Helpdesk Specialist – Product Support Focus

Smart Apartment Data

Helpdesk Specialist providing software support to customers remotely. Focusing on troubleshooting and educating users about platform features and workflows.

Posted 6/23/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱35,000 - ₱40,000 per monthWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingtroubleshootingownership mindsetaccountabilitycommunicationcustomer supportsoftware learning aptitude

Tools & Technologies

SaaSplatform featuresworkflows

Industry Keywords

customer-facing supportproduct supporttechnical supportcustomer successsoftware onboardingtraining

About the role

Key responsibilities & impact

Support customers via phone, chat, and email
Troubleshoot platform issues and identify root causes
Guide users through platform features and workflows
Research unfamiliar questions and find answers independently
Document solutions and contribute to internal knowledge resources

Requirements

What you’ll need

2+ years of customer-facing support experience
Excellent written and verbal English
Strong problem-solving and troubleshooting skills
Ability to learn new software quickly
Ownership mindset and accountability
Comfortable explaining software and workflows to customers
**Preferred Backgrounds **
SaaS Support
Product Support
Technical Support
Customer Success
Software Onboarding or Training
*Candidates with traditional customer support backgrounds are welcome to apply if they have strong software-learning aptitude.*

Benefits

Comp & perks

100% remote / home-based work
Monthly salary: PHP 35,000 – 40,000
Collaborative and supportive team