Pushpay

Account Executive

• Develop and execute strategies to drive business in new and existing markets, presenting Resi’s product and solutions to prospects and customers, to evoke confidence in the company’s technology infrastructure and remove all technical objections in the sales cycle.
• Own a territory of inside sales at Resi, focusing on Mid-Market customers.
• Demonstrate and guide prospects through the buyer’s journey to help them learn how to best leverage streaming at their organization
• Create and manage a pipeline of qualified sales leads to bring them to successful closure at or above quota levels.
• Build and present customized demos of Resi’s platform
• Collaborate with teams to solve technical implementation issues in a variety of technical environments

Account Executive, Mid Market

Customer Success Manager

• You will have targets and goals that ensure our customers stay customers.
• We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization.
• You will be responsible to sell additional products and features.
• You will have the opportunity to work with a significant number of key customers, with at times complex needs, and with that comes a responsibility to make a large volume of calls and emails.
• You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell.
• When travel is approved, you will lead business review presentations on-site with customers to build relationships, value propositions, and work towards a predetermined outcome of success. Expect to take 8-12 multi-day trips per year.
• The ability to grow relationships and engagement with senior and C-level executives with our most strategic customers.
• Complete Discovery Calls with Decision Makers, Negotiate and Close deals.
• Other related duties as assigned.

Customer Success Manager, Strategic

Account Manager

• Define the multi-year partnership strategy and identify capability gaps
• Drive the expansion of integrated payment capabilities by collaborating with Product Management and Engineering
• Serve as the primary relationship owner for payments ecosystem partners, developing joint business plans
• Lead complex commercial negotiations and develop economic models with Finance/BI
• Collaborate with Product, Engineering, and Architecture for platform-to-partner integrations
• Systematically identify, qualify, and prioritize new processor and ecosystem partnerships
• Lead and drive cross-functional teams on partnership strategies

Director of Payments Strategic Partnerships

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Account Executive – Mid-Market

Implementation Specialist

• Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
• Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
• Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
• Build and effectively execute account plans and strategies unique to each account.
• Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
• Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
• Maintain knowledge of market conditions and competitive activities.
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
• Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Implementation Specialist II

• Develop and execute strategies to drive business in new and existing markets, presenting Resi’s product and solutions to prospects and customers, to evoke confidence in the company’s technology infrastructure and remove all technical objections in the sales cycle.
• Own inside and outside sales at Resi, focusing on large enterprise customers to achieve weekly, monthly, and annual sales quotas by successfully implementing sales and marketing strategies and tactics
• Demonstrate and guide prospects through the buyer’s journey to help them learn how to best leverage streaming at their organization
• Create and manage a pipeline of qualified sales leads to bring them to successful closure at or above quota levels.
• Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, including building and presenting customized product demos and presentations of Resi’s platform
• Collaborate with teams to solve technical implementation issues in a variety of technical environments
• Generate leads and build relationships by organizing daily work schedule to call on existing and potential customers
• Develop and implement action plans for target and current customers using comprehensive data analysis, and adjust sales techniques according to interactions and results in the field.

Enterprise Account Executive, Residential

Product Manager

• Be the Catholic Expert: Apply deep Catholic operational knowledge to product decisions from day one. Use targeted discovery with parish and diocese stakeholders to validate direction and surface nuance across Catholic traditions, liturgical timing, and stewardship models, then translate that back into the portfolio with speed and clarity.
• Own the Catholic Product Narrative: Build and maintain a clear, credible product story for Catholic diocese leaders and board-level stakeholders, one that connects Pushpay’s portfolio investments directly to Catholic outcomes and priorities.
• Navigate and Influence the Portfolio: Work across product domains, Engineering, and UX to ensure Catholic-specific needs are understood, prioritized, and delivered, including where AI capabilities can reduce friction or surface insights for Catholic users. Your effectiveness depends on building trust, making a clear business case, and knowing when to escalate.
• Responsible AI: Champion a "Human-in-the-Loop" approach to AI, surfacing insights and reducing administrative burden without replacing pastoral judgment or the personal relationships central to parish life. Ensure all AI features align with data privacy standards and Catholic social teaching.
• Catholic Market Advocacy: Help Sales, Customer Success, and Product Marketing explain the value of Pushpay’s product to Catholic stakeholders, translating the what and why into language that resonates with parish and diocese leaders. Show up externally at key Catholic events and diocese conversations as a credible product voice for the Catholic market.
• Measure What Matters: Define and track adoption, NPS, and retention signals within the Catholic segment. Use data to build the internal case for prioritization, know when a delivered feature is actually working, and iterate based on real feedback from parishes and dioceses.