Retention and Loyalty Supervisor

Angkas

Retention and Loyalty Supervisor at a leading ride-hailing platform in the Philippines. Overseeing data analysts to drive retention campaigns and wellness initiatives for bikers.

Posted 7/24/2026full-timeMakati City • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing Operations Data Analysts, ensuring quality and accuracy in data reporting, and translating strategic priorities into actionable data projects. Proficient in data analysis and reporting tools, with a focus on driving data-informed decision-making and optimizing financial performance.

Highest-signal resume keywords

Team ManagementData AnalysisKPI AchievementFinancial ReportingStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisData ReportingFinancial ModelingChurn AnalysisSQLTableauGoogle SheetsExcelLookerBudget Utilization

Soft Skills

LeadershipCoachingCommunicationProblem-SolvingCross-Functional Coordination

Tools & Technologies

Business Intelligence PlatformsCRM PlatformsLoyalty SystemsOpen Loyalty

Industry Keywords

OperationsAnalyticsBusiness IntelligenceRide-HailingFintechMarketplace

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Lead, supervise, and develop Operations Data Analysts — setting clear performance expectations, conducting regular check-ins, and ensuring each team member is on track to meet their individual KPI targets
Own the overall quality, accuracy, and timeliness of all data reports and financial outputs produced by the team — serving as the final reviewer before insights and reports are escalated to the Retention & Loyalty Manager or senior stakeholders
Translate the Retention & Loyalty Manager's strategic priorities into clear analytical workstreams, data projects, and financial models — coordinating task allocation across Operations to ensure efficient execution,
Drive data-informed decision-making across the biker retention funnel by synthesizing insights from driver segmentation, churn analysis, incentive penetration tracking, CLTV/CAC modeling, and productivity reporting into cohesive strategic recommendations
Monitor incentive spend, budget utilization, and commission program economics in coordination — flagging variances, optimizing spend efficiency, and ensuring all financial records are audit-ready and compliant
Act as the primary point of escalation for Operation Data Analysts — resolving blockers, facilitating cross-functional coordination with Product, Finance, and the Data team, and representing the analytics cluster in team planning and review sessions
Support the Retention & Loyalty Manager in team planning, KPI scorecard reviews, and senior stakeholder presentations preparing data packages, performance summaries, and strategic decks that clearly connect team outputs to national CB and biker livelihood outcomes
Accept other associated responsibilities and projects as the need arises

Requirements

What you’ll need

Bachelor's degree in Business Administration, Data Analytics, Statistics, Finance, Economics, or a related field
Minimum 3–5 years of experience in operations, analytics, or business intelligence preferably within a tech, ride-hailing, fintech, or marketplace company
Proven experience managing or supervising a team of analysts, with demonstrated ability to coach, develop, and motivate direct reports toward KPI achievement
Strong proficiency in data analysis and reporting tools (e.g., Google Sheets, Excel, SQL, Tableau, Looker, or equivalent BI platforms)
Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities simultaneously
Experience translating business objectives into data-driven strategies, product briefs, or operational frameworks
Familiarity with CRM platforms, loyalty systems, or driver/customer lifecycle management (experience with Open Loyalty or similar platforms is a plus)
Excellent communication and stakeholder management skills — able to present complex data insights to both technical and non-technical audiences clearly and concisely.

Benefits

Comp & perks

Work your way – Enjoy flexibility and the freedom to thrive in your role.
Work-life balance – Build a career without sacrificing your personal life.
Free perks – Fuel up with free meals and stay active with gym access.
Grow fast – Unlock career advancement and promotion opportunities.
Get rewarded – Earn a competitive salary with opportunities for pay increases.
Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.
Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.
Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.