Customer Success Manager

Pushpay

Customer Success Manager for Nurture, a Pushpay company, helping churches with onboarding. Lead customer relationships and support as the company grows.

Posted 6/3/2026full-timeRemote • Florida, Illinois, Iowa, Minnesota, Missouri, Montana, Oklahoma, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $67,500 - $76,000 per yearWebsite

About the role

Key responsibilities & impact

Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery.
Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.
Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.
Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls.
Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale.
Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone.
Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.

Requirements

What you’ll need

Meaningful church or ministry experience — either staff experience or deep, sustained involvement in a local church.
Experience in a customer-facing role at a SaaS or technology company, or comparable experience leading implementations and ongoing relationships with organizational customers.
Strong written and verbal communication; comfortable leading meetings and producing clear documentation.
Demonstrated ability to manage multiple work-streams independently and prioritize without hand-holding.
Familiarity with one or more church management systems (PCO, Pushpay CCB, Rock, Salesforce) is a strong plus.
Willingness to travel for customer trainings and team gatherings.

Benefits

Comp & perks

100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
Remote
12 paid Company Holidays
2 paid Volunteer Time Off days
15 days to start, increases with tenure and seniority.
Paid parental and adoption leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer onboardingproject managementdocumentationautomationrelationship managementtechnical setupdata practicestraining best practicesimplementationworkflow design

Soft Skills

communicationleadershiporganizational skillsindependenceprioritizationcollaborationproblem-solvingcustomer engagementmeeting facilitationadaptability