and Training: Serve as a product expert by understanding functionality and use cases, and lead training sessions tailored to customer needs.
Communication and Engagement: Build strong relationships through effective communication, cadence calls, and strategic reviews with customer decision-makers.
Data Integrity: Maintain accurate records in Catalyst, ensure data integrity, and continuously update processes for optimal customer success.

Requirements

What you’ll need

4+ years of experience in customer onboarding, customer success, or account management, preferably in a SaaS or technology-driven environment.
Excellent verbal and written communication skills, with the ability to engage with decision-makers and manage customer expectations.
Earned a 4 year college degree from an accredited college or university
Experience with tools like Catalyst is a plus!

Benefits

Comp & perks

401K with 3% company match
Medical Insurance
Dental Insurance
Vision Insurance
9 paid holidays
3 weeks of paid time off
Voluntary benefits (pet insurance, legal, accident)
24/7 EAP - Free Professional Counseling Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer OnboardingAccount ManagementCustomer SuccessData Integrity ManagementProduct Expertise

Soft Skills

Verbal CommunicationWritten CommunicationRelationship Building

Certifications

4 Year College Degree