IT Support

• Provide first- and second-level support to internal users for IT issues.
• Analyze and resolve technical incidents both remotely and on-site.
• Install, configure and maintain hardware and software.
• Manage user accounts and access rights.
• Document support requests and solutions in our ticketing system.
• Collaborate with other IT teams to continuously improve our IT services.

IT Support Specialist – First & Second Level

• Lead and develop the local IT team, including goal setting, performance management, and employee development
• Ensure stable operation of local IT infrastructure, applications, and services across both sites
• Manage IT incidents, service requests, and operational challenges in collaboration with global support and expert teams
• Plan, implement, and maintain local IT infrastructure, hardware, and software solutions
• Drive local IT projects and contribute to global IT initiatives
• Manage and maintain site-specific Active Directory environments and IT documentation
• Ensure compliance with IT security, architecture, and governance standards
• Support audits, change management processes, and continuous improvement initiatives
• Coordinate external IT suppliers and service providers
• Ensure high service quality in line with defined Service Level Agreements (SLAs)
• Represent Hydro’s global IT organization locally and build strong relationships with business stakeholders

IT Infrastructure Supervisor

• Independently handle IT support requests by phone with corresponding documentation in the ticketing system
• Classify and prioritize IT requests
• Proactively follow up on incidents to improve first-contact resolution efficiency
• Coordinate incident resolution in collaboration with 2nd- and 3rd-level support
• Participate in IT projects to optimize existing processes and systems

IT Specialist – IT Support Specialist, User Help Desk

• Unterstützung der Anwender im operativen Hard- und Software-Support
• Einrichtung und Wartung von Endgeräten (PCs, Notebooks, Mobilgeräte)
• Betreuung und Administration der Microsoft-365-Umgebung
• Erstellung und Pflege technischer Dokumentationen
• Bearbeitung und Verfolgung von Anfragen im Ticketsystem
• Unterstützung des Second-Level-Supports bei komplexen Anliegen

IT Helpdesk Supporter – m/w/d

• IT-Administration von MS Windows Server und Clients sowie mobiler Endgeräte
• Erste Anlaufstelle für Kolleg:innen und Lösung von Störungen im 1st- und 2nd-Level Support
• Onboarding neuer Kolleg:innen und Einrichtung von Usern und Endgeräten
• Unterstützung der Anwender:innen bei Soft- und Hardware und Dokumentation der Supportanfragen im Jira Ticketsystem
• Dokumentation von Prozessen, Systemanpassungen und -änderungen in Atlassian Confluence

IT-Help Desk Agent

• Responsibility for service-oriented customer support at the IT Service Desk, including incident management, service requests and escalation management
• Handling 1st- and 2nd-level support requests via the ticketing system, phone and remote support in Microsoft and DATEV environments
• Technical support for Microsoft 365, Windows, Exchange Online, Microsoft Teams, VPN, user and permissions management, and remote workstations
• Coordination of complex IT incidents and service requests with internal specialist departments and 3rd-level support teams
• Ensuring SLA-compliant ticket handling, IT documentation, knowledge management and continuous service quality
• Participation in Managed Workplace & Endpoint Management and identification of optimization potential in IT service processes

IT Support Specialist – 1st & 2nd Level Support

• Lead the newly established department with 25 employees
• Design innovative platform architecture
• Advise C-level executives on technical matters

Head of Enterprise Architecture – Insurance

• Perform network integration of IT components in wind farms and wind turbines, including processing operational data such as SQL data
• Provide remote support as an IT administrator for technicians and customers in fault analysis and resolution of IT and network systems
• Analyze and resolve first-level incidents in systems such as SCADA, switches, firewalls and customer interfaces (e.g., CIF, TIF, GIF)
• Support operation and troubleshooting of wind farm control systems (CWE)
• Actively contribute to the development of IT support processes, tools and operational procedures
• Document, classify and track support requests and maintain the knowledge base

