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Business Development Rep

• Identify and generate new business opportunities within the AEC sector
• Build and manage a strong sales pipeline, from lead generation to deal closure
• Develop relationships with architects, engineers, contractors, and consultants
• Achieve and exceed revenue and sales targets
• Deliver product demonstrations for AutoCAD, Revit, and Bluebeam solutions
• Understand client requirements and recommend suitable workflows/solutions
• Explain basic technical features, integrations, and use cases to clients
• Support clients during trial phases and proof-of-concept discussions
• Act as a trusted advisor to clients by understanding their business and technical needs
• Manage client communication throughout the sales cycle
• Collaborate with internal technical teams for advanced queries or custom solutions
• Stay updated on AEC industry trends, BIM practices, and digital construction tools
• Provide insights on competitor offerings and customer demands
• Work closely with marketing and recruitment teams to align on growth strategies
• Maintain accurate records in CRM systems and provide regular sales reports

AEC Software Business Development Manager

Administration

• Monitor and ensure all tickets are managed within defined SLA timelines
• Track ticket progress and escalate risks to SLA breaches
• Ensure technicians update and close tickets accurately and on time
• Review technician timesheets to ensure timely and accurate submission
• Monitor time spent per ticket and flag inefficiencies or deviations
• Allocate onsite visits based on priority, location, and resource availability
• Coordinate with technicians to optimise workload and response times
• Collect feedback and reviews from clients after ticket closure
• Maintain strong communication with Australian clients
• Prepare daily, weekly, and monthly service desk reports
• Track KPIs such as SLA adherence, resolution time, and ticket backlog
• Maintain accurate documentation and audit-ready records

Service Desk Administrator

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• Identify, prospect, and onboard new clients in the USA requiring staffing and recruitment services (IT and non-IT domains).
• Build and maintain strong client relationships through consistent communication, account management, and strategic planning.
• Understand client hiring needs, workforce structures, and business challenges to propose tailored recruitment solutions.
• Collaborate with the recruitment delivery team to ensure timely and high-quality fulfillment of client requirements.
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AEC Software Business Development Manager

Service Desk Administrator

AEC Software Business Development Manager

IT Recruiter

BDM – IT and Non-IT Recruitment