IT Support

• You monitor which questions IT users are asking in communities, forums or professional networks.
• You answer these directly — or prepare helpful content, e.g., a post or a short guide.
• You work closely with our product and development teams to discover new topics and present them clearly.
• You demonstrate practically how our cloud solution sync-blue® helps in everyday use — for example, for syncing contacts between Outlook, iPhones, CRMs and more.
• Identify and answer relevant questions in IT forums, communities and other online platforms — always with the goal of making our product sync-blue® visible as a solution.
• Create short technical content that makes complex IT topics understandable and engaging.
• Collaborate closely with product management and the development team to understand new features and use cases early and support them through communication.
• Continuously monitor trends, discussions and issues within our target audience — you spot what matters to them and develop appropriate content.
• Build and maintain an active community around our product.

IT Community Manager, Minijob/Working Student

• You support our users by phone and email with questions related to our software
• You help users make optimal use of our software's features
• You respond to incoming inquiries in a friendly, clear, and solution-oriented manner
• You escalate more complex issues to our specialist and development teams
• You document frequently asked questions and help continuously improve our support documentation

Working Student – IT Help Desk, User Support

• Konzeption, Einrichtung und Betreuung von KI-gestützten Voice- und Chat-Agenten
• Automatisierung von Prozessen über Schnittstellen (APIs) mit Tools wie n8n, Make oder Activepieces
• Entwicklung und Optimierung von Automatisierungen und Workflows für Support- und Kundenprozesse
• Verbindliche Kundenkommunikation: Telefonate führen, Rückmeldungen geben, Termine abstimmen und Status-Updates liefern
• Technischer Support (Helpdesk) für sämtliche ApoTune Module
• Onboarding und Grundeinrichtung neuer ApoTune Kunden
• Unterstützende Einrichtung von VoIP- und Netzwerkanbindungen

IT-Support – KI, Automatisierung

• Point of contact for technical topics within the company and support for questions related to IT, systems and access.
• Contribute to the further development of our internal infrastructure, from Apple device management and cloud administration to security and automation processes.
• Assist with daily IT support and help handle and document requests related to hardware, software and access reliably.
• Support the setup, configuration and maintenance of our Macs and endpoints, working with tools such as Jamf Pro.
• Help manage Google Workspace, for example with users, permissions, groups and device settings.
• Assist with technical topics related to networks, VPN, DNS as well as Linux systems and server-side applications.
• Support centralized software distribution, updates and the further development of our IT security standards.
• Help create technical documentation, internal guides and clear tutorials for colleagues.
• Contribute your own ideas to further develop internal IT processes, automations and standards together with the team.

Working Student, IT Management / IT Support

• You are the central point of contact for technical matters within the company and support questions related to IT, systems and access.
• You contribute to the further development of our internal infrastructure.
• You handle, prioritize and document IT support requests in day-to-day operations.
• You set up Mac systems, configure them and ensure smooth operation.
• You assist in analyzing technical issues on Linux systems and server-side applications.
• You help with questions related to networks, DNS, VPN and user access.
• You administer Google Workspace, including users, groups, permissions and device settings.
• You manage endpoints using Jamf Pro.
• You support the implementation and further development of our endpoint security.

IT Manager

• Strategic responsibility: development and implementation of the IT strategy for a growing medical technology company
• Cloud transformation: migration of legacy systems to modern, scalable cloud infrastructures
• Establishment of an IT security strategy and NIS-2 compliance for critical infrastructure
• Vendor management and contract negotiations with IT service providers
• Budgeting and investment planning for IT projects
• Operational excellence: project management for ERP upgrades (Proalpha) and system integrations
• Computer System Validation (CSV) for GMP-compliant medical device environments
• Administration of Office 365 and modern workplace solutions
• IT infrastructure management (network, security, performance)
• First-level support
• Leadership and team development
• Business partnership: direct collaboration with the executive board on strategic IT decisions
• Cross-functional coordination with all departments
• IT audit management (external audits, certifications, license audits)
• Change management in IT transformation projects

• Du berätst Unternehmen bei der Entwicklung und Umsetzung ihrer IT-Strategie und leitest anspruchsvolle Projekte im Bereich Cloud-Transformation
• Du entwickelst gemeinsam mit Kunden individuelle Cloud-Strategien und Zielbilder und begleitest deren Umsetzung: von der strategischen Einordnung bis zur Implementierung
• Du unterstützt bei der Auswahl geeigneter Cloud-Services und Technologien unter Berücksichtigung von Governance, Security, Compliance und Cost Management
• Du identifizierst Potenziale für den Einsatz von Künstlicher Intelligenz und GenAI im Cloud-Umfeld und entwickelst gemeinsam mit Kunden KI-gestützte Lösungen
• Du führst Marktanalysen durch, steuerst die Auswahl von Cloud-Anbietern und IT-Dienstleistern und begleitest Vertragsverhandlungen sowie die Definition von Service-Level-Agreements
• Als Projektleiter:in steuerst du eigenverantwortlich unsere Kundenprojekte, übernimmst Themen, die dich besonders interessieren, entwickelst Schwerpunkte und baust dein Wissen kontinuierlich aus
• Du unterstützt bei Angebotsprozessen, treibst Business-Development-Aktivitäten voran und bringst dich aktiv im Thought Leadership rund um Cloud-Themen ein
• Zudem baust und pflegst du vertrauensvolle Beziehungen zu Kunden und Partnern und bist aktiv beim Ausbau unseres Kundenportfolios und an der Neukundengewinnung beteiligt

