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Customer Support, E‑Commerce Operations
FrühlingszwiebelCustomer Support & E-Commerce Operations expert for health food startup in Frankfurt. Oversee customer support and e-commerce operations while maintaining order and processes.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Delightful customer support: You are the voice of Frühlingszwiebel for our customers.
- Keep e‑commerce operations running: You are the point of contact for our fulfillment/3PL, coordinate restocking, and monitor inventory levels.
- Manage processes & tools: You ensure our workflows run smoothly and are properly documented.
- Right hand to management: You support leadership—coordinating topics and to‑dos, driving projects independently, and making sure nothing falls through the cracks.
Requirements
What you’ll need- At least 2 years of hands-on experience in an e‑commerce/D2C company.
- Experience in customer support / customer communication.
- Tool affinity: You are comfortable using modern cloud and AI tools (Shopify, Asana, Google Workspace, AI-based ticketing systems) and enjoy experimenting with new tools.
- Plus points: exposure to basic accounting, inventory management/forecasting, or Amazon Seller experience.
Benefits
Comp & perks- Flexible work: you manage your own schedule.
- A key role with impact: a responsible position with direct access to management, short decision paths, and plenty of scope for shaping the role.
- Strong setup: close collaboration with experienced external partners (accounting, payroll, fulfillment) and a structured onboarding.
- Flexible & remote-friendly: mostly remote with only occasional in-office days per month in Würzburg.
- Grow & progress: development opportunities across support, e‑commerce, operations, and office management — including training.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
e-commercecustomer supportinventory managementforecastingbasic accountingAmazon Seller experience
Soft Skills
communicationproject managementorganizational skillsindependenceattention to detail