Implementation Specialist

• Lead Billing and Payments implementations end to end: gather customer requirements, advise on financial workflows, configure solutions, and serve as the financial operations subject matter expert through go-live, including journal entry configuration, reporting requirements, and reconciliation.
• Lead end-to-end accounting integrations with customers: define data flows, configuration requirements, and downstream financial reporting impacts.
• Proactively identify and resolve billing issues that could affect revenue accuracy, financial reporting, or customer trust. Escalate high-risk items with clear context, financial impact, and a recommended path forward.
• Drive adoption by making sure customers understand not just how to use Billing, but how it supports their financial and operational goals. Act as a trusted advisor to Finance, Accounting, and Operations stakeholders via Zoom, email, phone, and occasional on-site visits.
• Occasionally serve as Billing subject matter expert on sales demos, and support customer discovery before and after close to confirm fit and surface any gaps that need to be closed for a successful implementation.
• Partner with Product and Engineering to surface functionality gaps, edge cases, and scalability needs from real implementations, and propose solutions rather than just flagging problems.
• Analyze implementation outcomes to find patterns, improve repeatability, and refine best practices over time. Keep implementation documentation, customer records, and project status current in CRM and project management tools, to the point that another team member could follow your process without you in the room.

Billing & Payments Implementation Consultant

• As an Implementation Manager at Augment, you will serve as both a leader and an individual contributor, directly owning end-to-end customer onboarding while simultaneously coaching and developing a team of Customer Success Representatives (CSRs).
• Your objective will be to manage workflow go-lives through meticulous project planning and technical implementation—driving adoption, improving product satisfaction, and collaborating directly with B2B distribution organizations (e.g., distributors, wholesalers, and manufacturers) to integrate AI-driven automation into their operational workflows.
• Be proactive about scoping, executing, and coordinating all implementation activities with external and internal stakeholders with minimal oversight.
• Manage, mentor, and develop a team of CSRs to drive customer adoption and satisfaction.
• Oversee customer go-live and hypercare processes, ensuring fast response times and effective issue resolution.
• Standardize training and best practices to help CSRs enhance customer onboarding and ongoing support.
• Collaborate with the Customer Success Leader (CSL) to align execution strategies and ensure smooth communication across teams.

Implementation Manager – Distribution

• Gather, analyze, and document business requirements for insurance product implementations, enhancements, and system changes.
• Partner with Product Managers, Actuaries, Compliance, and Engineering to translate product specifications, underwriting rules, and regulatory requirements into clear business and system requirements.
• Configure and support the implementation of insurance products, including coverages, rating structures, forms, and underwriting rules within internal systems.
• Review product configuration, rating algorithms, and rate tables to help ensure accuracy, completeness, and alignment with approved filings.
• Research and analyze policy forms, endorsements, and regulatory filings to support compliant product implementation.
• Develop, execute, and document test cases and test scenarios for system, integration, and user acceptance testing.
• Validate rating calculations, coverage rules, policy forms, and system functionality; identify defects, document findings, and partner with technical teams through resolution and retesting.
• Maintain accurate implementation documentation and support knowledge sharing for new product launches and system enhancements.
• Collaborate effectively with cross-functional partners to support timely and accurate delivery of product initiatives.
• Continuously build knowledge of Branch products, insurance concepts, system functionality, and regulatory requirements to increase individual effectiveness and contribution over time.

Senior Implementation Specialist

• Directly manages, coaches, and develops clinical educator team members to ensure high‑quality education delivery and professional growth.
• Establishes clear expectations, goals, and metrics aligned to implementation quality, customer satisfaction, and business outcomes.
• Ensures educators deliver effective classroom, hands‑on, super‑user, and peer‑based training tailored to customer workflows and readiness at customer sites.
• Supports education strategy for device integration with customer EMRs (Epic, Cerner, Meditech, etc.), in collaboration with informatics and technical teams.
• Serves as an escalation point for clinical education risks, customer concerns, and performance issues, ensuring timely communication and resolution.
• Builds education schedule and assigns resources to align education schedules, resource deployment, and go‑live coverage with project plans.

