n-komm GmbH

IT Support

• As part of our support team, you are the first point of contact for our customers and ensure smooth IT operations:
• Receive and handle customer support requests (phone, email, ticketing system)
• Support in the area of client technology (Windows environments, workstation systems, peripherals)
• Assist end users of our customers with hardware and software issues
• Install, configure and maintain clients, laptops and mobile devices in customer environments
• User and rights management (e.g., Active Directory) in customer systems
• Support for standard applications (e.g., Microsoft 365, print systems, VPN)
• Analyze and resolve incidents via remote access or, if necessary, on-site at the customer's location
• Document requests and solutions in the ticketing system
• Escalate more complex cases to 2nd level support
• Participate in rollouts, updates and IT projects at customer sites

1st Level IT Support