zeroLabs

Ecommerce

• Our marketing is primarily online: performance marketing on Meta and Google Ads, retention marketing with Klaviyo, and content marketing on LinkedIn.
• Equally important is strong customer support: we take our customers and their questions seriously, respond quickly, and learn from feedback. We want to involve you closely to improve existing channels and to test new ideas.
• In particular, we need support with:
• customer support (e.g., questions about orders, shipping, products, vouchers, and returns)
• working with Shopify and making small updates to the shop
• community management and managing our social channels
• content planning and creation in text, image and video
• planning and executing collaborations
• maintaining and updating the website.

Working Student, Customer Support, Marketing, E‑Commerce