IT Administrator, Network Integration, IT Support

• Professional handling of incoming software and hardware incidents in a large-customer environment
• Processing incidents in the ticketing system: prioritization, classification and documentation
• Perform root cause analysis and initiate corrective measures
• Provide first-line assistance and solutions via remote support
• If necessary, escalate incidents to downstream teams

IT User Help Desk Agent

• Administration, maintenance and further development of the company-wide IT infrastructure
• Support and optimization of central systems, including identity management (Active Directory / Azure AD) and Microsoft 365 (e.g. Exchange Online, Endpoint Manager)
• Operation and maintenance of the ERP system (Aareon Wodis Sigma / Wodis Yuneo) used in the housing industry and support related to its use
• Ensuring backup and recovery processes (with Veeam)
• Management of the virtualization environment (VMware) as well as the endpoint security solution (WithSecure) and telephony system (Swyx)
• Planning, implementation and monitoring of IT security measures with a focus on identities, endpoints and network
• User support (helpdesk, troubleshooting) as well as procurement, installation and management of hardware and software
• Participation/leadership in internal IT projects including coordination with external partners, and documentation and further development of internal IT processes

IT Administrator – M365, VMware

• Testing – You test new IT environments and provide practical feedback.
• Workplace rollouts – Deployment and setup of workstations at our Hoyer locations.
• Troubleshooting – You investigate issues in a structured way and find solutions.
• IT standards & services – You actively support their further development and implementation.
• Documentation & FAQs – Create clear instructions for colleagues and end users.
• Device Management – Rollout, support and administration of laptops, smartphones & tablets.
• On- & Offboarding – Setup, management and maintenance of user accounts & IT assets.
• Tickets & Incidents – Handling service requests, incidents and support cases in the ticketing system.
• End-user support – You provide competent support to our users (m/f/d) remotely or by phone.

IT Support Technician – Helpdesk / Service Desk

• Durchführung von Audits bei nationalen und internationalen Lizenzpartnern vor Ort sowie Remote
• Prüfung von Umsatzmeldungen, Lizenzgebühren und vertraglichen Verpflichtungen
• Analyse von Geschäftsprozessen und Identifikation von Abweichungen oder Risiken
• Erstellung strukturierter Auditberichte inkl. der Ableitung von Handlungsempfehlungen
• Nachverfolgung von Maßnahmen und Sicherstellung der Umsetzung
• Kontinuierliche Weiterentwicklung von Audit-Standards, -Methoden und -Tools
• Enge Zusammenarbeit mit Abteilungen wie Legal, Finance sowie Partner Management

Senior Audit Manager – w/m/d

• Take on various tasks in IT administration for MS Windows servers and clients as well as mobile devices (Apple iOS and Google Android)
• Implement system extensions and adjustments
• Serve as the first point of contact for colleagues to resolve incidents in 1st- and partly 2nd-level support
• Handle incoming customer requests
• Ensure smooth onboarding of new colleagues and setup of users and devices
• Assist users with the use of software and hardware
• Document and track support requests in the Jira ticketing system
• Escalate complex problems or systems to the responsible specialist departments
• Document processes, system adjustments, and changes in Atlassian Confluence
• Maintain progress updates in our Atlassian Jira ticketing system

• Support our team in the administration of our servers and clients
• Perform various tasks in the IT administration of MS Windows Server, clients and mobile devices (Apple iOS and Google Android)
• Serve as the first point of contact for colleagues to resolve incidents in 1st- and partially 2nd-level support
• Handle incoming customer inquiries
• Ensure smooth onboarding of new colleagues
• Configure user accounts and devices
• Assist users with software and hardware usage
• Document support requests in the Jira ticketing system
• Escalate complex issues or systems to the responsible specialist departments
• Document processes, system configurations and changes in Atlassian Confluence
• Track and update work progress in our Atlassian Jira ticketing system