Manager, Clinical Implementation Education

• Design & Optimize Implementation Strategies: Develop new engagement models to support varying customer needs, from enterprise rollouts to strategic phased deployments. Improve and refine the methodology for complex implementations, ensuring scalability and efficiency. Identify themes and develop best practices to positively impact future implementations.
• Lead High-Touch, Enterprise Implementations: Build and establish strong relationships with enterprise customers, collaborating to understand business objectives and tailor implementation strategies. Oversee multi-phase implementations with complex technical integrations, ensuring timely completion and successful execution. Assist customers in deploying Invoca’s JavaScript, integrating with MarTech platforms, and optimizing workflows. Become an expert on the Invoca platform, training customers on core functionalities, integrations, APIs, and webhooks.
• Agentic AI Expertise: Lead the deployment of Agentic AI workflows, ensuring autonomous agents are properly integrated into the customer’s broader MarTech ecosystem.
• Executive Stakeholder Management: Facilitate steering committees, ensuring key stakeholders are aligned on project milestones, risks, and strategic goals. Act as a trusted advisor to customer executives, influencing decisions and ensuring project success.
• Resource Management: Maintain accurate project records, track milestones, and ensure adherence to implementation Service Level Objectives using project management and CRM tools.
• Executive Communication & Risk Mitigation: Proactively identify potential risks, dependencies, and roadblocks in enterprise projects, escalate as necessary, and develop mitigation strategies to ensure a positive implementation experience. Provide clear, data-driven reporting to executive leadership on implementation performance, customer adoption trends, and engagement impact.
• Cross-Functional Collaboration: Work closely with Sales, Sales Engineering, Product, and Customer Success teams to ensure smooth pre-sales to implementation transitions. Gather insights and advocate for enterprise customer needs with Product & Engineering, influencing feature enhancements and roadmap decisions.
• Global Market Alignment: Maintain an early-morning Central or Eastern Time (CT/ET) schedule to provide direct implementation oversight and real-time consultation for UK and European customers.

Senior Implementation Manager

• Architect end-to-end integration solutions for complex enterprise environments spanning ERP (SAP, Oracle, Blue Yonder, Manhattan), OMS, WMS, TMS, and YMS platforms, working directly with customer technical teams to translate business problems into implementable designs
• Design and build data pipelines (batch and streaming) using messaging infrastructure and event-driven architectures that enable real-time supply chain data flow at enterprise scale
• Build, extend, and optimize agentic AI workflows using LangGraph, LangChain, and related frameworks, integrating LLM-powered automation into customer-facing supply chain operations
• Design microservices architectures for integration layers: API gateway patterns, service decomposition, inter-service communication, containerization (Docker, Kubernetes), and cloud-native deployment on AWS, Azure, or GCP
• Develop and maintain APIs (REST, GraphQL) and integration middleware connecting customer enterprise systems to the FourKites platform
• Own technical proof-of-concepts for new integration patterns, AI-powered workflows, and platform capabilities, taking them from prototype to production-ready
• Define reference architectures and reusable integration patterns that scale across customers, covering traditional EDI/file-based integrations (X12, EDIFACT, flat file, SFTP/AS2) through modern event-driven and AI-augmented approaches
• Establish engineering standards for data quality, observability, error handling, retry logic, and scalability across all customer integrations
• Drive technical decisions on integration approach selection: real-time streaming vs. batch ETL, synchronous vs. asynchronous patterns, push vs. pull models, grounded in customer system constraints and business requirements
• Evaluate emerging technologies and integration patterns, building team capability in AI/ML engineering, cloud-native architectures, and modern data infrastructure
• Build and maintain trusted-advisor relationships with technical and executive stakeholders at strategic accounts, spanning the full lifecycle from initial scoping through production optimization
• Provide solutions architecture consultation during pre-sales: scoping complex integration and AI agent deployments, identifying technical risks, sizing effort, and translating platform capabilities into customer business value
• Partner with R&D Teams to shape the platform roadmap based on field experience, advocating for integration-layer and AI capability improvements grounded in real customer implementation data
• Contribute to external thought leadership: reference architectures, technical blog posts, conference presentations, and customer-facing best practice documentation
• Serve as the senior escalation point for the hardest integration and AI engineering challenges, both internal and customer-facing
• Mentor customer engineers (onshore and offshore) through design reviews, code reviews, pairing sessions, and architecture walkthroughs, raising the technical bar across the team
• Lead by building: prove out new approaches hands-on before asking the team to adopt them
• Define and track integration quality and engineering productivity metrics

