Pushpay

Sales

• Conduct regular 1:1s, pipeline reviews, and call coaching sessions to develop rep acumen around discovery, objection handling, MEDDICC inspection, and closing.
• Execute weekly in-person or virtual ride-alongs with AEs to coach in real time, support deal progression, and gather market feedback.
• Own AE onboarding and ramp-to-productivity plans, ensuring reps are certified on product, process, and messaging within 90 days.
• Champion a culture of accountability, ownership, and learning; lead by example in prospecting, field execution, and customer obsession.
• Lead team to exceed monthly, quarterly, and annual revenue targets for the MM segment.
• Monitor key sales KPIs: pipeline coverage, activity metrics, win rates, ramp timelines, and forecast accuracy.
• Actively support AEs in deals by engaging in strategy, pricing, and executive relationships.
• Partner with Enablement to deliver ongoing training and resourcing.
• Travel for in-market meetings, church visits, events, and AE shadowing to support team performance and territory growth.
• Collaborate with Marketing to drive event strategy, lead flow, and localized GTM plans.
• Help define and segment territories, ensuring balanced opportunity distribution and focused rep execution.

Sales Manager – Mid Market

Sales Development Rep

• Call Center environment, metric driven role, constant monitoring on performance.
• Make outbound calls, emails and text messages to qualify churches and nonprofits.
• Work with a team of driven individuals in a specialized account based sales environment.
• Must make at least 70 cold outbound calls to potential customers a day.
• Schedule 1-2 in person or zoom appointments per day between prospects and Account Executives.
• Prospecting 5-10 accounts a day and maintaining a healthy pipeline.
• Have meaningful conversations with our prospects to understand the challenges they face engaging their community.
• Delve into prospect needs through value-based discovery and effectively articulate the unique value proposition of Pushpay.
• Use best-in- class software like Salesforce and Outreach.io to build pipeline and manage follow-ups.
• Blueprint accounts and update them with 3 accurate contacts along with phone and email.
• Build revenue pipeline by setting introductory meetings with target influencers and key decision makers.
• Invite church leaders to webinars, events, and other educational experiences.

Sales Development Representative

Account Executive

• Develop and execute sales strategies targeting educational institutions, including K-12 schools, colleges, and universities.
• Present Resi’s product and solutions, demonstrating how live streaming can address the unique challenges and goals of the education market.
• Own inside and outside sales at Resi, focusing on mid to large educational organizations.
• Guide prospects through the buyer’s journey, providing tailored solutions for their needs.
• Create and manage a pipeline of qualified sales leads, successfully closing deals to meet or exceed quotas.
• Build and deliver customized demos of Resi’s platform with a focus on education-specific applications.
• Collaborate with internal teams to address technical challenges and ensure seamless implementation for educational customers.

Account Executive, Education Market

Support Engineer

• Being a First Responder on the Support Team that provides technical support and troubleshooting for our two main categories of users: 1) Our church/non-profit partners 2) The end-users that are giving/donating to our partners.
• Operating as the primary responder to support inquiries through the established support channels.
• Delegating inquiries that are to be handled by other members of the Customer Success Division.
• Keeping to strict customer Target Response Times and checking in with Support Leadership on a regular basis to report overall status.
• Assisting with and supporting the customer through every stage of the customer journey from onboarding of the product to their potential exit from the product.
• Organizing, tagging, and tracking common issues to follow trends for escalation.
• Be a key player in platform improvement by keeping Support Leadership informed often.
• Providing accurate, timely reports and forecasts, as needed, for management.
• Contributing daily to customer knowledge-base repositories and support the use of those repositories across the Customer Success Division.
• Providing timely internal support for the Customer Success Department, as it relates to troubleshooting customer issues outside of other department members’ knowledge or assisting with time sensitive customer requests.
• Assisting with a customer’s account cancellation to confirm details around the cancellation.

