IT Support

• Serve as the senior escalation point for all L1 and L2 engineers
• Design, deploy, and administer on-premises and hybrid server environments — Windows Server 2016 through 2025, HyperV.
• Lead Microsoft 365 migrations end-to-end — mail, data, identity, and licensing — from scoping through cutover
• Migrate file servers to SharePoint and OneDrive, including permissions structure design and configuration
• Design and deploy Microsoft Azure environments — Entra ID, Intune, Defender
• Configure and troubleshoot complex switching environments — VLANs, inter-VLAN routing, trunk and access ports
• Build and manage Fortinet and Unifi firewall policies, VPN tunnels, NAT rules, and security profiles from scratch
• Own patch management and vulnerability review — assess weekly updates, lead emergency change processes through CAB when needed
• Maintain and enforce security standards — firewall rule audits, VLAN segmentation, endpoint security, backup systems
• Communicate directly with Australian clients in clear, professional English — own technical updates and expectation management throughout project delivery
• Maintain thorough documentation in the team knowledge base — if you fix it, you document it

Helpdesk Engineer, Level 3 – MSP

• Become the go-to expert for our clients, masterfully troubleshooting Windows devices and Microsoft 365.
• Own client communication, building rapport, and managing expectations.
• Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations.
• Contribute to a knowledge base, creating and refining documentation.
• Act as a liaison between clients and vendors, driving incident resolution.
• Collaborate across the team in weekly meetings and trainings, helping drive the company forward.
• Uphold accountability, proactive service, and stellar customer support.

Support IT Engineer

• You'll walk into a fast-moving MSP environment where clients depend on you and junior engineers look to you. Your job isn't just to solve the problem in front of you — it's to make sure the team and the environment are better because you were there.
• Serving as the Tier 3 escalation point for complex issues across servers, networks, cloud platforms, and endpoint security — diagnosing root causes, not patching symptoms
• Proactively auditing client environments to catch risks, vulnerabilities, and inefficiencies before they become incidents
• Building monitoring, alerting, and automation that catches problems early — or eliminates them entirely
• Leading infrastructure projects end-to-end — cloud migrations, M365 deployments, network overhauls, security implementations — from scoping through delivery
• Writing and maintaining PowerShell scripts that turn repetitive manual tasks into automated, reliable processes
• Mentoring junior engineers so that when they come to you stuck, they leave sharper and more capable — not more dependent
• Communicating clearly with clients and vendors — technical enough to be credible, human enough to build trust
• Documenting everything you touch so clearly that others can build on it without asking you a single question

Senior IT Engineer – MSP

• Audits invoices against service records, contractual terms, and rates for accuracy (requires contract interpretation)
• Breaks down charges per coding system
• Escalates any potential financial risks to appropriate management
• Works with Field/Regional Managers and Inside Operations Specialists in order to obtain approvals and understand service records
• Becomes an expert on the details of properties – i.e., the type and amount of equipment, contractual status, and ongoing issues
• Researches, follows up, and resolves any disputed issues with vendors
• Coordinates with Accounts Payable to ensure timely and accurate payments
• Responds to department and vendor inquiries in a timely and accurate manner
• Maintains organized and up-to-date documentation supporting payment records, account reconciliation status, and disputes
• Tracks/collects recycle rebates
• Performs monthly audits of properties
• Maintains accounting controls by preparing and recommending policies and procedures
• Perform other duties as assigned

AP Audit Specialist

• Establish, optimize, and safeguard core technical ecosystem
• Oversee the complete lifecycle of networks, hardware systems, and software platforms
• Lead the design and configuration of robust local networks including routers, switches, and firewalls
• Evaluate and select hardware assets and foundational software platforms
• Download, install, activate, and customize core software environments
• Guard confidential company resources by deploying active intrusion detection systems and encrypting sensitive data
• Drive internal user satisfaction by addressing help desk queries and leading hands-on technical training sessions
• Track technical project lifecycles and ensure total adherence to budget parameters
• Own the execution of critical HR-focused IT workflows and conduct standardized asset setup
• Conduct comprehensive disaster recovery planning and backup procedures.