Senior Manager IT-Strategie, Cloud

• Beratung unserer Kund:innen in den Bereichen Enterprise Linux, Hochverfügbarkeits-Cluster, Monitoring und Data Center Automation
• Durchführung eigenverantwortlicher Projekte bei unseren Kund:innen (Planung und Umsetzung)
• Erstellung technischer Dokumentation
• Betreuung von Kund:innen in der Pre-Sales-Phase in Zusammenarbeit mit dem Sales-Team
• Präsentation von Ergebnissen bei Kund:innen sowie auf Konferenzen

IT Consultant, Infrastructure Automation

• Help with training and coaching employees, communicating job expectations and appraising their performance
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness.
• Maintain the integrity and security of the corporate network, servers, routers, hubs and switches.
• Install, configure, and maintain the appropriate software and hardware on all systems
• Lead the internal help desk to provide IT support to our employees in a timely and professional manner.
• Install, diagnose, and repair wired and wireless networks.
• Maintain logs of repairs, upgrades, and maintenance timeframes.
• Identify computer or network equipment deficiencies and communicate opportunities for improvement to Senior Management.

• Gestaltung und Weiterentwicklung der Unternehmensarchitekturpraktiken in strategisch relevanten Bereichen, um die Übereinstimmung mit Geschäftsprioritäten, IT-Strategie und langfristigen Transformationszielen sicherzustellen
• Entwicklung von referenzarchitekturen und strategischen Zielarchitekturen, die klare Orientierung für zukünftige Geschäfts- und IT-Entscheidungen bieten
• Unterstützung von Portfolio- und Investitionsentscheidungen mit architektonischen Auswirkungen, Transparenz und pragmatischen Empfehlungen
• Coaching von Geschäfts- und IT-Interessengruppen bei der Planung der Unternehmensarchitektur von oben nach unten und Unterstützung bei der Übersetzung strategischer Ziele in klare architektonische Prioritäten und Fahrpläne
• Mitwirkung an der Weiterentwicklung von Architekturgovernance, Prinzipien, Standards und Richtlinien zur Ermöglichung konsistenter und wertorientierter Architekturentscheidungen in zentralen und lokalen Bereichen
• Moderation von Architekturgesprächen und Unterstützung von Interessengruppen bei der Suche nach tragfähigen Lösungen, die Geschäftsbedürfnisse, technologische Optionen und wirtschaftliche Überlegungen ausgleichen
• Aufbau starker Partnerschaften mit Geschäftsbereichen, IT-Teams, Fachexperten und Architekten in der gesamten Organisation
• Beratung von Geschäfts- und IT-Teams zu architektonischen Best Practices unter gleichzeitiger Sicherstellung der Übereinstimmung mit definierten Standards und Leitlinien der Unternehmensarchitektur

Enterprise Architect – Strategic Domains

• First- and second-level support for internal users (remote and on-site)
• Receiving, prioritizing and handling IT incident reports via a ticketing system
• Analyzing and resolving hardware and software issues
• Installing, configuring and maintaining IT workstations (clients, laptops, peripherals)
• User administration, including account setup and access rights
• Assisting with administration of IT infrastructure (network, servers, printers, etc.)
• Performing updates, patches and basic IT security measures
• Documenting support cases, systems and processes

• You design, take responsibility for, and manage the end-to-end technical architecture of cloud and hybrid solutions based on the SAP Business Technology Platform (BTP)
• You advise our clients (energy utilities and municipal utilities) on decoupling legacy systems (legacy code) and lead the transformation toward future-proof side-by-side extensions on the BTP
• You design complex integration scenarios between SAP S/4HANA Utilities, cloud models, and third-party systems, making extensive use of the SAP Integration Suite
• You define company-wide development, security, and architecture guidelines for the BTP and ensure their enforcement across onshore and nearshore teams
• You act as the technical mastermind, support large projects from feasibility study to go-live, and steer the technical implementation carried out by nearshore development teams
• You continuously evaluate the latest SAP cloud technologies and embed forward-looking approaches into our portfolio.

