Dispatcher

• Schedule drivers' routes and ensure on-time, accurate deliveries
• Use the dispatch program to track orders from other stores and set up/distribute runs to drivers
• Ensure drivers count money collected and record delivery times on bills
• Work with Parts Pullers to ensure deliveries go out correctly
• Work with drivers to ensure they know the correct route
• Update customers by phone on the status of their orders
• Assist drivers who have difficulty with routes or other aspects of the job
• Perform other duties as assigned

Dispatcher scheduling automotive-parts deliveries for Parts Authority in Davenport

Dispatcher scheduling routes and coordinating on-time automotive-parts deliveries for Parts Authority.
Tracking orders, supporting drivers, and updating customers from the Davenport store.

• Schedule drivers' routes and ensure on-time, accurate deliveries
• Use the dispatch program to track orders from other stores and set up/distribute runs to drivers
• Ensure drivers count money collected and record delivery times on bills
• Work with Parts Pullers to ensure deliveries go out correctly
• Coordinate with drivers so they know the correct route
• Update customers by phone on the status of their orders
• Assist drivers who have difficulty with routes or other aspects of the job
• Perform other duties as assigned

Dispatcher scheduling delivery routes for Parts Authority’s U.S. automotive parts distribution business

Dispatcher scheduling driver routes and coordinating accurate deliveries for Parts Authority, a U.S. automotive parts distributor. Tracking orders, updating customers, and supporting drivers.

• Organize and maintain technician schedules and assist Field Managers with dispatching resources based on priority, skill set, and location
• Monitor work orders from creation through completion, ensuring accurate documentation and timely updates
• Develop processes and templates for records of field service work, including dispatch logs, service orders, and repair orders
• Track service requests, preventive maintenance schedules, and emergency response activities
• Update and maintain CRMs and online databases such as Salesforce and Jotforms with work performed, inventories, and service requests
• Coordinate directly with customers to schedule appointments, answer questions, and provide service information
• Coordinate parts shipments, site access, permits, and equipment availability
• Maintain service records, reports, and dashboards for operational visibility
• Assist with process creation, implementation, and adoption
• Assist with invoicing, purchase orders, and contract compliance documentation
• Support onboarding and training logistics for new technicians
• Ensure adherence to safety protocols and company policies across field operations
• Participate in development, implementation, and continuous improvement of departmental policies, procedures, workflows, and tools
• Collaborate on special projects and company-wide initiatives as requested

Field Service Dispatcher coordinating technicians and customer service for U.S. energy storage systems

Field Service Dispatcher

Field Service Dispatcher coordinating technician schedules, work orders, logistics, and customer appointments. Supporting Eos Energy Enterprises’ zinc-battery energy storage service operations.

• Order service parts, schedule field service labor, and submit manufacturer warranty claims within defined service response times for Medium Voltage service repairs
• Assign service repair activities to SMA field resources and external Medium Voltage service providers via the Salesforce Planning Board
• Review stock locations and communicate logistics options to repair providers
• Monitor and adjust service case priorities based on customer account status or service contract
• Monitor dispatch queues and align parts and field resources to meet service-level requirements
• Monitor existing service cases, milestones, and end-to-end delivery times, taking proactive action with other SMA groups
• Escalate customer-reported Medium Voltage issues to manufacturers before planning repairs
• Provide backup support for dispatching field service activities and parts
• Perform quality control of dispatched service cases
• Coordinate customer availability with SMA repair plans
• Verify service repairs have properly completed Service Reports
• Perform other assigned duties

Service Dispatcher coordinating Medium Voltage repairs for SMA America’s solar technology business

Service Dispatcher, Medium Voltage

Service Dispatcher coordinating Medium Voltage parts, labor, and warranty claims for SMA America’s solar technology business. Managing field-service scheduling and customer repair commitments remotely.

• Dispatch service calls and assign jobs to technicians efficiently and timely
• Coordinate and manage technicians' daily schedules and routes
• Communicate appointment details and updates with customers
• Deliver professional and courteous customer service
• Communicate service needs between customers and technicians
• Distribute workload to maximize productivity and maintain team fairness
• Track and coordinate follow-ups for jobs requiring return visits
• Learn and use the company’s dispatch and business systems
• Maintain positive working relationships with technicians and administrative staff
• Provide backup support when the Branch Manager is absent
• Participate in a rotational on-call schedule as needed

Dispatcher coordinating HVAC service calls and technician schedules for Tech24 in Buda

Dispatcher coordinating HVAC and food-service calls, technician schedules, routes, and customer updates for Tech24.
Supporting efficient service delivery through dispatch systems, workload balancing, follow-ups, and rotational on-call coverage.

