IT Support

• Assist in the execution of the IT Operations roadmap for office infrastructure, hardware rollouts, and business continuity.
• Enforce IT policies, standards, and security protocols across the organization.
• Identify bottlenecks in daily IT workflows and suggest practical solutions for improvement.
• Deploy, configure, and maintain AV systems, Meeting Rooms, CCTV/IP cameras, and physical security tools.
• Collaborate with workplace teams to support office expansions, space planning, and the digital employee experience.
• Coordinate with vendors for routine equipment procurement, maintenance, and support.
• Maintain and monitor office networks (firewalls, switches, Wi-Fi), ensuring reliable connectivity and endpoint security.
• Execute routine system backups and participate in disaster recovery testing.
• Assist in conducting risk assessments and resolving identified security vulnerabilities.
• Provide timely troubleshooting and tier-2 support for internal stakeholders across the organization.
• Assist in communicating IT changes, system updates, and security awareness campaigns to staff.
• Collaborate cross-functionally to ensure teams adopt IT best practices and use provided tools effectively.
• Help implement and maintain automations for HR, Finance, and Operations processes to increase productivity.
• Administer and support internal tools, collaboration platforms, and operational workflow systems.
• Serve as a reliable IT liaison for engineering, QA, and DevOps teams.
• Manage user access, permissions, software provisioning, and specialized environments required by technical staff.
• Assist in systems integration like SSO and Zero Trust.
• Setup policies for mobile devices.
• Update device police in response to Common Vulnerabilities and Exposures.
• Ensure that all IT Assets that can be managed by the current MDM are configured.

IT Operations Specialist

• Support customers via phone, email and IM Chat
• Processing User Admin related requests
• First line troubleshooting and analysis for technical concerns
• Acts as the first point of contact for IT clients
• Applies effective analytical techniques and tools to solve issues
• Maintains and manages documentation of cases reported by Clients

Assistant IT Supporter – Service Desk

• Manage and grow relationships with Australian clients.
• Serve as the trusted advisor and primary point of contact for assigned accounts.
• Conduct regular client meetings, service reviews, and business planning sessions.
• Understand client business objectives and technology requirements.
• Ensure high levels of customer satisfaction and long-term client retention.
• Identify opportunities to expand M2S services, including: IT Managed Services, Enterprise Integration, Celigo Implementation, IT Offshoring, Business Process Outsourcing (BPO), Cloud Services, Digital Transformation Projects, Application Support Services.
• Prepare proposals, solution presentations, and commercial quotations while working closely with technical and delivery teams.
• Coordinate with Australian and offshore delivery teams.
• Monitor project progress and client satisfaction.
• Manage risks, issues, and escalations.
• Ensure delivery against agreed Service Level Agreements (SLAs).
• Support the transition of projects into ongoing managed services.
• Manage contract renewals and account growth.
• Track account performance against revenue and profitability targets.
• Identify upsell and cross-sell opportunities.
• Support contract negotiations and commercial discussions.

IT Account Manager

• Serve as the escalation point of contact for customers seeking technical assistance via phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine best solution based upon the issue and details provide by customers
• Walk the customer through the problem-solving process
• Escalate unresolved issues to the next level of support when needed
• Provide accurate information on IT products or services
• Record events and problems and their resolution in ticketing system
• Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved
• Represent company professionally to all interested parties including customers, prospects, and outside vendor partners
• Adherence and commitment to company Core Values
• Process oriented, with great attention to detail
• Other duties assigned

IT Helpdesk Tier 2

• Support customers via phone, email and IM Chat.
• Process User Admin related requests and troubleshoot technical concerns.
• Acts as the first point of contact for IT clients in the organization.
• Communicates with Service Desk Customers via email, chat and phone.
• Maintains and manages the documentation of cases reported by Clients to the Service Desk.
• Acts a key role in the Incident Management process as first line of contact.
• Follows standards set out in the KCS methodology on a daily basis.
• Possesses basic ability to use Service Now, Microsoft Office, Exchange, Active Directory, and KCS methodology.

IT Supporter – Service Desk

• Scripting automation of software and infrastructure.
• Setting up and maintaining pipelines.
• Reviewing code from colleagues in connection with pull requests and work products in general.
• Designing and building end to end solutions in both traditional VM oriented 3-tier infrastructure, as well as container oriented microservice infrastructure.
• Working with public and private clouds.
• Working with Scrum.
• LifeCycle-, patch- and configuration management.

UNIX IT Specialist

• Ensure our clients' technology runs flawlessly
• Become the go-to expert for our clients, troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems.
• Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome.
• Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach.
• Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed.
• Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end.
• Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward.
• Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support.

