Angkas

Accounting Manager

• Accounts payable reporting is the ongoing process of tracking and recording all business expenditures by a company, big or small, to ensure accurate financial data.
• Reports cover cash expenses, mortgage or rent, utility payments, and the overall cost of doing business.
• Monitor related taxes such as VAT and Non-VAT transactions from different funds such as petty cash, revolving, reimbursements and liquidation.
• Checks excel sheets for precision and errors such as to what GL account, EWT and ATC rate used, particulars, amounts and even the accuracy of format in every column to ensure no error will be encountered upon pull out of data for other reports.
• Ensures completeness and accuracy assertions of invoices/receipts per supplier and customer to govern substantiation requirements in claiming allowable deductions for income tax and input vat credits for VAT returns as part of tax optimization planning techniques.
• Ensure documents are intact for soft copies and physical copies for filing and audit purposes in the future.
• Adhere to company policy and procedures.
• Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
• Participate in ongoing training and development programs.
• Accept other associated responsibilities and projects as the need arises.

Accounting Associate – AP

Customer Support

• - Lead, train, coach, mentor Customer Experience Associates, Subject Matter Experts and Team Lead, providing them with the guidance and support they need to excel.
• - Develop and implement customer service process improvements to streamline operations and enhance efficiency.
• - Monitor and evaluate team performance, providing constructive feedback and coaching to improve individual and team results.
• - Handle escalated customer issues and complaints, investigating and resolving them to achieve customer satisfaction.
• - Collaborating with other lines of business and cross functional departments to resolve customer issues and ensure a seamless customer experience.
• - Analyze Service Excellence data to identify trends and opportunities.
• - Identify and address training needs based on quality assurance findings

Accounting Associate – AP

Customer Service Team Lead