RemotePro.ph

IT Support

We’re looking for a hands-on senior IT professional who can support clients at all levels while also leading or assisting with IT projects and driving innovative solutions.
Our senior team members are critical to supporting our awesome clients and their users. They leverage industry-leading tools and expertise to resolve complex issues, prevent future problems, and improve client IT environments.
This role is perfect for someone who enjoys solving challenging technical problems while also designing and implementing improvements that make a real impact.
Key Responsibilities:
Client Support: Provide technical support to clients via phone, email, and remote access—handling everything from basic troubleshooting to advanced escalations. Diagnose and resolve hardware, software, and network issues for multiple clients. Perform O365 and Windows administration, user account management, and access provisioning. Support and troubleshoot VOIP systems (e.g., 3CX). Manage and maintain RMM and PSA tools (e.g., Datto, Halo). Mentor junior engineers and provide guidance to improve team troubleshooting skills.
Projects & Innovation: Lead or assist with IT projects, e.g cloud migrations, system upgrades, deployments, and process automation etc. Identify and implement solutions to reduce recurring issues and improve efficiency. Develop and maintain PowerShell scripts to automate routine tasks and streamline operations. Collaborate with vendors and clients to plan, test, and deliver new IT solutions.
Documentation & Communication: Log issues and resolutions accurately for future reference. Communicate effectively with clients and vendors to ensure smooth resolutions and project delivery.

Senior Helpdesk Engineer, MSP