RemotePro.ph

IT Support

• Provide technical support to clients via phone, email, and remote access—handling everything from basic troubleshooting to advanced escalations.
• Diagnose and resolve hardware, software, and network issues for multiple clients.
• Perform O365 and Windows administration, user account management, and access provisioning.
• Support and troubleshoot VOIP systems (e.g., 3CX).
• Manage and maintain RMM and PSA tools (e.g., Datto, Halo).
• Mentor junior engineers and provide guidance to improve team troubleshooting skills.
• Lead or assist with IT projects, e.g cloud migrations, system upgrades, deployments, and process automation etc.
• Identify and implement solutions to reduce recurring issues and improve efficiency.
• Develop and maintain PowerShell scripts to automate routine tasks and streamline operations.
• Collaborate with vendors and clients to plan, test, and deliver new IT solutions.
• Log issues and resolutions accurately for future reference.
• Communicate effectively with clients and vendors to ensure smooth resolutions and project delivery.

Senior IT Engineer, MSP, Level 3

Data Analyst

• Analyze the business, document the organizational processes, evaluate the business models, and propose new technological changes.
• Responsible for carrying out complex dataset analysis and data validation.
• In charge of collecting and cleaning datasets from various data sources, identifying critical insights and creating the framework for the organization’s data system.
• Collaborate with stakeholders to elicit, document, and prioritize business requirements.
• Develop and maintain process flows, detailed functional specifications, business requirements documentation, user stories, and use cases.
• Work closely with development teams to ensure accurate implementation of requirements.
• Perform data analysis to support decision-making and provide insights.
• Assist in user acceptance testing and ensure smooth implementation of solutions.
• Create and maintain dashboards and other reporting tools to track data.
• Create predictive models.
• Maintain data frameworks
• Identify business challenges and initiate process improvement

Business Data Analyst

DevOps Engineer

• Plan/Design, Build and define the monitoring of our Linux and Windows applications and the systems that run them.
• Implement client-requested integrations.
• Design/Plan and support team in deploying updates and fixes
• Conduct root cause analysis if issues
• Investigate and resolve technical issues and create/provide resources to team to prevent.
• Develop scripts to automate processes and updates
• Provide technical support and design procedures for system troubleshooting and maintenance.

Senior Helpdesk Engineer – MSP

We’re looking for a hands-on senior IT professional who can support clients at all levels while also leading or assisting with IT projects and driving innovative solutions.
Our senior team members are critical to supporting our awesome clients and their users. They leverage industry-leading tools and expertise to resolve complex issues, prevent future problems, and improve client IT environments.
This role is perfect for someone who enjoys solving challenging technical problems while also designing and implementing improvements that make a real impact.
Key Responsibilities:
Client Support: Provide technical support to clients via phone, email, and remote access—handling everything from basic troubleshooting to advanced escalations. Diagnose and resolve hardware, software, and network issues for multiple clients. Perform O365 and Windows administration, user account management, and access provisioning. Support and troubleshoot VOIP systems (e.g., 3CX). Manage and maintain RMM and PSA tools (e.g., Datto, Halo). Mentor junior engineers and provide guidance to improve team troubleshooting skills.
Projects & Innovation: Lead or assist with IT projects, e.g cloud migrations, system upgrades, deployments, and process automation etc. Identify and implement solutions to reduce recurring issues and improve efficiency. Develop and maintain PowerShell scripts to automate routine tasks and streamline operations. Collaborate with vendors and clients to plan, test, and deliver new IT solutions.
Documentation & Communication: Log issues and resolutions accurately for future reference. Communicate effectively with clients and vendors to ensure smooth resolutions and project delivery.

Senior IT Engineer, MSP, Level 3

Business Data Analyst

DevOps Engineer

Senior Helpdesk Engineer – MSP

Senior Helpdesk Engineer, MSP