IT Support Specialist

• Provide Level 1 and Level 2 IT support via Jira Service Management, escalating issues when required
• Troubleshoot macOS and Windows hardware, software, network, and user account issues remotely
• Set up and configure laptops and devices for new employees using JAMF Pro and Microsoft Intune
• Create, update, disable, and manage user accounts in Google Workspace
• Support employee onboarding and offboarding by provisioning and removing system access
• Maintain accurate IT asset and device inventory records
• Install, configure, and troubleshoot business software and applications
• Assist with user access management across business platforms including Slack, LastPass, and Employment Hero
• Perform routine device updates and patch management using JAMF Pro and Microsoft Intune
• Support IT security awareness initiatives, including phishing training campaigns
• Create and maintain IT documentation, knowledge base articles, and user guides
• Coordinate IT equipment procurement, shipping, and inventory updates
• Record support requests, resolutions, and system changes accurately within Jira
• Escalate complex technical issues with clear documentation and diagnostics
• Ensure new starters have working devices and system access on their first day
• Follow IT security policies and report any security concerns promptly
• Assist with ad hoc IT projects and continuous improvement initiatives

IT Technician

• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Assembles and configures network components and associated services.
• Configures and maintains basic network operations, including assembly of network hardware, and provides assistance to the Service Desk Administrator.
• Performs network troubleshooting to isolate and diagnose common network problems.
• Installs upgrades and configures network printing, directory structures, rights, security, software and files services.
• Creates and maintains user accounts in the Active Directory, Terminal Server, and CCH Document.
• Consults with System Administrator or Service Desk Coordinator on hardware issues, research problems and fixes.
• Assists System Administrator with the data backup processes.
• Monitors the Internal Technology Department’s service desk ticket database and responds to submitted customer service tickets.

IT Service Desk Technician

• Provide expert support and troubleshooting of Windows workstations and servers.
• Manage Microsoft 365 environments including Exchange, SharePoint, OneDrive, and MS Teams.
• Oversee Azure AD administration, ensuring robust policy and endpoint management.
• Conduct network management tasks such as firewall, VPN, and DNS/DHCP oversight.
• Utilize ticketing systems for efficient issue tracking and resolution.
• Administer SaaS user management, focusing on security and compliance.
• Implement backup and recovery strategies to ensure data integrity.

• Support customers via phone, chat, and email
• Troubleshoot platform issues and identify root causes
• Guide users through platform features and workflows
• Research unfamiliar questions and find answers independently
• Document solutions and contribute to internal knowledge resources

Helpdesk Specialist – Product Support Focus

• Serve as the first point of contact for incoming support requests, triaging and resolving issues or escalating when needed
• Support customer-facing product issues by reproducing reported problems, documenting them clearly, and resolving or handing them off to engineering
• Work on straightforward bug fixes under guidance and close the loop with the people who reported them
• Provide internal IT support for employee accounts, access and permissions, hardware, software, and connectivity
• Track tickets through resolution and keep status updates, notes, and ownership accurate and up to date
• Write and maintain simple help documentation and internal knowledge base articles for recurring issues
• Partner with support engineers and developers to identify patterns and reduce repeat tickets

Helpdesk Technician

• Credit Decisioning: Evaluate the initial creditworthiness of new and existing customers by processing credit applications, pulling credit reports, and gathering necessary financial statements and industry data for management review.
• Policy Enforcement: Execute daily credit operations with strict adherence to established credit and collection policies, ensuring a constant balance between risk mitigation and business growth.
• Account Reconciliation: Investigate and resolve customer account discrepancies, including unapplied cash, short payments, credit memos, and misapplied funds, ensuring the accuracy and integrity of the accounts receivable ledger.
• Workflow & Task Management: Efficiently manage daily assigned tasks and system queues, taking ownership of designated portfolios and routing specific action items or escalated cases to appropriate internal departments (e.g., Sales, Billing) for prompt resolution.
• Relationship Management: Collaborate closely and professionally with the Sales Department to gather required documentation, communicate account statuses, and support the smooth onboarding of key accounts.
• Compliance: Ensure all individual credit and collection activities comply with local, state, and federal regulations, as well as internal SOX control requirements and Segregation of Duties (SoD).