• Assign Field Service Engineers to service requests via the Service Management System with tentative dates
• Schedule onsite field services with end-user customers by phone and email
• Confirm onsite dates with customers and field engineers
• Adjust engineer schedules and customer visits as needed
• Ensure onsite requirements, equipment, technical equipment, and spare parts are available and delivered to customer sites
• Place, track, and follow up on spare-parts orders
• Assist with Field Service Engineer van-stock inventory management
• Create and update service orders, SMS/ERP records, customer master records, and contact information
• Review and monitor open service orders requiring scheduling
• Prepare quotations for onsite system repairs with Technical Support assistance
• Coordinate with Service Support, Field Service Engineers, and Management on open service orders and onsite activities

Field Service Dispatcher scheduling customer-site services for Sartorius life-science technologies

Field Service Dispatcher scheduling and coordinating onsite service visits for Sartorius, a life-science technology company. Managing engineers, equipment, spare parts, and service records to support customer operations.

• Support public safety agencies by receiving emergency and non-emergency telephone and radio messages in a communication center.
• Enter all requests for service into the computer-aided dispatch (CAD).
• Dispatch public safety personnel as warranted.
• Provide information and referrals to citizens for non-emergency calls.
• Operate a technological workstation including multiple monitors, telephones, two-way radios, etc.
• Review work through playback of recorded calls and checking records for accuracy.

Public Safety Dispatcher supporting emergency communication services in Alabama

Public Safety Dispatcher

Public Safety Dispatcher supporting emergency communication services by operating a dispatch center. Responsible for receiving calls and dispatching safety personnel in Alabama.

• Communicates with WM Drivers for problem resolution
• Handles incoming service orders and directs drivers
• Interacts with customers and WM personnel
• Uses WM proprietary software for routing

Dispatcher communicating with drivers and managing service orders at WM

Dispatcher/Router

Dispatcher communicating with drivers for problem resolution and managing service orders at WM. Role involves routing and customer interaction for effectiveness in operations.

• Accurately collect, verify, and document ride, driver, and rider information
• Respond promptly to driver, rider, and customer inquiries via phone, text, and chat
• Monitor scheduled and active rides to ensure timely pickup and completion
• Actively support drivers during trips by resolving delays, routing issues, cancellations, and service disruptions
• Identify issues quickly, take ownership of resolutions, and follow through to completion
• Escalate issues appropriately and in a timely manner following established procedures
• Maintain accurate records and updates to ensure continuity across shifts
• Identify recurring operational issues and contribute suggestions for improvement
• Maintain professionalism, focus, and consistency in a high-volume, fast-moving environment

Dispatcher managing transportation operations for a rideshare services company

Dispatcher managing day-to-day transportation operations for a healthcare rideshare company. Providing real-time support to drivers and riders in a fast-paced environment.

• Dispatch truck drivers for pick-ups at customer locations, local ports, and railroads
• Confirm proper bookings and billings to meet customer requirements
• Enter data in the computer for planning and general information
• Provide necessary communications to the terminal regarding specific customer requests
• Be willing to work extended hours to meet and exceed customer needs

Night Dispatcher coordinating pick-ups and entries in logistics service

Night Dispatcher, 9:00pm to 6:00am

Night Dispatcher coordinating truck driver pick-ups and ensuring compliance for logistics company service in the intermodal transportation sector.

• Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business
• Handles incoming service orders, directs drivers, and resolves service issues
• Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day
• Optimizes routes based on needs of the customer
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field

Dispatcher assisting with problem resolution for residential, commercial, and roll-off lines

Dispatcher/Router Combo

Dispatcher at WM resolving service issues while communicating with drivers for effective routing and customer satisfaction. Responsible for handling service orders and optimizing routes for efficiency.

• Serve as a key point of contact between customers, drivers, warehouse teams, and internal departments
• Coordinate freight movement, managing customer requests, tracking shipments
• Maintain communication with drivers while they are en route and provide support
• Monitor shipment status and provide accurate delivery information
• Process customer orders, provide pricing information, and assist with invoicing needs
• Coordinate with warehouse personnel regarding shipping and receiving activities
• Maintain accurate records of customer interactions, transactions, complaints, and resolutions
• Generate reports related to transportation activities, shipments, customer requests, and operational performance
• Manage transportation documents, shipping records, and related files
• Schedule inbound and outbound freight to support company operations
• Assist with emergency communication, driver support, and repair coordination when necessary
• Build and maintain positive relationships with customers, manufacturers, drivers, and internal teams.

Remote Dispatcher coordinating freight operations and delivering customer service

Dispatcher – Part-Time Weekend

Remote Dispatcher managing transportation operations for Hackbarth Delivery Service. Ensuring timely pickups and excellent customer support while communicating with drivers and warehouse teams.

