IT Supporter – Service Desk

DSV - Global Transport and Logistics

IT Supporter providing customer support for IT issues through phone, email, and chat. Responsible for user requests and troubleshooting as the point of contact for clients.

Posted 7/9/2026full-timeParanaque • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support customers via phone, email and IM Chat.
Process User Admin related requests and troubleshoot technical concerns.
Acts as the first point of contact for IT clients in the organization.
Communicates with Service Desk Customers via email, chat and phone.
Maintains and manages the documentation of cases reported by Clients to the Service Desk.
Acts a key role in the Incident Management process as first line of contact.
Follows standards set out in the KCS methodology on a daily basis.
Possesses basic ability to use Service Now, Microsoft Office, Exchange, Active Directory, and KCS methodology.

Requirements

What you’ll need

Graduate of any Bachelor’s degree or with at least 2-yr relevant working experience.
Customer-oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.
Acts with urgency and responds well under pressure.
Ability to communicate complex technical context in customer friendly terms.
Excellent attendance and punctuality, and capable of being self-managed.
Team player, able to work closely with a few individuals.
Excellent English speaking, reading and written skills.
Analytical troubleshooting skills.
Computer Skills Microsoft Office power user.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical TroubleshootingIncident ManagementUser AdministrationDocumentation ManagementAnalytical Skills

Soft Skills

Customer-OrientedEnthusiasticCourteousAssertiveTeam Player