IT Specialist

• Provide solution recommendations, consider scope and client requirements as well as take care of the configurations on SAP SD module.
• Provide functional support on order processing, pricing, delivery, billing, EDI and other relevant integrations.
• Ensure proper technical design, configuration, business requirements gathering and creation of technical specifications within the DSV SAP template.
• Preparing requirement, design and technical documentation.
• Assess impact and gaps in the current business processes.
• Work with business and other SAP professionals to craft, implement, test, train, and rollout solutions.
• Apply problem-solving and critical-thinking skills to visualize and develop solutions to key business or technical challenge.

IT Specialist – SAP S/4HANA, SD, OTC

• The permit specialist is responsible for managing the new permit process and existing permit verification process. This includes reviewing client information submitted to TaxValet, applying for the sales tax permits and creating access to the Permit account to verify any information needed so the account can then be turned over to the Sales Tax Accountant for filing purposes.The permit specialist communicates between the client and the state to ensure accurate permit information.
• The permit specialist sends, and submits the Power of Attorney forms for clients to give TaxValet the ability to communicate with Permits on behalf of the client.
• The permit specialist will work with the New Client Onboarding Specialist, Client Tax Specialist and Sales Tax Accountant in respect to closing out sales tax permits for new clients who are determined to no longer need a particular permit upon completing the initial nexus review.
• The permit specialist communicates and provides ongoing support to new and existing clients during the permit process.
• The permit specialist communicates all helpful permit or account verification information to the assigned Sales Tax Accountant in order for them to effectively take on the client's ongoing filing process and any special projects.

Permit Specialist

• Review daily paperwork for 50+ sites
• Review each day to make sure all required documentation is submitted
• Analyze paperwork to determine if any issues are present
• Log paperwork into Excel as complete
• If any issues are present, those should also be noted and coded into the spreadsheet
• Upload all paperwork to Box
• Learn & use the PDI software to run certain reports for analysis
• DRSA review
• Cash o/s
• Entries
• DRE review
• Audits
• Audit each site weekly for entry error
• Compare paperwork figures to the entered figures by the store
• Correct any errors
• Code as audited on login sheet
• Weekly fuel review for all sites
• Research fuel variances using daily paperwork to determine cause
• Compile results into a report that is submitted weekly to a Senior
• Correct any entries as needed or report issues to Ops for resolution
• If any issues are noted within the paperwork process, the escalation process should be followed
• Includes communicating with the site/TMs for resolution
• Follow up on these escalations should be done daily
• Appropriate escalation chain should be followed

Retail Audit Specialist

• Communicate with multiple audiences (i.e., partners, team members, and clients) verbally and in writing.
• Manage complex calendars and coordinate appointments, meetings and conference calls
• Handle professionally sensitive and confidential business matters and assist with special projects
• Act as a resource for partners and team members
• Team player with a positive attitude and works well with multiple personality types
• Effectively manage competing priorities
• Strong commitment to attention to detail, completion of tasks, and meeting strict deadlines
• Work independently and with quick turnarounds
• Manage competing priorities
• Balance multiple objectives and perform successfully under pressure
• Follow instruction in compliance with firm policy requirements and adhere to an existing set of rules and standards
• This role is for a night-shift schedule of 8:00AM – 5:00PM CST.

RAAS Audit Administrator

• Serve as the first point of contact for all IT-related inquiries via phone, email, and ticketing system • Create, update, and manage support tickets in our IT service management system • Troubleshoot and resolve basic hardware, software, and network issues • Perform basic account management tasks including password resets, account unlocks, and permission modifications in Microsoft 365 • Assist users with Microsoft Office 365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.) • Guide users through basic troubleshooting steps for hardware and software issues • Document solutions thoroughly for knowledge base development • Escalate complex issues to Level 2

IT Helpdesk Analyst

• Execute and support Microsoft 365 migrations, including mail and data transitions
• Perform file server migrations to SharePoint and OneDrive, including setup and configuration
• Design and deploy Microsoft Azure environments for clients
• Configure and manage switches, VLANs, and VLAN routing
• Implement and maintain Unifi and Fortinet firewalls, including VPNs and security policies.
• Work closely with clients to deliver high-quality client projects
• Collaborate with AU and PH-based teams and communicate clearly in English
• Deliver excellence in a fast-paced, multi-client MSP environment

Level 2/3 Helpdesk Engineer – MSP

• Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations.
• Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency.
• Configure networks, manage Google Workspaces and provide end-user support. Refine onboarding and offboarding procedures to ensure employees are productive from day one.
• Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals.
• Maximize vendor value and impact by managing new and existing vendor relationships. Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency.