Principal Engineer, Customer Engineering

• Own high-complexity projects with ERP integrations, ensuring structured delivery and successful adoption across Travel & Spend.
• Coordinate multiple stakeholder groups, including finance leaders, project managers, IT teams, and external consultants, keeping everyone aligned and focused on shared goals.
• Design advanced setups, including complex customizations requiring creative thinking and problem-solving.
• Apply financial expertise to onboard Invoice modules, helping customers adopt policies, workflows, and processes with confidence.
• Understand ERP systems and finance tech – you won’t need to code or troubleshoot but an interest in these systems and their data flows is key.
• Coordinate internal and external technical teams to ensure integrations are delivered smoothly.
• Resolve escalations proactively, providing solution-oriented guidance when challenges arise.
• Mentor and guide junior Implementation team members, sharing best practices, technical knowledge, and tips for successful onboarding.

Lead Implementation Specialist, T&S

• Drives the development and application of solutions within designated sectors
• Oversees the full implementation lifecycle, ensuring operational readiness
• Gathers information, conducts due diligence, and develops training curricula
• Develops and maintains relationships with stakeholders involved in key projects
• Creates and manages training repository detailing implementation best practices

Implementation Enablement Manager

• Leading the implementation and configuration of Oracle lead management, sales automation, and customer experience solutions
• Analyzing client needs to develop tailored software solutions that enhance operational efficiency
• Managing project planning, budgeting, execution, and completion to align with client expectations
• Coaching and mentoring team members to leverage their strengths and improve performance
• Collaborating with team leadership to maintain collective ownership of quality, timelines, and deliverables
• Encouraging the development of skills outside comfort zones and fostering a culture of continuous learning
• Addressing conflicts and engaging in challenging conversations with clients and stakeholders
• Upholding professional and technical standards, including adherence to the firm's code of conduct
• Utilizing Oracle Configure, Price, Quote (CPQ) Cloud to optimize client processes and drive revenue realization
• Building and maintaining relationships with clients to support seamless integration and utilization of business applications

Oracle CPQ Implementation Consultant – Manager

• Implement and deliver ALEX to customers
• Troubleshoot customer issues and resolve them delightfully
• Collaborate with internal teams to find helpful solutions
• Analyze customer benefit packages and customer-specific software builds to determine fit with Jellyvision’s proprietary software
• Document and communicate any customer-product fit issues you identify both internally and externally and propose ways to resolve them
• Build excellent rapport with customers
• Communicate project schedules and progress to customers so that they always know where we are in completing each release
• Think at least two steps ahead to try to make everyone’s lives smoother and happier
• Document process and product issues and ideas for improvement so that we are continually getting better at what we do and how we do it

Implementation Manager

• Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
• Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
• Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
• Build and effectively execute account plans and strategies unique to each account.
• Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
• Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
• Maintain knowledge of market conditions and competitive activities.
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
• Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Implementation Specialist 2

• Lead or participate in full lifecycle WMS implementations including requirements gathering, solution design, configuration, testing, and go-live
• Analyze client warehouse operations and translate business requirements into effective system configurations and process designs
• Configure WMS solutions across core warehouse functions such as receiving, putaway, replenishment, picking, packing, shipping, and inventory control
• Provide consultative guidance on warehouse operations, leveraging real-world operational experience to optimize process design, material flow, and overall warehouse performance
• Support solution design for integrations with external systems (ERP, TMS, OMS, and automation systems), including data mapping and interface definition (EDI, XML, APIs, flat files)
• Configure and validate interactions with warehouse technologies including RF devices, barcode scanners, printers, labeling, and material handling equipment
• Develop and execute test scenarios (unit, integration, and user acceptance testing) aligned with real-world operational workflows
• Support go-live planning and execution, including cutover activities and operational readiness
• Collaborate with client stakeholders, Softeon teams, and third-party partners throughout the implementation lifecycle
• Provide feedback to product and engineering teams to enhance solution capabilities and implementation efficiency

