Sternglas GmbH

Ecommerce

• Customer support across all channels: You respond to customer inquiries and tickets through our system via email, phone, chat, Facebook, Instagram and WhatsApp.
• Solution-oriented advice: You provide assistance related to watches and support customers with questions about functionality, care and selection.
• Returns, complaints and payment issues: You handle returns and complaints and ensure smooth processing.
• For payment-related questions you assist customers and resolve discrepancies to ensure a seamless process.
• Product and order information: You inform customers about our products, current offers and their orders, thereby strengthening trust in our brand.

E-commerce Customer Service, Part-time/Full-time

• Kundenbetreuung über alle Kanäle: Du beantwortest Kundenanfragen und -tickets über unser System via E-Mail, Telefon, Chat, Facebook, Instagram und WhatsApp.
• Lösungsorientierte Beratung: Du gibst Hilfestellungen rund um das Thema Uhren und stehst den Kunden bei Fragen zu Funktion, Pflege und Auswahl zur Seite.
• Rücksendungen, Reklamationen und Zahlungsfragen: Du bearbeitest Rücksendungen und Reklamationen und sorgst für eine reibungslose Abwicklung.
• Produkt- und Bestellinformationen: Du informierst Kunden zu unseren Produkten, aktuellen Angeboten und ihren Bestellungen und stärkst so das Vertrauen in unsere Marke.

Kundenservice E-Commerce, Teil- oder Vollzeit

• Customer support across all channels: You respond to customer inquiries and tickets through our system via email, phone, chat, Facebook, Instagram and WhatsApp.
• Solution-oriented advice: You provide assistance on all watch-related topics and support customers with questions about functionality, care and selection.
• Returns, complaints and payment issues: You handle returns and complaints and ensure smooth processing.
• Product and order information: You inform customers about our products, current offers and their orders, helping to build trust in our brand.

E-commerce Customer Service, Part-time/Full-time

Kundenservice E-Commerce, Teil- oder Vollzeit

E‑Commerce Customer Service, Part-time or Full-time