Client Operations Specialist

Smart Apartment Data

Client Operations Specialist managing onboarding and operational insights for US-based clients. Performing hands-on operational tasks and identifying trends in client support activities.

Posted 6/29/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱40,000 - ₱45,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational support capabilities, with a focus on onboarding, process improvement, and client issue resolution. Proficient in root-cause analysis and KPI/trend analysis to enhance client experience and operational efficiency.

Highest-signal resume keywords

Operations SupportClient Support ExperienceRoot-Cause AnalysisKPI/Trend AnalysisProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingSOP ImprovementOperational InsightsDocumentationQuality Assurance

Soft Skills

OrganizedAnalyticalProactiveStrong Written EnglishStrong Spoken English

Industry Keywords

Client AdoptionFrontline OperationsTrend IdentificationIssue InvestigationInternal Coordination

About the role

Key responsibilities & impact

Support US-based clients through onboarding, platform adoption, and locator support.
Learn the business by performing the day-to-day operational work yourself.
Identify trends in client questions, support activity, and platform usage.
Investigate issues and recommend practical improvements.
Improve SOPs, onboarding materials, and internal documentation.
Share operational insights and product feedback with management and engineering.
Coordinate with internal teams to resolve client issues.

Requirements

What you’ll need

Operations or client support background with hands-on experience.
Progression into a Team Lead, Supervisor, QA, or similar operations role is strongly preferred.
Comfortable starting with frontline operational work to learn the business.
Experience with root-cause analysis, KPI/trend analysis, QA, or process improvement.
Strong written and spoken English.
Organized, analytical, and proactive.
Based in the Philippines; available to work US Central Time hours

Benefits

Comp & perks

100% remote / home-based work
Monthly salary: PHP 40,000 – 45,000
Supportive team
Opportunity to grow into a broader operations and process improvement role.