Frühlingszwiebel

Ecommerce

• Delightful customer support: You are the voice of Frühlingszwiebel for our customers.
• Keep e‑commerce operations running: You are the point of contact for our fulfillment/3PL, coordinate restocking, and monitor inventory levels.
• Manage processes & tools: You ensure our workflows run smoothly and are properly documented.
• Right hand to management: You support leadership—coordinating topics and to‑dos, driving projects independently, and making sure nothing falls through the cracks.

Customer Support, E‑Commerce Operations

• Best-in-class preparatory accounting: You collect and check receipts, assign them neatly and hand everything over properly to the tax advisor (with Qonto & Datev integrations).
• You are the backoffice control center: accounting, payroll, social security — you keep the contacts, resolve open issues independently and ensure that nothing falls through the cracks.
• You make numbers and information team-ready: whether employee records, newsletter performance or financial reports — you ensure data is correct and presented in an understandable way.
• Structure fan? You build a clear digital backoffice structure — cloud folders, contracts, documents, inboxes. Everything has its place and can be found within seconds.
• You keep logistics communication running: you are the point of contact for fulfillment/logistics, answer queries and coordinate restocking processes.
• Inventory & forecasting to avoid stockouts: you monitor inventory levels, identify bottlenecks early and support order forecasting and replenishment so we can scale predictably — without chaos or “oh no, sold out.”
• You’re close to the customer: you handle customer inquiries in support, respond quickly and politely, and make sure no request is overlooked.
• You enable growth: you free up management to focus on growth, product and vision — because you make sure things run smoothly in the background.

Backoffice All‑Rounder, E‑commerce

• Newsletters that get opened: You write weekly emails people want to read — sometimes a recipe, sometimes a sales push — always with a subject line that entices clicks.
• Strategic content planning: You plan topics across all channels together with founder Stef — not by gut feeling, but informed by trends, community feedback, and what’s currently resonating.
• Performance-driven content management: You publish videos and other content on Instagram, TikTok & co., write titles and descriptions that drive clicks — and understand why a strong CTA makes the difference.
• Copy that sells and still sounds great: Product copy, ads, blog posts — you hit our tone, write for the target audience, and deliver more than just SEO word salad.
• Close to the community: You know our audience, understand what moves them, and answer questions in a way that makes the community feel seen.
• Final check before go-live: Before content goes out, you do the final polish — spelling, tone, formatting. Nothing goes live that isn’t right.

Customer Support, E‑Commerce Operations

Backoffice All‑Rounder, E‑commerce

Copywriter, E-commerce Newsletters