Smart Apartment Data

Backend Engineer

• Build and maintain backend applications using C# and .NET
• Design and develop scalable REST APIs
• Optimize SQL Server databases and application performance
• Troubleshoot production issues and deliver reliable solutions
• Use AI development tools (e.g., Cursor, Claude Code, GitHub Copilot, ChatGPT) to accelerate development while maintaining high code quality
• Collaborate with engineers to deliver clean, scalable, and maintainable software

Backend C# Developer – .NET, AI-Assisted Development

Customer Support

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Customer Support Representative – Phone, Chat

Call Center Representative

• Collect data on property key data points
• Record results into our internal data collection system
• Conduct efficient and accurate online research using various tools available
• Understand importance of key industry data points being gathered
• Confirm and update information in our data collection system
• Follow strict guidelines for obtaining consistent unbiased data
• Meet stringent quality assessments standards and work monitoring requirements
• Cooperate with co-workers and management while working toward department goal
• Maintain center standards for performance and productivity
• Follow all center policies and procedures as outlined in the call center policy addendum

Call Center Agent, Outbound Market Research

Operations

• Support US-based clients through onboarding, platform adoption, and locator support.
• Learn the business by performing the day-to-day operational work yourself.
• Identify trends in client questions, support activity, and platform usage.
• Investigate issues and recommend practical improvements.
• Improve SOPs, onboarding materials, and internal documentation.
• Share operational insights and product feedback with management and engineering.
• Coordinate with internal teams to resolve client issues.

Client Operations Specialist

IT Support

• Support customers via phone, chat, and email
• Troubleshoot platform issues and identify root causes
• Guide users through platform features and workflows
• Research unfamiliar questions and find answers independently
• Document solutions and contribute to internal knowledge resources

Backend C# Developer – .NET, AI-Assisted Development

Customer Support Representative – Phone, Chat

Call Center Agent, Outbound Market Research

Client Operations Specialist

Helpdesk Specialist – Product Support Focus