WMS Implementation Consultant

• Deploy and implement enterprise infrastructure solutions across compute, storage, and networking environments
• Perform rack-and-stack installations, cabling, system integration, and hardware deployment activities
• Troubleshoot Layer 1 and Layer 2 networking issues, including connectivity, VLAN, DNS, and DHCP-related challenges
• Collaborate directly with customer IT teams to ensure successful project execution and knowledge transfer
• Document implementation activities, configuration changes, and deployment outcomes
• Work independently while managing deployment projects across customer environments
• Travel to customer sites as needed (approximately 60% travel)

Infrastructure Implementation Engineer

• Execute and oversee the technical implementation of retention marketing programs across client accounts
• Transform strategy into execution by building and maintaining email, SMS, segmentation, automation, and onsite conversion experiences
• Support account audits, onboarding projects, and technical account setup
• Lead migrations from platforms such as Attentive, Mailchimp, and others
• Perform technical QA across campaigns, flows, segments, forms, and integrations

• Oversee the delivery of Keeper’s software for all customers including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
• Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience
• Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required
• Communicate with Spanish, and English speaking customers, both verbally and in writing
• Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Gather feedback from customers and collaborate with the product development team to improve the functionality and usability of our solutions
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope
• Maintain consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns

Implementation Specialist, Bilingual – Spanish

• Plays a key role in the design, development, and execution of assigned client implementations
• Requires effective collaboration with internal stakeholders and external customers
• Exercises independent judgment to deliver implementations accurately, on time, and in alignment with customer requirements and organizational standards
• Serves as the primary point of contact throughout implementation
• Builds strong consultative client relationships that drive customer satisfaction, product adoption, and utilization
• Delivers a high-touch customer experience, providing training, strategic guidance, and best practice recommendations
• Supports customers in optimizing program performance
• Requires a strong understanding of the technical aspects of the company’s products and services
• Takes a solutions-oriented approach to onboarding fleet customers

Fleet Implementation Specialist

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale US Public Sector customers.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers.
• Juggle multiple customer engagements in parallel and work cross-functionally.

Strategic Implementation Consultant – Public Sector

• Lead end-to-end implementation of operational initiatives, including process changes, system deployments, policy updates, and new ways of working.
• Develop and execute detailed implementation plans addressing scope, sequencing, resourcing, dependencies, readiness, and risk mitigation.
• Assess site and regional readiness for change and proactively identify adoption risks ahead of rollout.
• Serve as the primary point of contact for site leaders, regional operations teams, and frontline stakeholders throughout implementation.
• Identify, assess, and actively manage operational, safety, schedule, and adoption risks associated with implementation activities.
• Define and track implementation success measures such as adoption, compliance, efficiency, quality, safety, throughput, process consistency, and reduction in rework or operational variance.

Operations Excellence Implementation Manager

• Leading the implementation of Workday Human Capital Management (HCM) solutions to optimize client human resources processes
• Analyzing client requirements and designing tailored Workday HCM solutions to meet strategic objectives
• Providing training and support to clients for seamless integration and utilization of Workday applications
• Collaborating with clients to enhance talent management and workforce planning strategies
• Managing project budgets and timelines to deliver successful Workday implementations
• Guiding teams in business process improvement and change management initiatives
• Applying analytical thinking to identify opportunities for business analysis and process optimization
• Building and maintaining relationships with clients to address human resources challenges
• Utilizing skills in benefits administration and human resources metrics to support client needs
• Promoting inclusion and diversity within project teams to foster a collaborative work environment

Implementation Specialist jobs in Illinois

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Billing & Payments Implementation Consultant

Implementation Manager – Distribution

Senior Implementation Specialist

Manager, Clinical Implementation Education

Senior Implementation Manager

Principal Engineer, Customer Engineering

Lead Implementation Specialist, T&S

Implementation Enablement Manager

Oracle CPQ Implementation Consultant – Manager

Implementation Manager

Implementation Specialist 2

WMS Implementation Consultant

Infrastructure Implementation Engineer

Senior Implementation Specialist

Implementation Specialist, Bilingual – Spanish

Fleet Implementation Specialist

Strategic Implementation Consultant – Public Sector

Operations Excellence Implementation Manager

Workday Implementation Consultant – Core HCM Lead, Senior Manager