IT Help Desk Agent

• Provide thought leadership and strategic direction for enterprise architecture
• Develop and govern architecture principles and standards
• Support teams in defining and implementing architecture blueprints
• Champion adoption of architecture frameworks
• Collaborate with leaders to ensure architectural decisions meet business needs
• Act as a change agent to foster a culture of architecture
• Provide strategic guidance on emerging technologies

Enterprise Architect

• Administer, maintain and further develop server and client environments across Windows, Linux and macOS
• Manage network components, firewalls, VPNs and other security-relevant systems
• Operate and monitor virtualization and storage infrastructures
• Plan and implement backup and recovery strategies
• Provide 1st- and 2nd-level support, including fault analysis and troubleshooting
• Contribute to IT security measures, patch management and compliance topics
• Support infrastructure and digitalization projects

IT Administrator

• You are responsible for the overall technical architecture across the entire customer lifecycle — from the presales phase to a successful go-live.
• You act as the central interface between our insurance clients and the EMIL Insurance Suite: you collaborate with customers to develop viable end-to-end (E2E) architectures.
• You present architectural concepts and technical roadmaps convincingly to C-level executives (CTO, CIO, CDO).
• You drive the technical transformation within the customer-delivery organization: standardizing architecture practices, introducing modern cloud and SaaS patterns, and enabling delivery teams.
• You serve as a mentor and technical anchor for Solution Architects and Customer Delivery Managers throughout the project lifecycle.
• You document architectural decisions, requirements, and technical concepts, ensuring sustainable knowledge embedding within the customer-delivery organization.
• You are responsible for technical communication with all stakeholders — both internal and external — and keep all parties consistently informed.

Senior Enterprise Architect – Insurance Software

• Operation and further development of a hybrid IT infrastructure (cloud & on-premise)
• Administration and optimization of the Microsoft 365 environment (including Entra ID, Intune, etc.)
• Support and implementation of cloud transformation (migration of on-premise systems to the cloud)
• Support of classic infrastructure components such as Active Directory, Exchange (On-Premise & Online) and Group Policies
• Participation in the administration of virtualization solutions (e.g. VMware) as well as backup and security system
• Coordination of external service providers and collaboration with international stakeholders
• Ensuring IT security, compliance and system availability
• Analysis, conception and implementation of new technical solutions and processes
• Independent management of projects and continuous optimization of the IT landscape

Senior IT Administrator – Microsoft 365, Cloud & Infrastructure

• Conducting on-site and remote audits of national and international license partners
• Reviewing revenue reports, license fees and contractual obligations
• Analyzing business processes and identifying deviations or risks
• Preparing structured audit reports, including actionable recommendations
• Tracking remedial actions and ensuring implementation
• Continuously improving audit standards, methods and tools
• Close collaboration with departments such as Legal, Finance and Partner Management

Senior Audit Manager

• Support the team with administration of MS Windows servers and clients
• Act as first point of contact for colleagues and resolve incidents in 1st-/2nd-level support
• Ensure smooth onboarding of new colleagues and set up users and endpoints
• Assist users with software and hardware usage
• Document support requests in the Jira ticketing system
• Escalate complex issues to the responsible specialist departments
• Ensure reliable operations through IT documentation in Atlassian Confluence and Jira

See all jobs on JobTailor

IT Support Specialist – First & Second Level

IT Infrastructure Supervisor

IT Specialist – IT Support Specialist, User Help Desk

IT Helpdesk Supporter – m/w/d

IT-Help Desk Agent

IT Support Specialist – 1st & 2nd Level Support

Head of Enterprise Architecture – Insurance

IT Administrator, Network Integration, IT Support

IT User Help Desk Agent

IT Administrator – M365, VMware

IT Support Technician – Helpdesk / Service Desk

Senior Audit Manager – w/m/d

IT-Help Desk Agent

IT Help Desk Agent

Enterprise Architect

IT Administrator

Senior Enterprise Architect – Insurance Software

Senior IT Administrator – Microsoft 365, Cloud & Infrastructure

Senior Audit Manager

IT Help Desk Agent