Minutes to Seconds

IT Support

• Manage and grow relationships with Australian clients.
• Serve as the trusted advisor and primary point of contact for assigned accounts.
• Conduct regular client meetings, service reviews, and business planning sessions.
• Understand client business objectives and technology requirements.
• Ensure high levels of customer satisfaction and long-term client retention.
• Identify opportunities to expand M2S services, including: IT Managed Services, Enterprise Integration, Celigo Implementation, IT Offshoring, Business Process Outsourcing (BPO), Cloud Services, Digital Transformation Projects, Application Support Services.
• Prepare proposals, solution presentations, and commercial quotations while working closely with technical and delivery teams.
• Coordinate with Australian and offshore delivery teams.
• Monitor project progress and client satisfaction.
• Manage risks, issues, and escalations.
• Ensure delivery against agreed Service Level Agreements (SLAs).
• Support the transition of projects into ongoing managed services.
• Manage contract renewals and account growth.
• Track account performance against revenue and profitability targets.
• Identify upsell and cross-sell opportunities.
• Support contract negotiations and commercial discussions.

IT Account Manager

Software Engineer

• Develop, enhance, and maintain Oracle Retail applications.
• Design, develop, and optimise Oracle PL/SQL packages, procedures, functions, and triggers.
• Perform application support, defect analysis, troubleshooting, and issue resolution.
• Develop and maintain UNIX shell scripts for automation and batch processing.
• Analyse business and technical requirements and translate them into effective technical solutions.
• Support batch jobs, interfaces, and data integrations.
• Perform code reviews and ensure adherence to development standards and best practices.
• Work closely with business analysts, functional consultants, and project managers.
• Participate in unit testing, system integration testing (SIT), and user acceptance testing (UAT).

IT Account Manager

Oracle Retail Developer, PL/SQL, UNIX