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DSV - Global Transport and Logistics

Assistant IT Supporter – Service Desk

DSV - Global Transport and Logistics

Assistant IT Supporter providing support via phone, email and IM Chat at DSV. Processing User Admin requests and troubleshooting technical concerns with analytical techniques.

Posted 7/22/2026full-timeParanaque • 🇵🇭 PhilippinesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate complex technical information in a user-friendly manner. Proficient in analytical troubleshooting and documentation management to effectively resolve client issues.

Highest-signal resume keywords
Customer ServiceAnalytical TroubleshootingMicrosoft Office ProficiencyEffective CommunicationBPO Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Customer-OrientedEnthusiasticCourteousAssertiveMotivated
Industry Keywords
User AdministrationTechnical SupportDocumentation ManagementFirst Line TroubleshootingClient Engagement

About the role

Key responsibilities & impact
  • Support customers via phone, email and IM Chat
  • Processing User Admin related requests
  • First line troubleshooting and analysis for technical concerns
  • Acts as the first point of contact for IT clients
  • Applies effective analytical techniques and tools to solve issues
  • Maintains and manages documentation of cases reported by Clients

Requirements

What you’ll need
  • Graduate of any Bachelor’s degree or 2yrs course
  • Career shifters with at least 6months BPO exp, must but not required
  • Customer-oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution
  • Acts with urgency and responds well under pressure
  • Ability to communicate complex technical context in customer friendly terms
  • Excellent English speaking, reading and written skills.
  • Analytical trouble shooting skills
  • Computer Skills Microsoft Office power user
  • Excellent English reading, writing and speaking skills.
  • Work Experience None or 6months BPO exp non-technical/technical

Benefits

Comp & perks
  • Excellent attendance and punctuality
  • Customer-oriented
  • Professional development opportunities