RemotePro.ph

IT Support

• You'll walk into a fast-moving MSP environment where clients depend on you and junior engineers look to you. Your job isn't just to solve the problem in front of you — it's to make sure the team and the environment are better because you were there.
• Serving as the Tier 3 escalation point for complex issues across servers, networks, cloud platforms, and endpoint security — diagnosing root causes, not patching symptoms
• Proactively auditing client environments to catch risks, vulnerabilities, and inefficiencies before they become incidents
• Building monitoring, alerting, and automation that catches problems early — or eliminates them entirely
• Leading infrastructure projects end-to-end — cloud migrations, M365 deployments, network overhauls, security implementations — from scoping through delivery
• Writing and maintaining PowerShell scripts that turn repetitive manual tasks into automated, reliable processes
• Mentoring junior engineers so that when they come to you stuck, they leave sharper and more capable — not more dependent
• Communicating clearly with clients and vendors — technical enough to be credible, human enough to build trust
• Documenting everything you touch so clearly that others can build on it without asking you a single question

Senior IT Engineer – MSP