Invoca

Account Manager

• Identify, prospect, and secure new strategic technology partnerships.
• Generate leads for Invoca sales team as new opportunities with assigned technology partners, such as Google, Adobe, Salesforce and Meta.
• Develop and execute a comprehensive partnership sales strategy.
• Serve as the primary point of contact for assigned technology partners, fostering long-term relationships.
• Collaborate internally with Marketing, Product, and Sales teams to drive GTM efforts and expand revenue.
• Educate technology partners on our product/service offerings and train them on how to best position and sell our solutions to their clients.
• Negotiate partnership agreements and contracts.
• Track and report on partnership performance, pipeline, and revenue goals.

Director, Technology Partnerships

Sales Development Rep

• Develop and maintain a pipeline of qualified leads, working proactively to exceed sales targets
• Engage deeply with prospects to understand their challenges and communicate Invoca’s unique value
• Conduct high-volume outreach, including cold calls and strategic follow-ups, to engage potential clients effectively
• Craft and deliver compelling product narratives that resonate with diverse stakeholders, from individual contributors to C-level executives
• Collaborate with the sales team to forecast accurately and manage a detailed Salesforce pipeline
• Stay informed on business trends, articulating Invoca’s differentiators within the marketplace
• Provide actionable feedback to marketing and product teams to enhance our offerings and messaging

Sales Development Representative

AI Engineer

• Architect and Deploy Applied AI Systems: Design, build, and deploy scalable, production-grade applications using foundation models and other advanced AI techniques to directly influence product performance and efficiency.
• Engineer Advanced RAG and Agentic Systems: Go beyond basic implementation. Engineer robust Retrieval-Augmented Generation (RAG) pipelines and multi-step agentic workflows that can reason, use tools, and solve complex problems.
• Contribute to Agentic AI System Evaluation: Establish and manage rigorous evaluation frameworks for complex AI agents. You will go beyond simple response quality to assess the entire agentic process, including the validity of reasoning steps, correctness of tool use, task completion rates, and overall robustness.
• Excel in Prompt Engineering and Optimization: Craft, test, and manage sophisticated prompt chains and templates to ensure optimal performance, reliability, and cost-effectiveness from our AI models.
• Build for Scale and Reliability: Develop resilient serving architectures that seamlessly integrate Large Language Models (LLMs) with enterprise systems, ensuring high availability and performance.
• Champion MLOps for Applied AI: Develop and maintain sophisticated MLOps and CI/CD pipelines tailored for the unique challenges of generative AI, including prompt versioning, RAG pipeline management, and continuous evaluation of agent behavior.
• Translate Business Needs into AI-Powered Solutions: Work as a strategic partner to product and engineering teams, deeply understanding customer challenges and translating them into innovative, viable, and impactful AI features.

