Senior IT Engineer – MSP

RemotePro.ph

Senior IT Engineer in a fast-moving MSP providing Tier 3 support. Focused on automation, mentoring, and improving client environments while working remotely from the Philippines.

Posted 6/10/2026full-timeRemote • 🇵🇭 PhilippinesSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudDNSSwitchingVMwareVoIP

About the role

Key responsibilities & impact

You'll walk into a fast-moving MSP environment where clients depend on you and junior engineers look to you. Your job isn't just to solve the problem in front of you — it's to make sure the team and the environment are better because you were there.
Serving as the Tier 3 escalation point for complex issues across servers, networks, cloud platforms, and endpoint security — diagnosing root causes, not patching symptoms
Proactively auditing client environments to catch risks, vulnerabilities, and inefficiencies before they become incidents
Building monitoring, alerting, and automation that catches problems early — or eliminates them entirely
Leading infrastructure projects end-to-end — cloud migrations, M365 deployments, network overhauls, security implementations — from scoping through delivery
Writing and maintaining PowerShell scripts that turn repetitive manual tasks into automated, reliable processes
Mentoring junior engineers so that when they come to you stuck, they leave sharper and more capable — not more dependent
Communicating clearly with clients and vendors — technical enough to be credible, human enough to build trust
Documenting everything you touch so clearly that others can build on it without asking you a single question

Requirements

What you’ll need

5+ years of IT experience, minimum 2 in an MSP or multi-client environment — you've seen enough environments to know what good looks like
Deep proficiency in Windows Server (2016–2022), Active Directory, DNS/DHCP, Group Policy, and virtualization (VMware/Hyper-V) — you don't need to look up the basics
Strong networking fundamentals — routing, switching, VLANs, firewall management (SonicWall, Fortinet, or Meraki); you can trace a problem through the stack
Solid Microsoft 365 and Azure experience (AZ-104 level or equivalent) — you know the platform well enough to administer, troubleshoot, and advise clients on it
PowerShell scripting proficiency — you write scripts that work, that others can read, and that solve real operational problems
Hands-on experience with RMM and PSA platforms (Datto, HaloPSA, NinjaRMM, or equivalent) — you know how to use your tools, not just log into them
VOIP support experience (3CX or similar) — you can configure, troubleshoot, and advise without escalating
Strong diagnostic skills — you find root causes, not just the closest available fix
Natural mentor — you make the engineers around you better without making them dependent on you
Self-directed once you understand the environment — but you ask smart questions early to get there
Honest communicator — you say what's happening clearly and on time, even when the update isn't good news
Long-term mindset — you want to grow with a company, not job-hop.

Benefits

Comp & perks

Permanent Work from Home
Competitive Salary
HMO
Mental health programs thru HMO
Maternity Assistance thru HMO (female employees)
Paid Vacation Leave
Technology Allowance
Internet Allowance
Weekly Payout
Career growth and advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows ServerActive DirectoryDNSDHCPGroup Policyvirtualizationnetworking fundamentalsPowerShell scriptingMicrosoft 365Azure

Soft Skills

mentoringcommunicationdiagnostic skillsself-directedhonest communicationlong-term mindset

Certifications

AZ-104