Ecommerce

• Create and maintain products: keep listings, variants, and flat files clean and up to date in the catalog.
• Conduct keyword research for new and ongoing Amazon campaigns.
• Assist in campaign management, monitoring bids, budgets, and campaign structure.
• Handle Amazon cases and troubleshoot account issues when they arise.
• Prepare and monitor FBE deliveries/shipments.
• Contribute to AMC analyses, for example customer lifetime value or brand effects at the keyword level.
• Prepare data and reports for the account managers.

E-commerce Specialist

• Customer support across all channels: You respond to customer inquiries and tickets through our system via email, phone, chat, Facebook, Instagram and WhatsApp.
• Solution-oriented advice: You provide assistance related to watches and support customers with questions about functionality, care and selection.
• Returns, complaints and payment issues: You handle returns and complaints and ensure smooth processing.
• For payment-related questions you assist customers and resolve discrepancies to ensure a seamless process.
• Product and order information: You inform customers about our products, current offers and their orders, thereby strengthening trust in our brand.

E-commerce Customer Service, Part-time/Full-time

• Create UGC scripts and manage creators
• Develop creative ideas and concepts
• Work closely with our Media Buying team
• Daily team calls to discuss the day’s tasks
• Training with our educational materials valued at €300,000

Copywriter / Creative Strategist, E‑Commerce

• Operational responsibility for the Amazon Vendor account: You are responsible for the operational management of the Amazon EU Vendor account and ensure that all relevant processes are implemented efficiently, in a structured manner and with a performance focus.
• Interface & stakeholder management: As the central interface between Amazon and internal departments such as Sales, Sales Order Management, Supply Chain, Regulatory and Marketing, you ensure close alignment and smooth collaboration.
• Forecasting & performance management: Together with the Commercial team, you create, analyze and coordinate product forecasts and prepare relevant KPIs such as sell-out, pricing, stock levels and Buy Box performance.
• Catalogue, data & compliance management: You are responsible for maintaining and optimizing the Amazon product catalogue with regard to data quality and coordinate escalations for product compliance issues or product blocks.
• Collaboration with Amazon & AVS: You work closely with the Amazon AVS team and escalate critical issues in a targeted manner when necessary.

E-Commerce Operations Manager – Amazon Vendor

• Our marketing is primarily online: performance marketing on Meta and Google Ads, retention marketing with Klaviyo, and content marketing on LinkedIn.
• Equally important is strong customer support: we take our customers and their questions seriously, respond quickly, and learn from feedback. We want to involve you closely to improve existing channels and to test new ideas.
• In particular, we need support with:
• customer support (e.g., questions about orders, shipping, products, vouchers, and returns)
• working with Shopify and making small updates to the shop
• community management and managing our social channels
• content planning and creation in text, image and video
• planning and executing collaborations
• maintaining and updating the website.

Working Student, Customer Support, Marketing, E‑Commerce

• Build and improve our Shopify Plus storefront, including Liquid, JavaScript/TypeScript, theme architecture, and custom functionality.
• Support projects across checkout, cart flows, apps, and customer experiences.
• Use modern AI coding tools to accelerate development and improve workflows.
• Create and iterate on A/B tests and conversion improvements, working closely with our teams.
• Contribute to our Shopify Plus infrastructure, including custom apps, Shopify Functions, APIs, tracking integrations, and automation workflows.
• Help keep our webshop fast, stable, and scalable by improving Core Web Vitals, code quality, accessibility, and overall frontend performance.
• Work closely with different teams to translate business needs into clear technical solutions.

Shopify Full-Stack Developer, AI Focus

• Customer support that delights: You are the voice of Frühlingszwiebel for our customers.
• Keep e‑commerce operations running: You are the point of contact for our fulfillment/3PL, coordinate restocking and monitor inventory levels.
• Processes & tools under control: You ensure our workflows run smoothly and are properly documented — from Shopify to Asana and our digital filing system.
• Right hand to executive management: You free up the executive team by coordinating topics and to‑dos, driving projects independently and making sure nothing falls through the cracks.

Customer Support – E‑Commerce Operations

• You are responsible for product strategy and development across the entire product lifecycle and will drive the product into our next growth phase
• You will work closely with Sales, Support, Integration teams and external partners, and align key decisions directly with executive management
• You will structure requirements from Sales, Support, Integration teams and external partners, challenge them, and convert them into a prioritized, robust roadmap that supports our continued growth
• In parallel, you will purposefully evolve existing product processes and make them scalable, especially in the areas of requirements gathering, prioritization, roadmapping and release communication
• You will mentor and develop Product Owners and teams professionally and sharpen existing structures rather than rebuilding them from scratch
• The goal is a setup that withstands growth and does not need to be adjusted with every new phase
• In terms of content, you will work on the further development of our agent-based product platform and drive the introduction of new agents, quality assurance and rollouts in a structured way
• In addition, you will take the SaaS business to the next level of maturity, particularly on topics such as pricing, billing, customer onboarding and the underlying operational processes
• You will work data-driven, define relevant metrics, validate hypotheses and make transparent decisions, even when that requires a clear “no”
• You roll up your sleeves and step in to get things done when something isn’t working, rather than simply delegating