Staff Applied AI Engineer

Human Resources

• Own the end-to-end new hire onboarding experience, ensuring every new hire feels welcome and is set up for success — run orientation, coordinate system access and equipment setup with IT, manage background checks and I-9 verification, conduct new-hire 60 day check ins.
• Hold managers accountable for having a documented onboarding plan or 30/60/90 day plan in place for every new hire — including clear, written expectations — and follow up when those aren't in place ahead of a start date.
• Conduct exit interviews and leverage exit data themes and trends to make actionable recommendations to the business and/or management.
• Manage employment verifications, unemployment claim responses, and/or documentation gathering for legal situations.
• Coordinate immigration cases for sponsored employees, including H-1B transfers, extensions, and other visa processes — partnering with external immigration counsel to manage timelines, documentation, and employee communication.
• Plan and execute departmental onsites and smaller team gatherings — reserving coworking or hotel conference space, managing logistics, and coordinating travel.
• Set up and manage event travel budgets in Navan, partner with finance/procurement to create POs, secure funds and approvals.
• Track employee enrollment in training programs and monitor L&D budget spend.
• Own the employee survey program including the design, delivery, data analysis, and partnering with HRBPs to identify actionable insights.
• Serve as a first point of contact for day-to-day employee questions, issues, or concerns — escalating to HRBPs or Sr. Manager, People Operations when appropriate.
• Support company-wide performance management processes, prepare comprehensive calibration materials and compensation history reports for HRBPs and Executives ahead of calibration sessions.
• Help maintain and update compensation and equity bands in relevant systems.
• Support Sr. Manager of People Operations and HRBPs to execute Annual Benefits Open Enrollment — including employee communications, system updates, and deadline tracking.
• Support leave of absence administration and workers' comp reporting in partnership with the Sr. Manager, People Operations as needed.
• Assist with HR compliance tasks including required training tracking, labor law postings, and audit-readiness documentation.
• Provide backup support and coverage for HRIS (Paylocity) changes, with a focus on accurate and timely processing of onboarding, offboarding, and employee changes.
• Provide backup support and coverage for international payroll and onboarding for global employees by partnering with Employer of Record (EOR) providers such as Remote and HR Options, ensuring accurate and timely setup and ongoing changes.
• Coordinate interview scheduling across candidates, hiring managers, and interviewers, ensuring a smooth and timely candidate experience.
• Serve as a point of contact for candidates during the scheduling process, representing our culture and values from the first interaction.

HR Generalist

Implementation Specialist

• Deploy agentic workflows across customer environments using platform-native tooling and APIs
• Configure agent orchestration logic, workflow triggers, and downstream system integrations
• Validate workflow accuracy, reliability, and alignment to customer business outcomes
• Debug integration, orchestration, and data flow edge cases across systems
• Help develop and refine “known good” implementation patterns
• Contribute to reusable playbooks, best practices, and deployment templates
• Support transitions from early release to general availability by identifying repeatable implementation models
• Collaborate with Product and Engineering to surface product gaps, friction points, and repeat customer needs
• Work with Customer Success, TAMs, and GTM teams to accelerate customer time-to-value
• Support internal enablement and knowledge sharing around agentic capabilities
• Work closely with customers to ensure their agentic workflows are performing as expected and ready for deployment
• Monitor workflow behavior and support root cause analysis of unexpected outcomes
• Document what works best, how to handle tricky situations, and how to fix common issues for repeatable process scalability

Engineer

• Deploy Scalable AI Solutions: You will be responsible for building. configuring and deploying customer specific Agentic AI, based on standardized templates, while also ensuring rapid time to value.
• Build and Deploy Tool Servers: Design, build, and deploy Model-Tool Communication Protocol (MCP) servers that expose Invoca’s API endpoints as usable "tools" for AI models. You will ensure these servers provide clear, contextually rich descriptions so Large Language Models (LLMs) can reliably integrate with our systems.
• Enable Seamless AI Integration: Manage the transport layer between LLMs and our internal data sources using the MCP standard, ensuring the AI has the necessary context to be accurate and effective.
• Uphold Security & Governance: Implement strict guardrails and "Human-in-the-Loop" checkpoints. Your work will ensure AI agents never perform destructive actions (like deleting records or spending budget) without appropriate authorization and review.
• Optimize AI-Driven Workflows: Monitor and enhance the performance of AI tool-use. You will tune prompt templates and server responses to reduce "hallucinations" and minimize latency in real-time integrations.
• Drive Cross-Functional Success: Partner closely with Product and Engineering teams to ensure our core platform is continuously "AI-ready" and collaborate with Customer Success to identify and build the highest-impact AI integrations for our clients.

Forward Deployed Engineer

• Own the end-to-end product strategy and roadmap for Invoca’s AI Platform
• Establish how AI agents execute in production
• Establish clear platform contracts—APIs, configuration schemas, versioned artifacts
• Collaborate with AI engineering and data teams
• Drive standardization through paved roads, SDKs, and shared components
• Define and enforce platform-level quality, safety, and governance mechanisms
• Shape the developer and product experience
• Guide the evolution from an internal platform to a product-grade system
• Evaluate build vs. buy decisions
• Define success metrics for the AI Platform