FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Helpdesk Technician
Full ScaleIT Help Desk Technician serving as first line support for end users and product issues at tech company Full Scale. Ideal for candidates early in their careers who enjoy solving problems remotely.
About the role
Key responsibilities & impact- Serve as the first point of contact for incoming support requests, triaging and resolving issues or escalating when needed
- Support customer-facing product issues by reproducing reported problems, documenting them clearly, and resolving or handing them off to engineering
- Work on straightforward bug fixes under guidance and close the loop with the people who reported them
- Provide internal IT support for employee accounts, access and permissions, hardware, software, and connectivity
- Track tickets through resolution and keep status updates, notes, and ownership accurate and up to date
- Write and maintain simple help documentation and internal knowledge base articles for recurring issues
- Partner with support engineers and developers to identify patterns and reduce repeat tickets
Requirements
What you’ll need- Genuine interest in technology and a strong aptitude for troubleshooting; formal experience is welcome but not required
- Clear, patient written and verbal communication skills, with the ability to explain technical concepts to non-technical users
- Comfort using common workplace tools such as ticketing systems, email and account administration tools, and basic command-line or web-based tools
- Strong organizational skills and reliability, with the ability to manage multiple open issues effectively
- Ability to work collaboratively in a remote, distributed team environment
- Nice-to-Have Qualifications:
- Prior experience in help desk, technical support, or customer support
- Exposure to web technologies such as HTML, CSS, or basic JavaScript
- Experience reading application logs
- Familiarity with a ticketing or help desk platform such as Zendesk, Freshdesk, or Jira Service Management
Benefits
Comp & perks- Fully remote work setup
- Opportunity to grow in a collaborative, distributed team
- Hands-on exposure to customer support, product troubleshooting, and internal IT operations
- Strong entry point for candidates building a career in technical support or support engineering
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingbug fixesHTMLCSSJavaScriptapplication logs
Soft Skills
written communicationverbal communicationorganizational skillsreliabilitycollaboration