1st Level IT Support

n-komm GmbH

1st Level IT-Support Specialist providing essential IT support for client technology and end-users. Collaborating with a team to ensure smooth IT operations and address customer inquiries.

Posted 7/3/2026full-timeKarlsruhe • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

As part of our support team, you are the first point of contact for our customers and ensure smooth IT operations:
Receive and handle customer support requests (phone, email, ticketing system)
Support in the area of client technology (Windows environments, workstation systems, peripherals)
Assist end users of our customers with hardware and software issues
Install, configure and maintain clients, laptops and mobile devices in customer environments
User and rights management (e.g., Active Directory) in customer systems
Support for standard applications (e.g., Microsoft 365, print systems, VPN)
Analyze and resolve incidents via remote access or, if necessary, on-site at the customer's location
Document requests and solutions in the ticketing system
Escalate more complex cases to 2nd level support
Participate in rollouts, updates and IT projects at customer sites

Requirements

What you’ll need

Completed vocational training in IT (e.g., IT specialist) is an advantage
Some experience in IT support or a customer-focused helpdesk is desirable
Good knowledge of Windows operating systems and common standard software
Basic understanding of networks, clients and IT infrastructures
Strong service and customer orientation
Structured and solution-oriented working style
Team player with strong communication skills
Very good German language skills are mandatory

Benefits

Comp & perks

A secure position in a growing IT company
Structured onboarding and support from an experienced team
Wide-ranging training and development opportunities
Modern work environment and up-to-date technologies
Collegial working atmosphere with short decision-making paths
Attractive compensation and additional benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client Technology SupportHardware TroubleshootingSoftware InstallationNetwork UnderstandingIT Infrastructure Knowledge

Soft Skills

Strong Communication SkillsTeam PlayerStructured Working StyleSolution-Oriented Approach

Certifications

Vocational Training in IT