Senior Implementation Manager

Invoca

Senior Implementation Manager leading enterprise implementations for Invoca's AI revenue platform. Focused on product adoption and strategic customer outcomes with deep technical expertise in SaaS delivery.

Posted 7/7/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $100,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Design & Optimize Implementation Strategies: Develop new engagement models to support varying customer needs, from enterprise rollouts to strategic phased deployments. Improve and refine the methodology for complex implementations, ensuring scalability and efficiency. Identify themes and develop best practices to positively impact future implementations.
Lead High-Touch, Enterprise Implementations: Build and establish strong relationships with enterprise customers, collaborating to understand business objectives and tailor implementation strategies. Oversee multi-phase implementations with complex technical integrations, ensuring timely completion and successful execution. Assist customers in deploying Invoca’s JavaScript, integrating with MarTech platforms, and optimizing workflows. Become an expert on the Invoca platform, training customers on core functionalities, integrations, APIs, and webhooks.
Agentic AI Expertise: Lead the deployment of Agentic AI workflows, ensuring autonomous agents are properly integrated into the customer’s broader MarTech ecosystem.
Executive Stakeholder Management: Facilitate steering committees, ensuring key stakeholders are aligned on project milestones, risks, and strategic goals. Act as a trusted advisor to customer executives, influencing decisions and ensuring project success.
Resource Management: Maintain accurate project records, track milestones, and ensure adherence to implementation Service Level Objectives using project management and CRM tools.
Executive Communication & Risk Mitigation: Proactively identify potential risks, dependencies, and roadblocks in enterprise projects, escalate as necessary, and develop mitigation strategies to ensure a positive implementation experience. Provide clear, data-driven reporting to executive leadership on implementation performance, customer adoption trends, and engagement impact.
Cross-Functional Collaboration: Work closely with Sales, Sales Engineering, Product, and Customer Success teams to ensure smooth pre-sales to implementation transitions. Gather insights and advocate for enterprise customer needs with Product & Engineering, influencing feature enhancements and roadmap decisions.
Global Market Alignment: Maintain an early-morning Central or Eastern Time (CT/ET) schedule to provide direct implementation oversight and real-time consultation for UK and European customers.

Requirements

What you’ll need

5+ years of technical SaaS delivery experience in implementation, onboarding, or professional services, with hands-on technical delivery (e.g., IFM, quality management, or MarTech integration work).
1–2 years of hands-on experience building, deploying, or managing agentic AI workflows — distinct from simply using AI tools like ChatGPT or Claude. Candidates should be able to speak concretely to architectures chosen, trade-offs evaluated, and measurable business outcomes delivered.
Proven expertise in enterprise-level project management, including executive stakeholder management, risk mitigation, and governance frameworks.
Ability to design, communicate, and execute new implementation strategies tailored to complex customer needs.
Experience running steering committees, executive reviews, and enterprise-level workshops.
Strong resource management skills, balancing customer demands with available team capacity.
Deep product expertise and the ability to translate technical concepts for executive-level decision-making.
Experience with CRM and project management tools (Salesforce, Jira, Monday.com).
Regional Availability: Must be located in the Central or Eastern Time Zone (CT or ET); Mountain and Pacific Time Zone candidates will not be considered. Requires early-morning availability to support UK and European customers.

Benefits

Comp & perks

Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.
Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
Stock Options – All employees are invited to share in Invoca’s success through stock options.
Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program.
Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.

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Hard Skills & Tools

Implementation Strategy DesignTechnical DeliveryRisk MitigationResource ManagementMarTech IntegrationData-Driven ReportingWorkflow OptimizationProject GovernanceCustomer Adoption TrendsComplex Technical Integrations

Soft Skills

Cross-Functional CollaborationExecutive CommunicationRelationship BuildingProblem SolvingInfluencing Decisions