Call Center Agent, Outbound Market Research

Smart Apartment Data

Engaging in outbound market research through telephone interviews while recording results in a data collection system. Working remotely as a Virtual Call Center Agent in the multifamily industry.

Posted 7/3/2026full-timeRemote • 🇵🇭 PhilippinesJunior💰 ₱21,000 per monthWebsite

About the role

Key responsibilities & impact

Collect data on property key data points
Record results into our internal data collection system
Conduct efficient and accurate online research using various tools available
Understand importance of key industry data points being gathered
Confirm and update information in our data collection system
Follow strict guidelines for obtaining consistent unbiased data
Meet stringent quality assessments standards and work monitoring requirements
Cooperate with co-workers and management while working toward department goal
Maintain center standards for performance and productivity
Follow all center policies and procedures as outlined in the call center policy addendum

Requirements

What you’ll need

Must have own PC (desktop or laptop), noise-cancelling headset, and stable internet connection with backup (prepaid wireless modem acceptable)
At least 6 months of call center experience, preferably in outbound calling, market research, or similar roles
Strong English communication skills (conversational to fluent), with good reading comprehension
Basic computer proficiency, including data entry and typing skills
Must be comfortable working graveyard shifts and in a permanent work-from-home setup
Quiet, distraction-free workspace and ability to remain on calls for extended periods

Benefits

Comp & perks

PHP 21,000 monthly salary
Fully remote setup
Structured training and growth within operations

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data CollectionData EntryTyping SkillsBasic Computer Proficiency

Soft Skills

Attention to DetailCooperation with Co-WorkersAbility to Follow Guidelines