Outsourced Staff

Artificial Intelligence

• Design, write, and optimise prompts for conversational AI systems, including voice agents, chatbots, and multi-channel assistants.
• Translate business requirements into effective conversational flows and dialogue structures.
• Collaborate with developers, linguists, and QA testers to improve AI responses and reduce errors.
• Analyse transcripts and call/chat logs to identify improvement opportunities.
• Conduct A/B testing and fine-tuning of prompts to maximise accuracy, compliance, and user satisfaction.
• Document prompt libraries, version changes, and testing results for knowledge transfer.
• Ensure that prompts reflect brand voice, regulatory compliance, and cultural context (AU/PH/US/EU markets).
• Contribute to the design of AI Receptionists, Customer Service Agents, Sales Agents, and custom solutions across different industries.

Prompt Engineer – Conversational AI