Senior Product Owner – AI, SaaS, eCommerce

• As E‑Commerce Manager, you are the primary point of contact at our agency for our clients.
• You communicate directly with clients, schedule meetings, and develop strategies to increase clients' sales and profitability on Amazon.
• You handle operational tasks related to Seller Central and Vendor Central accounts.
• This includes creating product listings and variations, producing A+ content, updating the Brand Store, conducting keyword research, and preparing FBA shipments.
• You will simultaneously manage approximately 8–10 clients on a monthly recurring basis.
• You share your hands‑on experience with our team so we can all benefit from your insights.
• In collaboration with our designer, you develop high‑resolution, unique product imagery to drive clients' sales and profitability.

E‑Commerce Manager – Amazon Focus

• Handle operational accounts receivable: verify, code and post daily incoming payments
• Independently identify sources of errors in online payments (primarily PayPal via Shopify)
• Review automatically generated journal entries from the online shops and process them in a structured manner
• Maintain open-items (OPOS) lists and prepare a weekly receivables report with recommended actions
• Manage the standard, structured collections/dunning process for business customers (B2B)

Accounts Receivable Accountant, E‑Commerce

• You process orders with our more than 250 partners (vintners, wineries, importers) worldwide and monitor delivery dates and inventory levels.
• You maintain and optimize our product and supplier data in our ERP system (Odoo).
• You create complex cost calculations, monitor margins, and support pricing for international multichannel sales.
• You coordinate the flow of goods, handle import procedures, and ensure our supply chain runs smoothly.
• You work closely with our tech team to continuously improve procurement processes through smart automations.

Wholesale and Foreign Trade Merchant – Focus: Procurement, Data & E‑Commerce

• Own the end-to-end digital prescription journey, continuously improving experiences from prescription capture and health insurance card scanning through checkout and order confirmation.
• Drive product strategy and experimentation by leveraging customer insights, analytics and A/B testing to improve conversion, customer satisfaction and sustainable business growth.
• Shape the future of digital healthcare by identifying opportunities to apply AI, personalisation and intelligent recommendation capabilities that enhance customer value and increase basket growth.
• Partner closely with Engineering, UX, Pharmacy, Legal, Commercial and Data teams to deliver scalable, compliant and customer-centric product solutions.
• Define product success through measurable outcomes, translating business goals and customer feedback into an impactful product roadmap focused on conversion, Rx order growth and customer experience.

Senior Product Manager, Rx eCommerce

• Du hilfst täglich per E-Mail und Video Call e-Commerce Unternehmer:innen bei buchhaltärischen Problemen.
• Sicherstellung einer hohen Kundenzufriedenheit durch klare und freundliche Kommunikation.
• Identifikation wiederkehrender Probleme und Verbesserung unserer Lösungen.
• Enge Zusammenarbeit mit dem Onboarding Automation Team zur Sicherstellung der Kundenzufriedenheit.

Kundenbetreuung, Kundensupport SaaS, Fintec für Shopify Kunden

• Own day-to-day Shopify store management, including theme adjustments and app configuration.
• Plan and execute product launches, promotions, and sales campaigns in close collaboration with the marketing team.
• Build and optimize landing pages that enhance user experience and drive conversions.
• Stay on top of Shopify platform developments and broader e-commerce trends, evaluate relevance for our business, and proactively recommend actions.
• Maintain a working understanding of store-level performance, including traffic patterns, changes in conversion rates, and product-level trends; proactively highlight significant changes.
• Identify testing opportunities by analyzing funnel data, session recordings, and heatmaps; develop structured hypotheses with clear success criteria.
• Own the A/B test backlog from prioritization through implementation, collaborating with the development team to communicate specifications and run experiments.
• Contribute to a long-term CRO strategy and document results in a shared knowledge base to inform future decisions.
• Apply SEO best practices across landing pages and product content to improve discoverability and organic growth.
• Develop strategies to improve Momenterie's visibility in LLM-based search responses and stay current with the evolving AEO landscape.

