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E-commerce Customer Service, Part-time/Full-time
Sternglas GmbHCustomer Service position providing support across various channels for an E-Commerce company in Germany. Engaging with customers about watches and ensuring smooth processes for returns and inquiries.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on solution-oriented communication and support. Proficient in managing inquiries across multiple channels while maintaining organization and attention to detail.
Highest-signal resume keywords
Customer Service ExperienceFluent GermanGood EnglishStrong Communication SkillsStructured Working Style
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Solution OrientationTeam Spirit
Industry Keywords
E-CommerceRetailJewelryCustomer InquiriesReturns ManagementPayment ProcessingProduct InformationOrder InformationCustomer SupportWatch Technology
About the role
Key responsibilities & impact- Customer support across all channels: You respond to customer inquiries and tickets through our system via email, phone, chat, Facebook, Instagram and WhatsApp.
- Solution-oriented advice: You provide assistance related to watches and support customers with questions about functionality, care and selection.
- Returns, complaints and payment issues: You handle returns and complaints and ensure smooth processing.
- For payment-related questions you assist customers and resolve discrepancies to ensure a seamless process.
- Product and order information: You inform customers about our products, current offers and their orders, thereby strengthening trust in our brand.
Requirements
What you’ll need- Customer service experience: You have experience in customer service, ideally from e-commerce or a call center.
- Interest in watches: Experience in retail, especially in jewelry stores, is a plus but not required — we provide comprehensive training in watch technology.
- Structured working style: You work in an organized way and keep track even under a high volume of inquiries.
- Strong communication skills: You enjoy interacting with people and communicate clearly and solution-focused — both in writing and verbally.
- Language skills: You speak fluent German and good English to communicate with our international customers and the global Sternglas community.
- Team spirit and solution orientation: You are a team player with an open, solution-focused attitude.
Benefits
Comp & perks- Welcome gift: One of our exclusive watches!
- A modern office with top equipment — you’ll receive everything you need: laptop, monitor, headset.
- Varied tasks in a motivated team and the option to work hybrid.
- Flexible working hours and a pleasant work environment.
- Diverse training opportunities and personal development prospects.
- Regular team events and employee discounts