Invoca

Human Resources

• Act as strategic thought partner to Product and Engineering leadership, leveraging business acumen to enable high-performing teams that maximize the delivery of high-impact, innovative products.
• Participate in technical leadership meetings to ensure talent strategy is proactively aligned with the product roadmap.
• Analyze data trends (attrition, hiring velocity, talent density) to provide leaders with "early warning" insights and actionable solutions.
• Lead talent reviews and cross-functional calibrations that go beyond rankings; facilitate deep discussions on talent density to ensure every team has the high-performers needed to win.
• Coach managers on delivering radical candor and high-impact feedback, ensuring underperformance is addressed with urgency and top talent is aggressively challenged and rewarded.
• Help leaders "bring people along" with clear communication plans, ensuring technical teams understand the business context and the "why" behind strategic shifts.
• Be the "pulse" of the technical org, identifying friction points in the employee experience and building "scrappy" programs to keep the ship rising.
• Navigate complex personnel situations with judgment and discretion, prioritizing the health of the organization, the team, and the mission.

HR Business Partner, Technology

Product Manager

• Define and execute Invoca’s Voice AI Agent roadmap, delivering scalable, intelligent, and compliant voice automation for real-world business outcomes.
• Partner with engineering and data science teams to integrate agentic AI patterns — systems that autonomously manage and optimize conversational flows using contextual and goal-based reasoning for Voice Agents.
• Drive the definition, design, and evolution of agent behavior and prompting strategy — partnering with Conversational AI, Data Science, and Engineering teams to deliver agentic use cases for lead capture, qualification, scheduling, and customer support that feel intelligent, trustworthy, and on-brand.
• Influence Invoca’s approach to AI governance, reliability, and human oversight — ensuring that Voice AI systems are transparent, compliant, and trustworthy.
• Translate customer and market insights into Voice AI strategy and prioritize capabilities that align with Invoca’s multi-channel platform (Phone, SMS, Webchat).
• Collaborate with GTM and enablement teams to position Voice AI products for high adoption and measurable ROI.
• Lead full-lifecycle product management: discovery, design, roadmap execution, launch, and iteration based on performance metrics.
• Stay current on advancements in Voice AI, agent orchestration, and emerging best practices in conversation design — and translate those into Invoca’s product roadmap.
• Evaluate and partner with vendors in speech recognition, real-time inference, and agentic orchestration platforms.
• Define success metrics and continuously measure product impact through data, experimentation, and feedback loops.

Staff Product Manager – Voice AI

Account Executive

• Prospect, identify, develop, negotiate and, ultimately, close new customers
• Develop and run pipeline to meet or exceed target
• Closely lead the sales process from qualifying to closing
• Thoroughly understand customer needs, effectively communicate Invoca solution’s, and be able to articulate differentiators
• Produce and lead accurate forecasts
• Present effectively to external customers across all levels from staff to C-suite executives
• Work closely with Invocans across multiple departments to drive growth across the organization

Mid-Market Account Executive

Sales Development Rep

• Develop and maintain a pipeline of qualified leads, working proactively to exceed sales targets
• Conduct high-volume outreach through emails, phone calls, LinkedIn, and other tools to spark interest in Invoca
• Craft and deliver compelling product narratives that resonate with diverse stakeholders, from individual contributors to C-level executives
• Book discovery calls and meetings for Account Executives to help fill the sales pipeline
• Partner with sales leadership to develop strategies for prospecting and outreach
• Work with tools like Salesforce, Outreach, ZoomInfo, and LinkedIn Sales Navigator to track progress and improve results
• Collaborate with marketing to share feedback on messaging, lead quality, and campaigns
• Build foundational knowledge in martech/adtech and gain exposure to digital marketing and analytics

HR Business Partner, Technology

Staff Product Manager – Voice AI

Mid-Market Account Executive

Senior Sales Development Representative