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IT Service Desk Technician
GR8 GlobalIT Service Desk Technician supporting daily operations of Internal Technologies Department. Providing IT assistance, responding to requests, and resolving technology-related issues.
Tech Stack
Tools & technologiesAssemblyDNSServiceNowTCP/IP
About the role
Key responsibilities & impact- Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Assembles and configures network components and associated services.
- Configures and maintains basic network operations, including assembly of network hardware, and provides assistance to the Service Desk Administrator.
- Performs network troubleshooting to isolate and diagnose common network problems.
- Installs upgrades and configures network printing, directory structures, rights, security, software and files services.
- Creates and maintains user accounts in the Active Directory, Terminal Server, and CCH Document.
- Consults with System Administrator or Service Desk Coordinator on hardware issues, research problems and fixes.
- Assists System Administrator with the data backup processes.
- Monitors the Internal Technology Department’s service desk ticket database and responds to submitted customer service tickets.
Requirements
What you’ll need- Bachelor's degree; or 5+ years related experience and/or training; or equivalent combination of education and experience.
- Willing and able to work evenings or weekends for network maintenance, software update installations, and on-call as needed.
- 5+ years Microsoft Office 365
- 5+ years Microsoft Windows 10 & 11
- 3+ years CCH Applications (CCH Axcess and/or CCH ProSystem fx user support )
- Active Directory experience
- Remote Support Tools
- Network Fundamentals
- Basic TCP/IP, DNS, DHCP troubleshooting skills
- Knowledge in OS installation, upgrade, and recovery and User and group account management
- Ticketing System Knowledge (Familiarity with systems like ServiceNow or FreshService)
- Demonstrate excellent communication skills, strong problem-solving ability, effective time management, adaptability to changing demands, and a collaborative approach to teamwork.
Benefits
Comp & perks- WFH TECHNICAL REQUIREMENTS: Minimum Internet Speed: 50-100 Mbps
- Dedicated Home Office Area: Private, quiet workspace
- Business Continuity Plan: Power and Internet Backup is a MUST
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Office 365Microsoft Windows 10Microsoft Windows 11CCH ApplicationsActive DirectoryTCP/IPDNSDHCPnetwork troubleshootingOS installation
Soft Skills
communication skillsproblem-solvingtime managementadaptabilityteamwork