• Direct and coordinate the ordering and delivery of materials to customers
• Adhere to and promote corporate policies
• Manage the general use of equipment, trucks, delivery personnel and materials
• Direct all activities concerning delivery, warehouse and facilities
• Responsible for the fast, accurate processing of sales orders
• Set up job’s information, confirm & create appropriate reports supporting sales order processing
• Process credit memos on the computer
• Assist customers with will call orders
• Supervise stocking crews, conduct performance reviews and employee orientation, and coordinate driver training
• Schedule and dispatch crews to maximize time efficiency and monitor labor costs on each job
• Compute payroll accurately and on time
• Train new stockers on job performance
• Complete new hire and training paperwork timely
• Ensure compliance with VCR program
• Ensure cleanliness of front counter, office/dispatch, restroom and yard/warehouse
• Ensure trucks are clean

Dispatcher coordinating materials delivery and operations for national distributor

Dispatcher overseeing ordering and delivery of materials concerning operations at Chaparral Materials. Ensuring compliance and efficiency in delivery and warehouse procedures while providing customer assistance.

• Answering phones and collecting customer information
• Planning routes and coordinating schedules
• Managing drivers and vehicles in the crew fleet
• Completing various administrative tasks
• Supporting communication between customers and field technicians

Dispatcher coordinating service calls for water and mold removal company

Dispatcher coordinating service calls for Power Dry’s emergency water and mold removal services. Ensuring efficient scheduling and communication between customers and field teams.

Dispatcher coordinating service calls at Power Dry

Dispatcher coordinating service calls for water and mold removal company. Managing schedules, communication, and supporting administrative tasks in Lenexa, KS.

Dispatcher managing truck driver logistics for a global logistics company

Dispatcher – Overnight

Dispatcher managing logistics for truck drivers at Depot Connect International. Handling routing, bookings, and ensuring compliance with safety regulations in a fast-paced environment.

• Coverage for Dispatchers that are out for vacation/leave of absence, yard checks, redelivery validation.
• Dispatch truck drivers for pick-ups at customer locations, local ports, and railroads
• Confirm proper bookings and billings to meet customer requirements
• Enter data in the computer for planning and general information
• Provide necessary communications to the terminal regarding specific customer requests
• Be willing to work extended hours to meet and exceed customer needs

Dispatcher managing logistics and operations for Tank Container Services

Utility Dispatcher

Dispatcher managing logistics operations within Tank/ISO Container Services at Depot Connect International. Responsibilities include coordinating drivers and ensuring compliance with customer requirements.

• Assign and coordinate loads to drivers, ensuring on-time pickup and delivery
• Communicate with drivers to manage schedules, provide route updates, and troubleshoot issues
• Liaise with brokers and vendors to ensure smooth shipment flow
• Maintain accurate and timely updates in our dispatch systems
• Monitor and ensure Hours of Service compliance for all assigned drivers
• Manage EV charge planning to prevent delays in delivery schedules
• Reprioritize workloads in real time based on emergent events, guided by established policies
• Support other dispatchers with task delegation and provide operational guidance
• Coordinate with Senior Dispatchers on escalated issues or operational improvements
• Track and report on KPIs including on-time rates, empty miles percentage, and compliance scores

Dispatcher coordinating loads for electric trucking fleet at Nevoya

Dispatcher coordinating loads and managing schedules for Nevoya's electric trucking fleet. Ensuring shipments are timely and operational efficiencies are met in a fast-paced environment.

• Screen requests for services from members.
• Coordinates assignment and flow of field and virtual care resources across several states.
• Identifies and highlights issues of safety, service delivery, continuity of operations and escalates as necessary.
• Identifies risks of imminent life threats, self-harm or harm to others and directs questioning.

Dispatcher role for Cityblock handling member intake and coordination of care services

Dispatcher, EMT/Paramedic

Dispatcher role for Cityblock handling member intake and coordination of care resources. Collaborating across states 24/7 to provide timely assistance to members with medical needs.

• Scheduling the drivers routes and ensuring on-time, accurate deliveries
• Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers
• Ensure that driver counts money collected and put delivery times on bills
• Work with Parts Pullers to ensure the deliveries go out correctly
• Work with drivers to make sure that they know the correct route
• Work with customers over the phone to update them on the status of their orders
• Properly assist drivers who have difficulty with routes or any other aspect of the job
• Perform other duties as assigned.

Dispatcher at Parts Authority responsible for customer contact and delivery scheduling

Dispatcher role at Parts Authority coordinating deliveries and managing customer relations in a fast-paced environment. Requires strong communication skills and flexibility for various shifts.

Dispatcher jobs in United States

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Dispatcher

Dispatcher

Field Service Dispatcher

Service Dispatcher, Medium Voltage

Dispatcher

Field Service Dispatcher

Public Safety Dispatcher

Dispatcher/Router

Dispatcher

Night Dispatcher, 9:00pm to 6:00am

Dispatcher/Router Combo

Dispatcher – Part-Time Weekend

Dispatcher

Dispatcher

Dispatcher

Dispatcher – Overnight

Utility Dispatcher

Dispatcher

Dispatcher, EMT/Paramedic

Dispatcher