Technical Support Representative

Customer Success Manager

• Build and foster relationships with key Enterprise customers
• Quota-based responsibility for retention, renewal rate, and increased business in a specific book of accounts
• Structure contract terms and pricing that drive business objectives
• Ensure customers are using and seeing value from the Pushpay platform
• Drive annual renewal dollars, expansion, upsell of products, and grow giving through the Pushpay platform
• Ensure customer success in deployment, adoption, and usage of Pushpay
• Proactively build and grow relationships with senior staff and executive contacts of strategic customers
• Perform high sales activities: large volume of calls and emails
• Provide Pushpay product training, deployment assistance, and support giver adoption
• Travel to lead on-site business review presentations with customers when restrictions lift
• Manage the full-cycle renewal process from prospect to close, including discovery, negotiation, and closing
• Other related duties as assigned

Customer Success Manager, Strategic

• Make outbound calls, emails and text messages to qualify churches
• Able to make at least 55 cold outbound calls to potential customers each day
• Schedule 1-2 appointments per day between prospects and Account Executives
• KPI/metric driven role with quota and constant performance monitoring
• Identify and communicate how Resi can help prospects
• Use best-in-class software like Salesforce and Outreach to manage and build your pipeline
• Familiarity and use of social platforms for Social Selling (Instagram, Facebook, LinkedIn)
• Work with a team of like-minded individuals to achieve targets
• Some involvement with ABM go-to-market strategies
• Represent Resi as the first point of contact and connect prospects' business needs to services

Paralegal

• Reporting directly to the Head of Legal and Procurement.
• Act as a key liaison between the legal, finance, and business teams to streamline the procurement process.
• Independently manage the end-to-end procurement intake process and serve as the primary point of contact for internal business partners.
• Execute short-term and long-term procurement strategies with a primary focus on the company’s SaaS stack to drive cost optimization and secure favorable terms.
• Proactively communicate with stakeholders and vendors to ensure timely contract renewals and favorable terms.
• Negotiate commercial terms with vendors and ensure contracts meet minimum requirements prior to legal review.
• Manage the lifecycle of vendor contracts, from initial request and negotiation through post-execution database management, tracking key milestones, renewal dates, and obligations.
• Act as the primary point of contact for vendor communications and relationship management.
• Create, enforce, maintain, and improve standard operating procedures for procurement.
• Support strategic initiatives and special projects assigned by the Head of Legal and Procurement.
• Perform routine physical activities in a normal office environment (stand, sit, reach, bend, move).

Senior Paralegal, Procurement Operations

• Develop and execute strategies to drive business in new and existing markets, presenting Resi’s product and solutions to prospects and customers, to evoke confidence in the company’s technology infrastructure and remove all technical objections in the sales cycle.
• Own a territory of inside sales at Resi, focusing on Mid-Market customers.
• Demonstrate and guide prospects through the buyer’s journey to help them learn how to best leverage streaming at their organization.
• Create and manage a pipeline of qualified sales leads to bring them to successful closure at or above quota levels.
• Build and present customized demos of Resi’s platform.
• Collaborate with teams to solve technical implementation issues in a variety of technical environments.

Account Executive, Mid-Market, Residential

• Develop and execute strategies to drive business in new and existing markets, presenting Resi’s product and solutions to prospects and customers
• Own inside and outside sales at Resi, focusing on large enterprise customers to achieve weekly, monthly, and annual sales quotas
• Demonstrate and guide prospects through the buyer’s journey to help them learn how to best leverage streaming at their organization
• Create and manage a pipeline of qualified sales leads to bring them to successful closure at or above quota levels
• Achieve sales goals by assessing current client needs and following a defined selling process, including building and presenting customized product demos and presentations of Resi’s platform
• Collaborate with teams to solve technical implementation issues in a variety of technical environments
• Generate leads and build relationships by organizing daily work schedule to call on existing and potential customers
• Develop and implement action plans for target and current customers using comprehensive data analysis, and adjust sales techniques according to interactions and results

Sales Manager – Mid Market

Sales Development Representative

Account Executive, Education Market

Technical Support Representative

Customer Success Manager, Strategic

Sales Development Representative

Senior Paralegal, Procurement Operations

Account Executive, Mid-Market, Residential

Enterprise Account Executive