mobisys GmbH

IT Support

• First- and second-level support for internal users (remote and on-site)
• Receiving, prioritizing and handling IT incident reports via a ticketing system
• Analyzing and resolving hardware and software issues
• Installing, configuring and maintaining IT workstations (clients, laptops, peripherals)
• User administration, including account setup and access rights
• Assisting with administration of IT infrastructure (network, servers, printers, etc.)
• Performing updates, patches and basic IT security measures
• Documenting support cases, systems and processes