Outsourced Staff

Ecommerce

• **Shopify Product Management:** Upload, edit, and maintain product listings, descriptions, images, tags, collections, and redirects.
• **Image Cropping & Optimisation:** Prepare, resize, and compress product images for consistency and fast site performance.
• **Data Entry & Accuracy:** Ensure all product details, SKUs, pricing, and inventory levels are entered accurately.
• **Basic HTML & CSS Knowledge:** Adjust product formatting, layout, or styling within Shopify themes when required.
• **Content Updates:** Manage homepage banners, promotional content, and basic page updates through the Shopify admin.
• **Order & Inventory Support:** Assist with order updates, refunds, and stock adjustments as needed.
• **Reporting:** Generate and maintain basic sales, product, or inventory reports as directed.
• **Communication:** Maintain clear and professional communication with internal teams and suppliers.
• **Autonomous Work Ethic:** Work independently while proactively updating managers on progress and issues.
• **Customer Support Potential:** Provide support with customer service or other administrative tasks when required.
• **Platform Familiarity:** Utilise Shopify apps, integrations, and the admin panel effectively to enhance workflow.

Shopify Admin Assistant

Bookkeeper

• Maintain accurate financial records, including accounts payable and receivable.
• Process invoices, purchase orders, and staff reimbursements.
• Reconcile bank statements, credit card accounts, and supplier statements.
• Manage payroll processing, superannuation, and employee entitlements.
• Assist with month-end and year-end financial reporting.
• Liaise with accountants and auditors when required.
• Monitor cash flow and provide regular financial reports to management.
• Track project costs, budgets, and variations to ensure profitability.
• Assist with forecasting and financial planning.
• Ensure compliance with ATO and other regulatory obligations.
• Maintain digital filing systems for financial and project records.
• Draft and manage contracts, purchase orders, and other business documents.
• Coordinate insurance, licensing, and company registrations.
• Support project managers with administrative tasks related to job costing and supplier management.
• Use accounting software (e.g., Xero) efficiently.
• Learn and adapt quickly to in-house systems such as Nexvia.
• Improve and streamline financial processes for accuracy and efficiency.
• Ensure data integrity and confidentiality across all financial and company records.
• Collaborate with directors, project managers, and site teams to provide timely financial updates.
• Support the wider team with financial and administrative queries.

Designer

• Acquire, maintain and utilise up to date knowledge of the company’s products from raw material to selling price
• Acquire, maintain and utilise up to date knowledge of all relevant Australian Standards (e.g. AS/NZS1891, AS/NZS1657, AS/NZS5532, AS/NZS4488)
• Liaise effectively with colleagues, management, clients and sub-contractors to discuss and resolve project issues
• Prepare quote estimates based on preliminary drawings
• Prepare height safety design layouts compliant to Australian Standards, Building Codes and other legislation
• Perform quantity take-offs from drawings and prepare preliminary project estimates
• Review and analyse tender specifications, drawings and special conditions
• Prepare accurate cost estimates and sales submissions, including tender estimate summary sheets
• Investigate and prepare alternative proposals and tender cost submissions as required
• Participate in post contract reviews and update estimate procedures and pricing structures
• Maintain complete and accurate records and adhere to company OH&S procedures
• Perform other duties consistent with the employee’s skill and competence

Estimator / Designer

Artificial Intelligence

• Design, write, and optimise prompts for conversational AI systems, including voice agents, chatbots, and multi-channel assistants.
• Translate business requirements into effective conversational flows and dialogue structures.
• Collaborate with developers, linguists, and QA testers to improve AI responses and reduce errors.
• Analyse transcripts and call/chat logs to identify improvement opportunities.
• Conduct A/B testing and fine-tuning of prompts to maximise accuracy, compliance, and user satisfaction.
• Document prompt libraries, version changes, and testing results for knowledge transfer.
• Ensure that prompts reflect brand voice, regulatory compliance, and cultural context (AU/PH/US/EU markets).
• Contribute to the design of AI Receptionists, Customer Service Agents, Sales Agents, and custom solutions across different industries.

Shopify Admin Assistant

Bookkeeper

Estimator / Designer

Prompt Engineer – Conversational AI