IT Support Lead

• Design and implement an enterprise architecture management process and tool to provide transparency to the IT landscape.
• Collaborate with competence centers and regions to gather comprehensive insights into the organization's IT environment.
• Lead the implementation of cross-functional applications, such as middleware, to enhance interoperability and efficiency.
• Provide support for the development and implementation of the organization's data strategy, ensuring data integrity, security, and accessibility.
• Establish key technologies and implement a process for evaluating new technologies to meet the organization's evolving needs.
• Represent the sector in cross-sector councils and forums, advocating for alignment with group sector policies and objectives.
• Ensure compliance with regulatory requirements and alignment with group sector policies and standards.

IT Enterprise Architect

• Provide hardware and software technical support
• Manage and resolve RMA tickets, including categorization and follow-up
• Coordinate with suppliers and external partners
• Track and register service movements
• Maintain up-to-date information in internal platforms
• Support general operational tasks as needed

IT Specialist – APAC

• Independently manage and prioritize a personal ticket queue from intake through resolution, ensuring SLAs are consistently met.
• Provide L2–L3 support for hardware, software, network connectivity, identity, and productivity issues for end users across the organization.
• Proactively follow up with end users on open tickets without needing reminders; drive tickets to closure and document root cause and resolution.
• Produce and deliver weekly reports on ticket volume, resolution times, recurring issues, and outstanding items — on schedule, without being asked.
• Administer and troubleshoot Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Azure AD / Entra ID, and Intune for device and identity management.
• Support and administer Active Directory and Windows Server environments, including user/group management, GPOs, and basic server troubleshooting.
• Provide full support for macOS and Apple devices, including setup, configuration, MDM enrollment, and end-user troubleshooting.
• Manage tickets within the company’s ticketing platform (ServiceNow, Jira, or Zendesk), maintaining clean, auditable documentation of each case.
• Identify recurring issues and recommend process, documentation, or configuration improvements to reduce ticket volume over time.
• Partner with the US-based IT leadership to escalate complex issues appropriately and contribute to larger IT initiatives as needed.
• Maintain and update internal knowledge base articles and end-user documentation.

Senior IT Helpdesk Technician – L2, L3

• Provide technical support to end users on a variety of computer hardware and software issues.
• Troubleshoot and resolve problems with computer hardware and software.
• Install and configure new hardware and software.
• Provide Active Directory support, including creating and managing user accounts, groups, and permissions.
• Provide Citrix support, including troubleshooting and resolving issues with remote user sessions.
• Follow standard documented Help Desk operating procedures and update procedures when directed by team.
• Accurately log all Help Desk communications using the Helpdesk ITSM tools.
• Escalate issues as necessary to appropriate escalation points.
• Provide training to end users on computer hardware and software.
• Work independently and as part of a team.
• Communicate effectively with both technical and non-technical audiences.

IT Helpdesk Admin – Senior Analyst

• Support google suites and applications
• Perform routine system patches, updates, and health checks.
• Monitor network performance and ensure system availability and reliability.
• Configure and administer network equipment, including routers, switches, firewalls, and wireless access points.
• Provide support for VPN, VLANs, and other network services.
• Assist in implementing and maintaining network security measures.
• Support and manage resources in cloud environments such as AWS, Azure, or Google Cloud.
• Monitor cloud resource usage and performance.
• Serve as an escalation point for the Help Desk, resolving complex Tier 2/3 technical issues.
• Implement and follow ITIL practices for incident, problem, and change management.
• Execute and verify data backup and recovery operations.
• Apply security patches, configure antivirus solutions, and assist in enforcing security policies.
• Create and maintain detailed technical documentation for systems, configurations, and procedures.
• Participate in infrastructure projects, contributing to the deployment of new technologies and systems.

IT Infrastructure and Operations Specialist

• Support the production of high-quality, coordinated architectural documentation for residential and commercial construction projects in New Zealand
• Develop detailed Revit models and produce accurate, council-ready drawing sets
• Convert concept designs into fully detailed working drawings using Revit
• Produce complete drawing sets including floor plans, elevations, sections, and construction details
• Ensure outputs are accurate, well-coordinated, and ready for construction and consent submission
• Ensure all documentation complies with NZS 3604 and NZ Building Code requirements
• Deliver complete drawing packages within tight turnaround timelines
• Manage multiple projects simultaneously while maintaining quality and accuracy

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