E-Commerce Manager

• Full commercial responsibility for the USA across all three brands (famwalls, heybalu, Bo & Birdie)
• Drive revenue growth and optimize conversion across the entire funnel
• Expand and shape the product assortment based on US market insights
• Understand which occasions, gifting moments, and cultural specifics are truly relevant for American consumers
• Close collaboration with Product, Design, Performance Marketing, CRM, and Shop Optimization across locations in Germany, Vietnam, and Moldova
• Central point of contact for all decisions related to the US market
• Identify growth opportunities and analyze competitors
• Support building a supplier and partner network in the USA

US Market Manager, E-Commerce

• You keep our e-commerce operations running across all three brands
• Shopify backend operations: manage the Shopify stores for all three brands
• Marketplace management: oversee presence on Amazon, Otto and others
• Product & catalog maintenance: ensure complete and accurate product data
• Operational execution of campaigns: seasonal promotions and new product launches
• Email marketing operations: implement newsletters and automated flows in Klaviyo
• Customer service: support in operational customer service
• Operational interface: work closely with marketing, product management and logistics

E-Commerce Operations Manager

• Deep-dive audience research: You immerse yourself in target audiences, analyze what truly triggers them, and develop high-performing ad angles.
• Testing processes & strategies: You plan which formats, hooks, and offers we should test — fake podcast? UGC? Meme-style? You decide.
• Writing scripts that convert: Direct response copywriting is your day-to-day. You write scripts for TikTok and Meta ads that drive not just clicks, but revenue.
• Collaboration with editors: You provide feedback on edits and ensure the ads match your creative vision.
• Analysis & optimization: You review results, identify what works, and scale successful concepts.
• Testing new trends and formats: You’re always up to date and bring fresh ideas that make a difference.

Creative Strategist – E‑Commerce

• Du führst Accounts end-to-end: Audit → Hypothese → Test-Plan → Skalierung → Reporting.
• Du steuerst nach Total Business Numbers und inkrementellen KPIs; du verstehst warum Last-Click bei langen Journeys täuscht.
• Du nutzt unseren AI-Stack als Standard-Werkzeug.
• Account-Audits, Breakdown-Analysen und Anomalie-Erkennung laufen AI-gestützt; du lieferst die Fragestellung, prüfst den Output und triffst die Entscheidung.
• Du dekodierst Creative-Performance: Du erkennst, warum ein Winner gewinnt (Hook, Mechanismus, Einwandbehandlung, Proof), und übersetzt das in die nächste Test-Hypothese.
• Du bringst eigene Angle- und Set-Piece-Hypothesen in die Creative-Planung ein: Welches Segment ist unterversorgt, welche Kaufhürde unbeantwortet, welches Stück Customer Journey fehlt.
• Du sagst Kunden die harte Wahrheit, wenn der Bottleneck das Offer, die Landingpage oder das Produkt ist und nicht die Ads. Und du lieferst dazu immer einen Alternativweg.

Performance Marketer – Meta Ads, AI, Creative Strategy

• Unterstützung bei der Betreuung bestehender Handelspartner und Marktplatz-Plattformen
• Mitarbeit bei der Pflege und Aktualisierung von Produktdaten (Texte, Bilder, Spezifikationen, EANs, Preise, Verfügbarkeiten)
• Unterstützung im Sortiments- und Listungsmanagement auf Marktplätzen (ähnlich Amazon-Modell)
• Analyse von Sales-Daten und Abverkaufszahlen pro Händler / Plattform
• Unterstützung bei der Kommunikation mit Retail-Partnern (Produktinfos, Updates, Neuheiten)
• Mitarbeit an der Optimierung von Produktdarstellungen (PDPs) und Markenauftritt auf Marktplätzen
• Recherche und Identifikation von neuen Retail- und B2B-Partnern (online & stationär, national und international)
• Strukturierter Outreach an potenzielle Handelspartner (z. B. per E-Mail, LinkedIn oder Telefon) in enger Abstimmung
• Unterstützung bei der Qualifizierung von Leads und Vorbereitung von Erstgesprächen
• Unterstützung bei der Vorbereitung von Präsentationen / Line Sheets / Angebotspaketen für neue Partner

Bezahltes Pflichtpraktikum – Business Development, E-Commerce

• Eigenverantwortliche Planung, Koordination und Erfolgsbewertung des gesamten Customer Supports über unsere Kanäle Amazon, Otto und Mail.
• Entwicklung und Umsetzung neuer Support-Strategien – von Antwort-Workflows über Eskalationsprozesse bis hin zu Self-Service-Inhalten und Antwort-Templates
• Wichtige Schnittstelle und regelmäßiger Austausch mit den Online-Kanälen, Vertrieb und dem Content Team
• Monitoring der Konkurrenz – wie reagieren andere Marken auf Kundenanfragen, Reviews und Beschwerden, und was können wir daraus lernen
• Laufende Optimierung unserer kundenrelevanten Inhalte (FAQs, Produktbeschreibungen, Mailvorlagen) in enger Zusammenarbeit mit dem Content-Team
• Eigenständige Service-Audits – Antwortzeiten, Tonalität, Lösungsqualität und Kundenzufriedenheit über alle drei Kanäle hinweg
• Trend- und Potenzialanalysen auf Basis von Kundenfeedback, Reviews und Ticketdaten und Ableitung konkreter Verbesserungen für Produkt, Content und Prozesse
• Unterstützung beim Monitoring und Reporting der relevanten Support-KPIs (Reaktions- und Lösungszeiten, CSAT, Review-Ratings, Wiederholungsquote)

Ecommerce jobs in Germany

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