Enterprise SAP BTP Architect

• You lead and coordinate IT projects from planning through roll-out.
• You optimize the IT landscape with a focus on SAP and Microsoft Fabric.
• You proactively manage risks and stakeholders, applying common project management methodologies.
• You verify quality assurance, achievement of objectives, and a smooth handover to users.
• You assist the business lead in preparing and delivering training for newly implemented tools.

IT Project Manager — AI, Microsoft, SAP

• Entwicklung und Pflege langfristiger Kundenbeziehungen
• Identifikation von Geschäftsmöglichkeiten und Erarbeitung maßgeschneiderter Lösungen für Kunden
• Betreuung und Beratung der Bestandskunden sowie Akquisition von Neukunden
• Koordination der Vertragsverhandlungen und Sicherstellung der Kundenzufriedenheit
• Analyse von Markttrends und Wettbewerb zur Optimierung der Vertriebsstrategien

Key Account Manager – IT Contracting

• Responsibility for license management across the entire group; a license inventory/overview has already been built up in recent years
• Negotiations with software vendors and resellers
• Ongoing development and improvement of license management at flatexDEGIRO
• Migration project from FNT Command to Flexera, which is already licensed
• Strategic oversight of Microsoft licenses with regard to usage, compliance and pricing models — flatexDEGIRO SE operates a virtualized environment, which requires special attention for Microsoft licensing
• Interface role between IT operations, business units, enterprise architects and identity & access management
• Analysis of existing contracts and initiating required changes

IT License Manager

• Operate as the central point of contact for IT application questions and technical solutions relating to Cell Health product lines.
• Provide technical and application support to customers, sales teams, and service organizations.
• Visit customer laboratories and collaborate directly with customer IT teams to understand technical requirements and challenges.
• Train sales and service teams on relevant IT concepts, product requirements, and customer workflows.

IT Support Specialist – Commercial Operations

• Overall responsibility for planning and managing a global IT workplace redesign project
• Facilitating and coordinating collaboration between the business, security, technical experts and the workplace core team
• Structuring, prioritizing and translating highly diverse requirements into actionable technical concepts
• Managing an agile, cross-functional project setup (workshops, backlog management, iteration planning)
• Ensuring compliance with IT security and regulatory requirements in all client concepts
• Supporting the implementation of various client setups — including office users, developers, production staff, and high-security environments (on Windows & Linux)
• Stakeholder management, including communication with technical teams, business units and C‑level
• Risk, budget and timeline management — preparing decision papers and management briefings

IT Project Manager

• professionelle Annahme von eingehenden Soft- und Hardwarestörungen im Großkundenumfeld
• Bearbeitung der Störungen im Ticketsystem: Priorisierung, Klassifizierung und Dokumentation
• Fehleranalyse durchführen und Maßnahmen einleiten
• Über Remote Support erste Hilfe leisten und Lösungen anbieten
• Gegebenenfalls Weiterleitung der Störungsfälle an nachgelagerte Einheiten

IT User Help Desk Agent – Voll- oder Teilzeit

• Resolve incoming employee requests by diagnosing and triaging issues via the IT Service Desk platform and identifying the best technical solution based on the details provided
• Maintain PCs, peripherals, and printers to ensure all hardware is functional and up to standard
• Keep the IT Asset Management system accurate and up to date at all times
• Support all users by preparing hardware, software, and licenses for onboarding and ongoing operations
• Troubleshoot hardware and software issues across PCs, mobile devices, and network devices
• Own the creation and maintenance of service delivery documentation, keeping it current and accessible to the team

IT Support Specialist

• As part of our support team, you are the first point of contact for our customers and ensure smooth IT operations:
• Receive and handle customer support requests (phone, email, ticketing system)
• Support in the area of client technology (Windows environments, workstation systems, peripherals)
• Assist end users of our customers with hardware and software issues
• Install, configure and maintain clients, laptops and mobile devices in customer environments
• User and rights management (e.g., Active Directory) in customer systems
• Support for standard applications (e.g., Microsoft 365, print systems, VPN)
• Analyze and resolve incidents via remote access or, if necessary, on-site at the customer's location
• Document requests and solutions in the ticketing system
• Escalate more complex cases to 2nd level support
• Participate in rollouts, updates and IT projects at customer sites

IT Support jobs in Germany

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IT Community Manager, Minijob/Working Student

Working Student – IT Help Desk, User Support

IT-Support – KI, Automatisierung

Working Student, IT Management / IT Support

IT Manager

IT Manager

Senior Manager IT-Strategie, Cloud

IT Consultant, Infrastructure Automation

IT Manager

Enterprise Architect – Strategic Domains

IT Support

Enterprise SAP BTP Architect

IT Project Manager — AI, Microsoft, SAP

Key Account Manager – IT Contracting

IT License Manager

IT Support Specialist – Commercial Operations

IT Project Manager

IT User Help Desk Agent – Voll- oder Teilzeit

IT Support Specialist

1st Level IT Support