Implementation Specialist 2

Pushpay

Implementation Specialist managing onboarding and product suite implementation for Catholic customers at Pushpay. Driving customer satisfaction and ensuring effective service delivery through collaboration.

Posted 6/18/2026full-timeArizona, California, Colorado, Florida, Illinois, Iowa, Maryland, Minnesota, Missouri, Montana, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $67,500 - $78,489 per yearWebsite

About the role

Key responsibilities & impact

Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
Build and effectively execute account plans and strategies unique to each account.
Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
Maintain knowledge of market conditions and competitive activities.
Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Requirements

What you’ll need

BA/BS Degree
3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager.
Excellent verbal and written communication skills.
Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes.
Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues.
Desire to work in a startup environment, with proactive mindset and minimum need for supervision.
Experience with CRM software (e.g. Salesforce).
Ability to prioritize and manage workload to meet deadlines.
Ability to manage multiple, concurrent client relationships.
Well-organized and strong work ethic.
Ability to anticipate change and adjust priorities accordingly.
Understanding of key drivers of success for Catholic parishes.
Understanding of industry culture, products, and services.
Excellent eye for detail – ability to create accurate and high quality pieces of work.
Not required: Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish.

Benefits

Comp & perks

100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
Hybrid work model - 3 days in the COS office / 2 days remote
Remote work for approved states
12 paid company holidays
2 paid Volunteer Time Off days
15 days PTO to start, increases with tenure and seniority
Paid parental and adoption leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS onboardingimplementationcustomer success managementprocess optimizationproblem resolutionCRM softwarereportingmetrics analysisaccount managementproduct adoption

Soft Skills

verbal communicationwritten communicationorganizational skillswork ethicproactive mindsetability to prioritizerelationship buildingattention to detailadaptabilitytime management

Certifications

BA/BS Degree