Outsourced Staff

Video Editor

• Edit engaging short-form vertical videos for TikTok, Instagram Reels, Facebook Reels, and YouTube Shorts.
• Edit long-form YouTube videos and video podcasts with high-quality audio and video standards.
• Create engaging edits using storytelling, pacing, motion graphics, text animations, and visual effects.
• Follow creative briefs while maintaining each client's brand style and messaging.
• Organise project files, manage revisions, and consistently meet deadlines.
• Collaborate with the creative team to refine content and ensure high-quality deliverables.

Bookkeeper

• Own day-to-day bookkeeping, including invoicing, accounts payable, accounts receivable, and bank reconciliation across both entities.
• Support procurement and general administration for the MSP.
• Investigate and resolve billing discrepancies and credit requests.
• Manage the ordering of hardware and software with distributors and vendors, and track delivery.
• Process payment for hardware and software purchases.
• Match supplier invoices to orders and client jobs for accurate cost recovery.
• Assist with software licensing renewals: track upcoming expiries, flag renewals, and process as required.
• Maintain accurate customer, supplier, contract, and pricing records.
• Keep documentation and workflows current.
• Provide general administrative support and assist with ad-hoc tasks while maintaining accuracy, confidentiality, and professionalism.

Bookkeeper, Admin Support

Customer Support

• Ticket creation and scheduling
• Receive AI-generated emails and text confirmations, create jobs in the CRM, and allocate them to workers.
• Post jobs on the internal job board and assign based on availability and shift load.
• Handle reschedules, cancellations, and urgent two-hour service requests.
• Client communication (non-voice initially)
• Send confirmation emails and text messages.
• Send referral forms and service agreements.
• Monitor CRM for signatures and follow up where needed.
• Future voice escalation
• Act as the first human escalation point for calls (AI) cannot resolve after hours and on weekends.
• Manage simple customer service chats or calls such as “I can’t find my support worker” or cancellations.
• Contractor onboarding admin
• Review and validate contractor documents. Cross-check 10+ verification items for each new contractor.
• Maintain accuracy and compliance within the CRM.
• Backup administrative tasks
• General admin tasks when ticket volume is low.
• Participate in weekly team meetings and internal training.

NDIS Scheduling, Customer Support Officer

Appointment Setter

• Call leads daily using Close.io dialer (or similar calling software)
• Engage prospects in a polite, friendly, respectful, and welcoming manner.
• Clearly introduce MacroActive and guide conversations naturally and confidently.
• Identify prospects who are open to discussing their business goals and online growth opportunities.
• Use Gong (or similar call-recording software) for call recording, coaching, and performance tracking.
• Secure 45-minute appointments for the sales team.
• Match each prospect with an available Sales Team calendar slot.
• Confirm appointments and ensure prospects know who they’ll be speaking with and why.
• Send reminders and follow-up messages on the day of the call.
• Follow up with engaged but unbooked prospects. Conduct outbound calls to re-engage warm leads from the 40,000-contact database and secure appointments.
• Maintain accurate daily records and call disposition tracking.

Senior Appointment Setter – Outbound Caller

Human Resources

• Coordinate end-to-end onboarding and offboarding processes.
• Prepare and distribute employment contracts, policies, handbooks, and onboarding documentation.
• Set up employee profiles across HR, payroll, and operational systems.
• Ensure all onboarding requirements are completed prior to employee commencement.
• Manage employee exits, system deactivations, and record retention processes.
• Collect, verify, and maintain employee compliance documentation.
• Monitor compliance expiry dates and proactively follow up on renewals.
• Maintain compliance trackers and ensure records remain current.
• Escalate outstanding compliance issues when required.
• Maintain employee records across HRIS, payroll, and document management systems.
• Update employee details including pay rates, employment status, leave entitlements, and contractual changes.
• Ensure data accuracy across all systems and platforms.
• Generate reports and maintain HR administration records.
• Support payroll onboarding and employee setup processes.
• Coordinate employment contract amendments and employment status changes.
• Assist with leave, entitlement, and employment record administration.
• Liaise with payroll and finance teams to ensure accurate employee information.
• Maintain digital employee files and HR documentation.
• Upload and organise contracts, certifications, policies, and employment records.
• Ensure documentation is stored securely and complies with company requirements.
• Respond to employee queries relating to onboarding, compliance, and HR administration.
• Coordinate training assignments and monitor completion requirements.
• Support managers with HR administration and employee record requests.
• Follow up proactively on outstanding documentation and approvals.

HR Administrator

IT Support

• Serve as the senior escalation point for all L1 and L2 engineers
• Design, deploy, and administer on-premises and hybrid server environments — Windows Server 2016 through 2025, HyperV.
• Lead Microsoft 365 migrations end-to-end — mail, data, identity, and licensing — from scoping through cutover
• Migrate file servers to SharePoint and OneDrive, including permissions structure design and configuration
• Design and deploy Microsoft Azure environments — Entra ID, Intune, Defender
• Configure and troubleshoot complex switching environments — VLANs, inter-VLAN routing, trunk and access ports
• Build and manage Fortinet and Unifi firewall policies, VPN tunnels, NAT rules, and security profiles from scratch
• Own patch management and vulnerability review — assess weekly updates, lead emergency change processes through CAB when needed
• Maintain and enforce security standards — firewall rule audits, VLAN segmentation, endpoint security, backup systems
• Communicate directly with Australian clients in clear, professional English — own technical updates and expectation management throughout project delivery
• Maintain thorough documentation in the team knowledge base — if you fix it, you document it

Helpdesk Engineer, Level 3 – MSP

Content Marketing Manager

• Write, edit, and publish long-form, SEO-optimised blog posts and on-site guides
• Write, edit, and optimise landing pages for conversion and search performance
• Create and publish engaging content across social platforms, including Facebook, Instagram, and LinkedIn
• Tailor tone, language, and messaging to suit each client's target audience
• Select and source compelling images and videos to support written content
• Collaborate with internal teams on advertising and campaign content
• Engage with comments and messages across social media pages accurately and promptly
• Meet with clients to understand their brand voice and audience goals, then translate those insights into content that delivers results
• Apply and continue developing your understanding of SEO and AI fundamentals, plus technical basics

AIO Content Specialist

SEO Marketing

• Write, edit and publish long-form SEO-optimised posts
• Write, edit and optimise Landing pages
• Write, edit and publish engaging posts for various social networks, including Facebook, Twitter, and Instagram
• Network with clients and industry professionals