IT Support

mobisys GmbH

IT Support Specialist providing first and second-level support for internal users and assisting with IT infrastructure. Requires a professional certificate and experience in IT support.

Posted 7/16/2026full-timeWalldorf • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including hardware and software troubleshooting, user administration, and IT infrastructure management. Proficient in Microsoft Windows, Microsoft 365, and basic network technologies, with strong service orientation and bilingual communication skills in German and English.

Highest-signal resume keywords

IT SupportMicrosoft WindowsMicrosoft 365Network TechnologiesTicketing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Incident ManagementHardware TroubleshootingSoftware TroubleshootingUser AdministrationIT Infrastructure ManagementUpdates and PatchesBasic IT SecurityAccount SetupAccess Rights ManagementDocumentation

Soft Skills

Service OrientationCustomer OrientationIndependent WorkingStructured WorkingSolution-Oriented Approach

Tools & Technologies

Ticketing SystemIT WorkstationsLaptopsPeripheralsNetworkServersPrinters

Certifications & Qualifications

Vocational Training in ITIT Specialist for System Integration

Industry Keywords

IT SupportHelpdeskTCP/IPDNSDHCP

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

First- and second-level support for internal users (remote and on-site)
Receiving, prioritizing and handling IT incident reports via a ticketing system
Analyzing and resolving hardware and software issues
Installing, configuring and maintaining IT workstations (clients, laptops, peripherals)
User administration, including account setup and access rights
Assisting with administration of IT infrastructure (network, servers, printers, etc.)
Performing updates, patches and basic IT security measures
Documenting support cases, systems and processes

Requirements

What you’ll need

Completed vocational training in IT (e.g., IT specialist for system integration) or equivalent qualification
Some experience in IT support or helpdesk desirable
Good knowledge of Microsoft Windows and Microsoft 365
Basic knowledge of network technologies (TCP/IP, DNS, DHCP)
Experience with ticketing systems is an advantage
Independent, structured and solution-oriented working style
Strong service and customer orientation
Good German and English skills are required

Benefits

Comp & perks

Work-life flexibility: Hybrid work model with flexible hours and mobile working — we support you in managing your day-to-day life
New Work: Modern workspaces with different settings, a custom coffee created for mobisys, and flat hierarchies — making work enjoyable
Training & development: Together we will decide how best to develop your strengths
Well-being: Ergonomic, height-adjustable workstations and sports activities — your health matters to us
Benefits & financial security: Company pension scheme and occupational disability insurance — we plan for your future together
Commute: E-bike, public transport or free on-site parking — you choose
Vacation: In addition to 30 days of annual leave, we are off on Christmas Eve and New Year's Eve