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NDIS Scheduling, Customer Support Officer
Outsourced StaffNDIS Scheduling & Customer Support Coordinator managing scheduling requests and client communications in a fast-paced environment. Requires strong admin skills and accurate data entry with empathetic communication.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and scheduling capabilities, with a focus on accurate data entry and CRM navigation. Proficient in written and spoken English for effective client communication and escalation management.
Highest-signal resume keywords
Admin ExperienceScheduling ExperienceCRM NavigationData Entry AccuracyClient Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticket CreationJob SchedulingData EntryDocument ValidationProcess Following
Soft Skills
Attention to DetailCommunication SkillsAdaptability
Tools & Technologies
CRM Software
Industry Keywords
Client CommunicationContractor OnboardingService AgreementsEscalation Management
About the role
Key responsibilities & impact- Ticket creation and scheduling
- Receive AI-generated emails and text confirmations, create jobs in the CRM, and allocate them to workers.
- Post jobs on the internal job board and assign based on availability and shift load.
- Handle reschedules, cancellations, and urgent two-hour service requests.
- Client communication (non-voice initially)
- Send confirmation emails and text messages.
- Send referral forms and service agreements.
- Monitor CRM for signatures and follow up where needed.
- Future voice escalation
- Act as the first human escalation point for calls (AI) cannot resolve after hours and on weekends.
- Manage simple customer service chats or calls such as “I can’t find my support worker” or cancellations.
- Contractor onboarding admin
- Review and validate contractor documents. Cross-check 10+ verification items for each new contractor.
- Maintain accuracy and compliance within the CRM.
- Backup administrative tasks
- General admin tasks when ticket volume is low.
- Participate in weekly team meetings and internal training.
Requirements
What you’ll need- Strong admin and scheduling experience.
- Fast, accurate data entry and CRM navigation.
- Excellent written English for email and text communication.
- Good spoken English for future phone escalation work.
- Ability to follow detailed processes, check documents, and maintain accuracy.
- Comfortable working with new systems and workflows.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Outsourced Staff Website LinkedIn All Job Openings 51 - 200 employees 🤝 B2B ☁️ SaaS 👥 HR Tech B2B
- SaaS
- HR Tech Outsourced Staff is a company that specializes in providing high-caliber remote teams for various roles including software development, IT support, digital marketing, and customer service. With over 25 years of experience, they focus on matching businesses with exceptional talent to aid in their growth, ensuring candidates are thoroughly screened for skills and cultural fit. The company offers a wide range of outsourced solutions, including virtual assistance, software development, and customer support, promoting efficiency and productivity for their clients. NDIS Scheduling, Customer Support Officer Job not on LinkedIn 🔥 3 hours ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Ticket creation and scheduling
- Receive AI-generated emails and text confirmations, create jobs in the CRM, and allocate them to workers.
- Post jobs on the internal job board and assign based on availability and shift load.
- Handle reschedules, cancellations, and urgent two-hour service requests.
- Client communication (non-voice initially)
- Send confirmation emails and text messages.
- Send referral forms and service agreements.
- Monitor CRM for signatures and follow up where needed.
- Future voice escalation
- Act as the first human escalation point for calls (AI) cannot resolve after hours and on weekends.
- Manage simple customer service chats or calls such as “I can’t find my support worker” or cancellations.
- Contractor onboarding admin
- Review and validate contractor documents. Cross-check 10+ verification items for each new contractor.
- Maintain accuracy and compliance within the CRM.
- Backup administrative tasks
- General admin tasks when ticket volume is low.
- Participate in weekly team meetings and internal training. 🎯 Requirements
- Strong admin and scheduling experience.
- Fast, accurate data entry and CRM navigation.
- Excellent written English for email and text communication.
- Good spoken English for future phone escalation work.
- Ability to follow detailed processes, check documents, and maintain accuracy.
- Comfortable working with new systems and workflows. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Sales Support Manager – Customer Success 🕒 2 days ago CommandLink 201 - 500 📡 Telecommunications ☁️ SaaS 🔐 Security Website LinkedIn All Job Openings Sales Support Manager role focusing on supporting Customer Success Managers with complex renewals and expansions for a SaaS platform. Position designed for detail-oriented individuals with advanced Excel skills and B2B experience. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Representative – Phone, Chat 🕒 2 days ago Smart Apartment Data 11 - 50 🏠 Real Estate ☁️ SaaS Website LinkedIn All Job Openings Customer Support Representative assisting customers over phone and live chat. Communicating in English and guiding through the platform. 🇵🇭 Philippines – Remote 💵 ₱40k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required Customer Service Manager 🕒 4 days ago Parcelhero 51 - 200 🚗 Transport Website LinkedIn All Job Openings Customer Service Manager managing a remote team to improve service quality and customer experience. Collaborating across departments and ensuring customer feedback drives improvements. 🇵🇭 Philippines – Remote 💵 ₱1.6M - ₱2M / year 💰 Private Equity Round on 2021-11 ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support Project Support Specialist 🕒 5 days ago Inizio 10,000+ employees 🧬 Biotechnology ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Project Support Specialist at Inizio Medical supporting healthcare communications projects across global teams. Ensuring accuracy and smooth processes from setup to completion. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Product Support Specialist 🕒 5 days ago Ylopo 11 - 50 🏠 Real Estate Website LinkedIn All Job Openings Product Support Specialist at Ylopo provides technical assistance to clients and resolves support cases. Collaborates with global teams to maintain customer satisfaction. 🇵🇭 Philippines – Remote 💵 ₱40k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs