Customer Support – E‑Commerce Operations

Frühlingszwiebel

Customer Support & E-Commerce Operations expert at Frühlingszwiebel, a healthy nutrition startup. Engaging with customers and optimizing e-commerce operations remotely in Germany.

Posted 7/20/2026part-timeRemote • 🇩🇪 GermanyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in e-commerce operations, customer support, and project coordination, ensuring smooth workflows and effective communication within a fast-paced environment. Proficient in utilizing modern tools to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

E-Commerce OperationsCustomer SupportShopify ExperienceProject CoordinationTool Affinity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExperienceInventory ManagementBookkeepingCustomer CommunicationForecasting

Soft Skills

Problem SolvingFriendly CommunicationIndependence

Tools & Technologies

ShopifyAsanaGoogle WorkspaceAI Ticketing Systems

Industry Keywords

D2CFulfillment3PLE-Commerce

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Customer support that delights: You are the voice of Frühlingszwiebel for our customers.
Keep e‑commerce operations running: You are the point of contact for our fulfillment/3PL, coordinate restocking and monitor inventory levels.
Processes & tools under control: You ensure our workflows run smoothly and are properly documented — from Shopify to Asana and our digital filing system.
Right hand to executive management: You free up the executive team by coordinating topics and to‑dos, driving projects independently and making sure nothing falls through the cracks.

Requirements

What you’ll need

At least 2 years of operational experience in an e‑commerce/D2C company. You know the day‑to‑day operations of an online shop from the inside, ideally in a Shopify environment.
Experience in customer support / customer communication. You know how to handle even frustrated customers in a friendly and confident manner.
Tool affinity. You are comfortable working with modern cloud and AI tools (Shopify, Asana, Google Workspace, AI ticketing systems) and enjoy trying out new tools.
Nice to have: exposure to preliminary bookkeeping, inventory management/forecasting, or Amazon Seller experience.

Benefits

Comp & perks

Flexible working: design your own schedule.
Key role with impact: a responsible position with a direct line to the executive team, short decision paths and significant room to shape the role.
Strong setup: close collaboration with experienced external partners (accounting, payroll, fulfillment) and a structured onboarding process.
Flexible & remote‑friendly: mostly remote with only occasional in‑office days per month in Würzburg.
Grow & progress: opportunities for development in support, e‑commerce, operations and office management — including trainings.