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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in online performance marketing, customer support, and content creation across various platforms. Proficient in managing social media channels and executing marketing collaborations while maintaining strong organizational skills.
Highest-signal resume keywords
Performance MarketingCustomer SupportContent CreationSocial Media ManagementShopify Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content PlanningVideo ProductionE-commerceCommunity ManagementOrganizational Skills
Soft Skills
Clear CommunicationCalm Under PressureTeam Collaboration
Tools & Technologies
Meta AdsGoogle AdsKlaviyoCanvaCapCut
Industry Keywords
Online MarketingCustomer InquiriesSocial Media TrendsWebsite MaintenanceCollaboration Planning
About the role
Key responsibilities & impact- Our marketing is primarily online: performance marketing on Meta and Google Ads, retention marketing with Klaviyo, and content marketing on LinkedIn.
- Equally important is strong customer support: we take our customers and their questions seriously, respond quickly, and learn from feedback. We want to involve you closely to improve existing channels and to test new ideas.
- In particular, we need support with:
- customer support (e.g., questions about orders, shipping, products, vouchers, and returns)
- working with Shopify and making small updates to the shop
- community management and managing our social channels
- content planning and creation in text, image and video
- planning and executing collaborations
- maintaining and updating the website.
Requirements
What you’ll need- Most important: you are excited about startups and new challenges, you have a good sense for social media trends and you are active on social platforms yourself.
- You’re comfortable working in a small team (we intend to stay small), often from home or on the go, and juggling multiple things at once.
- You have strong organizational skills and remain (mostly) calm under pressure.
- You communicate politely, clearly and reliably — even when multiple customer inquiries arrive at the same time.
- Ideally you have experience with content creation and planning and enjoy being on camera for content. That would be a big plus, as we want to produce a lot more video content.
- You’re proficient with Canva and CapCut or similar software. We’re especially happy if you also have experience with Shopify, customer support or e‑commerce.
Benefits
Comp & perks- Ideally you live in Munich, but with the right qualifications you can also work fully remotely.
- You will have a lot of freedom and will learn a great deal about customer support, marketing, e‑commerce and startups!