IT Account Manager

Minutes to Seconds

IT Account Manager at Minutes to Seconds managing and growing relationships with Australian clients. Ensure service delivery and identify opportunities to expand technology and consulting services.

Posted 7/21/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Account Management and Customer Success, with a strong focus on managing client relationships, understanding technology requirements, and driving business growth through upselling and cross-selling opportunities.

Highest-signal resume keywords

IT Account ManagementCustomer SuccessEnterprise IT ServicesStakeholder ManagementCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementBusiness Process OutsourcingCloud ServicesDigital TransformationProposal PreparationService Level AgreementsContract NegotiationRevenue TrackingProject MonitoringRisk Management

Soft Skills

Communication SkillsClient Satisfaction FocusProblem-Solving SkillsNegotiation Skills

Tools & Technologies

AutoCADBluebeamRevitBIM 360NavisworksAutodesk Construction CloudCloud-Based ApplicationsSaaS Solutions

Industry Keywords

AEC IndustryConstruction IndustryTechnology ConsultingManaged Services

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage and grow relationships with Australian clients.
Serve as the trusted advisor and primary point of contact for assigned accounts.
Conduct regular client meetings, service reviews, and business planning sessions.
Understand client business objectives and technology requirements.
Ensure high levels of customer satisfaction and long-term client retention.
Identify opportunities to expand M2S services, including: IT Managed Services, Enterprise Integration, Celigo Implementation, IT Offshoring, Business Process Outsourcing (BPO), Cloud Services, Digital Transformation Projects, Application Support Services.
Prepare proposals, solution presentations, and commercial quotations while working closely with technical and delivery teams.
Coordinate with Australian and offshore delivery teams.
Monitor project progress and client satisfaction.
Manage risks, issues, and escalations.
Ensure delivery against agreed Service Level Agreements (SLAs).
Support the transition of projects into ongoing managed services.
Manage contract renewals and account growth.
Track account performance against revenue and profitability targets.
Identify upsell and cross-sell opportunities.
Support contract negotiations and commercial discussions.

Requirements

What you’ll need

Minimum 5 years' experience in IT Account Management, Customer Success, or Technology Consulting.
Experience working with Australian or international clients.
Strong understanding of enterprise IT services and managed services.
Knowledge of software commonly used within the AEC or construction industry, such as: AutoCAD, Bluebeam, Revu, Autodesk Construction Cloud, Revit, BIM 360, Navisworks, Similar engineering, construction, or design collaboration platforms.
Experience working with cloud-based applications and SaaS solutions.
Excellent stakeholder management and communication skills.
Strong commercial acumen with experience managing client accounts and identifying new business opportunities.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities