Implementation Manager

Jellyvision

Manage ALEX implementation and delivery to clients while collaborating with internal teams at Jellyvision. Ensure customer satisfaction and oversee detailed project execution in a busy season.

Posted 6/23/2026full-timeRemote • Colorado, Florida, Illinois, Kentucky, Minnesota, Missouri, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Implement and deliver ALEX to customers
Troubleshoot customer issues and resolve them delightfully
Collaborate with internal teams to find helpful solutions
Analyze customer benefit packages and customer-specific software builds to determine fit with Jellyvision’s proprietary software
Document and communicate any customer-product fit issues you identify both internally and externally and propose ways to resolve them
Build excellent rapport with customers
Communicate project schedules and progress to customers so that they always know where we are in completing each release
Think at least two steps ahead to try to make everyone’s lives smoother and happier
Document process and product issues and ideas for improvement so that we are continually getting better at what we do and how we do it

Requirements

What you’ll need

1+ year of experience in a customer-facing implementation or project management role
Past roles where you had to balance internal & external (customer) requirements and budget realities
The demonstrated ability to create a spreadsheet, revel in the details, and possess the kind of magic that allows you to be both a project manager and great team member
Experience managing complex tasks, competing priorities, and project timelines while collaborating with cross-functional teams
Clear sense of ownership of actions, decisions, and failures: you follow through on commitments and take personal responsibility for the quality of your work
Demonstrated ability to quickly learn new technologies, and readiness to take on unfamiliar tasks
Experience performing under pressure during a “busy season”
Experience in the world of employer-offered benefits in sales or account management, working in the plan design and/or renewal process (preferred)
Experience working with the Atlassian tool suite, mainly Jira and Confluence (preferred)

Benefits

Comp & perks

Check out our benefits here!

ATS Keywords

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Hard Skills & Tools

project managementcustomer implementationdata analysisspreadsheet creationtask managementproblem resolutionprocess documentationsoftware build analysiscustomer benefit package analysiscross-functional collaboration

Soft Skills

communicationcustomer rapport buildingownershipresponsibilityattention to detailteam collaborationadaptabilitypressure managementproactive thinkingcontinuous improvement