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IT Operations Specialist
AngkasIT Operations Specialist maintaining and supporting IT infrastructure for a leading ride-hailing platform in the Philippines. Collaborating with various teams to ensure secure and efficient operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Operations, including system administration, network management, and security protocols. Proficient in managing identity and access management, collaboration tools, and automating operational workflows to enhance productivity.
Highest-signal resume keywords
IT Operations ManagementIdentity And Access Management (IAM)Network ManagementCollaboration Tools AdministrationSecurity Protocols Enforcement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System AdministrationNetwork ManagementEndpoint SecurityDisaster Recovery TestingAutomation Of WorkflowsAV Systems DeploymentCCTV/IP Camera ManagementHelpdesk PlatformsRisk AssessmentMobile Device Management (MDM)
Soft Skills
Strong Communication SkillsCustomer Service SkillsCollaborative Problem-Solving
Tools & Technologies
JIRAClickUpCollaboration PlatformsProject Management Systems
Industry Keywords
Enterprise NetworkingOffice InfrastructureIT PoliciesSecurity ProtocolsVendor Coordination
Tech Stack
Tools & technologiesFirewallsMacOS
About the role
Key responsibilities & impact- Assist in the execution of the IT Operations roadmap for office infrastructure, hardware rollouts, and business continuity.
- Enforce IT policies, standards, and security protocols across the organization.
- Identify bottlenecks in daily IT workflows and suggest practical solutions for improvement.
- Deploy, configure, and maintain AV systems, Meeting Rooms, CCTV/IP cameras, and physical security tools.
- Collaborate with workplace teams to support office expansions, space planning, and the digital employee experience.
- Coordinate with vendors for routine equipment procurement, maintenance, and support.
- Maintain and monitor office networks (firewalls, switches, Wi-Fi), ensuring reliable connectivity and endpoint security.
- Execute routine system backups and participate in disaster recovery testing.
- Assist in conducting risk assessments and resolving identified security vulnerabilities.
- Provide timely troubleshooting and tier-2 support for internal stakeholders across the organization.
- Assist in communicating IT changes, system updates, and security awareness campaigns to staff.
- Collaborate cross-functionally to ensure teams adopt IT best practices and use provided tools effectively.
- Help implement and maintain automations for HR, Finance, and Operations processes to increase productivity.
- Administer and support internal tools, collaboration platforms, and operational workflow systems.
- Serve as a reliable IT liaison for engineering, QA, and DevOps teams.
- Manage user access, permissions, software provisioning, and specialized environments required by technical staff.
- Assist in systems integration like SSO and Zero Trust.
- Setup policies for mobile devices.
- Update device police in response to Common Vulnerabilities and Exposures.
- Ensure that all IT Assets that can be managed by the current MDM are configured.
Requirements
What you’ll need- 2–4 years of hands-on experience in IT operations, system administration, or corporate IT support.
- Experience supporting diverse enterprise environments, including macOS, Windows, and office infrastructure.
- Proficiency in managing identity and access management (IAM), helpdesk platforms, and employee onboarding/offboarding workflows.
- Hands-on experience administering collaboration tools, project management systems, and security platforms (e.g., JIRA, ClickUp or similar).
- Foundational understanding of enterprise networking (VLANs, failover, basic routing) and endpoint security.
- Experience coordinating with external IT vendors and managing hardware inventory and tracking.
- Strong communication and customer service skills, with a collaborative approach to problem-solving and cross-functional support.
- Familiarity with automating basic operational workflows or integrating SaaS applications using low-code tools.
- Experience with MDM is a plus.
- Experience with AI tools governance is a plus.
Benefits
Comp & perks- Work your way – Enjoy flexibility and the freedom to thrive in your role.
- Work-life balance – Build a career without sacrificing your personal life.
- Free perks – Fuel up with free meals and stay active with gym access.
- Grow fast – Unlock career advancement and promotion opportunities.
- Get rewarded – Earn a competitive salary with opportunities for pay increases.
- Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.
- Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.
- Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.