Credit Specialist

• Serve as the senior escalation point for all L1 and L2 engineers
• Design, deploy, and administer on-premises and hybrid server environments — Windows Server 2016 through 2025, HyperV.
• Lead Microsoft 365 migrations end-to-end — mail, data, identity, and licensing — from scoping through cutover
• Migrate file servers to SharePoint and OneDrive, including permissions structure design and configuration
• Design and deploy Microsoft Azure environments — Entra ID, Intune, Defender
• Configure and troubleshoot complex switching environments — VLANs, inter-VLAN routing, trunk and access ports
• Build and manage Fortinet and Unifi firewall policies, VPN tunnels, NAT rules, and security profiles from scratch
• Own patch management and vulnerability review — assess weekly updates, lead emergency change processes through CAB when needed
• Maintain and enforce security standards — firewall rule audits, VLAN segmentation, endpoint security, backup systems
• Communicate directly with Australian clients in clear, professional English — own technical updates and expectation management throughout project delivery
• Maintain thorough documentation in the team knowledge base — if you fix it, you document it

Helpdesk Engineer, Level 3 – MSP

• Become the go-to expert for our clients, masterfully troubleshooting Windows devices and Microsoft 365.
• Own client communication, building rapport, and managing expectations.
• Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations.
• Contribute to a knowledge base, creating and refining documentation.
• Act as a liaison between clients and vendors, driving incident resolution.
• Collaborate across the team in weekly meetings and trainings, helping drive the company forward.
• Uphold accountability, proactive service, and stellar customer support.

Support IT Engineer

• You'll walk into a fast-moving MSP environment where clients depend on you and junior engineers look to you. Your job isn't just to solve the problem in front of you — it's to make sure the team and the environment are better because you were there.
• Serving as the Tier 3 escalation point for complex issues across servers, networks, cloud platforms, and endpoint security — diagnosing root causes, not patching symptoms
• Proactively auditing client environments to catch risks, vulnerabilities, and inefficiencies before they become incidents
• Building monitoring, alerting, and automation that catches problems early — or eliminates them entirely
• Leading infrastructure projects end-to-end — cloud migrations, M365 deployments, network overhauls, security implementations — from scoping through delivery
• Writing and maintaining PowerShell scripts that turn repetitive manual tasks into automated, reliable processes
• Mentoring junior engineers so that when they come to you stuck, they leave sharper and more capable — not more dependent
• Communicating clearly with clients and vendors — technical enough to be credible, human enough to build trust
• Documenting everything you touch so clearly that others can build on it without asking you a single question

Senior IT Engineer – MSP

• Audits invoices against service records, contractual terms, and rates for accuracy (requires contract interpretation)
• Breaks down charges per coding system
• Escalates any potential financial risks to appropriate management
• Works with Field/Regional Managers and Inside Operations Specialists in order to obtain approvals and understand service records
• Becomes an expert on the details of properties – i.e., the type and amount of equipment, contractual status, and ongoing issues
• Researches, follows up, and resolves any disputed issues with vendors
• Coordinates with Accounts Payable to ensure timely and accurate payments
• Responds to department and vendor inquiries in a timely and accurate manner
• Maintains organized and up-to-date documentation supporting payment records, account reconciliation status, and disputes
• Tracks/collects recycle rebates
• Performs monthly audits of properties
• Maintains accounting controls by preparing and recommending policies and procedures
• Perform other duties as assigned

AP Audit Specialist

• Establish, optimize, and safeguard core technical ecosystem
• Oversee the complete lifecycle of networks, hardware systems, and software platforms
• Lead the design and configuration of robust local networks including routers, switches, and firewalls
• Evaluate and select hardware assets and foundational software platforms
• Download, install, activate, and customize core software environments
• Guard confidential company resources by deploying active intrusion detection systems and encrypting sensitive data
• Drive internal user satisfaction by addressing help desk queries and leading hands-on technical training sessions
• Track technical project lifecycles and ensure total adherence to budget parameters
• Own the execution of critical HR-focused IT workflows and conduct standardized asset setup
• Conduct comprehensive disaster recovery planning and backup procedures.

IT Specialist

• Provide solution recommendations, consider scope and client requirements as well as take care of the configurations on SAP SD module.
• Provide functional support on order processing, pricing, delivery, billing, EDI and other relevant integrations.
• Ensure proper technical design, configuration, business requirements gathering and creation of technical specifications within the DSV SAP template.
• Preparing requirement, design and technical documentation.
• Assess impact and gaps in the current business processes.
• Work with business and other SAP professionals to craft, implement, test, train, and rollout solutions.
• Apply problem-solving and critical-thinking skills to visualize and develop solutions to key business or technical challenge.

IT Support jobs in Philippines

See all jobs on JobTailor

IT Operations Specialist

Assistant IT Supporter – Service Desk

IT Account Manager

IT Helpdesk Tier 2

IT Supporter – Service Desk

UNIX IT Specialist

IT Support Specialist

IT Technician

IT Service Desk Technician

IT Support Specialist

Helpdesk Specialist – Product Support Focus

Helpdesk Technician

Credit Specialist

Helpdesk Engineer, Level 3 – MSP

Support IT Engineer

Senior IT Engineer – MSP

AP Audit Specialist

IT Specialist

IT Specialist – SAP S/4HANA, SD, OTC