Helpdesk Engineer, Level 3 – MSP

Outsourced Staff

Senior Level 3 Engineer managing complex client escalations and leading technical project delivery for an elite IT solutions team

Posted 6/12/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureFirewallsSwitching

About the role

Key responsibilities & impact

Serve as the senior escalation point for all L1 and L2 engineers
Design, deploy, and administer on-premises and hybrid server environments — Windows Server 2016 through 2025, HyperV.
Lead Microsoft 365 migrations end-to-end — mail, data, identity, and licensing — from scoping through cutover
Migrate file servers to SharePoint and OneDrive, including permissions structure design and configuration
Design and deploy Microsoft Azure environments — Entra ID, Intune, Defender
Configure and troubleshoot complex switching environments — VLANs, inter-VLAN routing, trunk and access ports
Build and manage Fortinet and Unifi firewall policies, VPN tunnels, NAT rules, and security profiles from scratch
Own patch management and vulnerability review — assess weekly updates, lead emergency change processes through CAB when needed
Maintain and enforce security standards — firewall rule audits, VLAN segmentation, endpoint security, backup systems
Communicate directly with Australian clients in clear, professional English — own technical updates and expectation management throughout project delivery
Maintain thorough documentation in the team knowledge base — if you fix it, you document it

Requirements

What you’ll need

Minimum 3 years of MSP experience is non-negotiable. Internal IT or helpdesk-only backgrounds will not be considered. You must be able to demonstrate hands-on expertise across all of the following:
- Minimum 3 years of experience in an MSP environment (non-negotiable)
- Windows Server 2016–2025 — build, manage, and troubleshoot in multi-client environments
- HyperV administration — VM management, storage, and physical host maintenance
- Active Directory and Entra ID — on-prem setup, migrations, FSMO roles, group policy
- Microsoft Azure — independent design and administration, not just guided setup
- Microsoft 365 administration— full tenant migrations, Exchange Online, hybrid configuration, and PowerShell administration
- SharePoint and OneDrive — file server migrations, permissions design, and governance
- VLAN design and switching — topology design, inter-VLAN routing, trunk and access port configuration
- Fortinet or Watchguard firewalls — VPN tunnels, security policies, NAT, and firewall rules built from scratch
- Patch and vulnerability management — CVE assessment, KB update review, and emergency change processes in a live MSP environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Outsourced Staff Website LinkedIn All Job Openings 51 - 200 employees 🤝 B2B ☁️ SaaS 👥 HR Tech B2B
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HR Tech Outsourced Staff is a company that specializes in providing high-caliber remote teams for various roles including software development, IT support, digital marketing, and customer service. With over 25 years of experience, they focus on matching businesses with exceptional talent to aid in their growth, ensuring candidates are thoroughly screened for skills and cultural fit. The company offers a wide range of outsourced solutions, including virtual assistance, software development, and customer support, promoting efficiency and productivity for their clients. Helpdesk Engineer, Level 3 – MSP Job not on LinkedIn 🔥 41 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the senior escalation point for all L1 and L2 engineers
Design, deploy, and administer on-premises and hybrid server environments — Windows Server 2016 through 2025, HyperV.
Lead Microsoft 365 migrations end-to-end — mail, data, identity, and licensing — from scoping through cutover
Migrate file servers to SharePoint and OneDrive, including permissions structure design and configuration
Design and deploy Microsoft Azure environments — Entra ID, Intune, Defender
Configure and troubleshoot complex switching environments — VLANs, inter-VLAN routing, trunk and access ports
Build and manage Fortinet and Unifi firewall policies, VPN tunnels, NAT rules, and security profiles from scratch
Own patch management and vulnerability review — assess weekly updates, lead emergency change processes through CAB when needed
Maintain and enforce security standards — firewall rule audits, VLAN segmentation, endpoint security, backup systems
Communicate directly with Australian clients in clear, professional English — own technical updates and expectation management throughout project delivery
Maintain thorough documentation in the team knowledge base — if you fix it, you document it 🎯 Requirements
Minimum 3 years of MSP experience is non-negotiable. Internal IT or helpdesk-only backgrounds will not be considered. You must be able to demonstrate hands-on expertise across all of the following:
- Minimum 3 years of experience in an MSP environment (non-negotiable)
- Windows Server 2016–2025 — build, manage, and troubleshoot in multi-client environments
- HyperV administration — VM management, storage, and physical host maintenance
- Active Directory and Entra ID — on-prem setup, migrations, FSMO roles, group policy
- Microsoft Azure — independent design and administration, not just guided setup
- Microsoft 365 administration— full tenant migrations, Exchange Online, hybrid configuration, and PowerShell administration
- SharePoint and OneDrive — file server migrations, permissions design, and governance
- VLAN design and switching — topology design, inter-VLAN routing, trunk and access port configuration
- Fortinet or Watchguard firewalls — VPN tunnels, security policies, NAT, and firewall rules built from scratch
- Patch and vulnerability management — CVE assessment, KB update review, and emergency change processes in a live MSP environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Support IT Engineer 🔥 9 hours ago My IT Crew 51 - 200 🔒 Cybersecurity 🤝 B2B Website LinkedIn All Job Openings Support Escalation Engineer at My IT Crew ensuring clients' technology runs flawlessly. Troubleshooting and managing client communications with a focus on exceptional service in a remote environment. 🇵🇭 Philippines – Remote 💵 $10 - $12 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Senior IT Engineer – MSP 🕒 Yesterday RemotePro.ph 51 - 200 Website LinkedIn All Job Openings Senior IT Engineer in a fast-moving MSP providing Tier 3 support. Focused on automation, mentoring, and improving client environments while working remotely from the Philippines. 🇵🇭 Philippines – Remote ⏰ Full Time 🟠 Senior 💻 IT Support AP Audit Specialist 🕒 2 days ago Delegate CX 11 - 50 🤝 B2B 🎯 Recruiter 🏢 Enterprise Website LinkedIn All Job Openings AP Audit Specialist handling invoices and vendor inquiries for a US-based BPO in the Philippines. Focusing on contract accuracy and financial risk escalation. 🇵🇭 Philippines – Remote 💵 ₱27k - ₱35k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support IT Specialist 🕒 6 days ago Skyrocket Studios PH, Inc. 51 - 200 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings IT Specialist responsible for safeguarding IT infrastructure and optimizing internal client satisfaction at Skyrocket Studios. Overseeing networks, hardware, software, and enhancing cybersecurity and disaster recovery planning. 🇵🇭 Philippines – Remote 💵 ₱32k - ₱40k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support IT Administrator 🕒 6 days ago MSPbots.ai 51 - 200 🤖 Artificial Intelligence ☁️ SaaS ⚡ Productivity Website LinkedIn All Job Openings IT Administrator optimizing cloud and on-premises environments using AI tools at MSPbots. Collaborating across teams to improve IT operations and increase efficiency. 🇵🇭 Philippines – Remote 💰 Seed Round on 2023-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Windows Server 2016Windows Server 2019Windows Server 2022Windows Server 2025HyperVMicrosoft 365Microsoft AzureActive DirectorySharePointOneDrive

Soft Skills

communicationexpectation managementdocumentation