Field Service Dispatcher

Eos Energy Enterprises, Inc.

Field Service Dispatcher coordinating technician schedules, work orders, logistics, and customer appointments. Supporting Eos Energy Enterprises’ zinc-battery energy storage service operations.

Posted 8/7/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing technician schedules, dispatching resources, and maintaining accurate service documentation. Proficient in coordinating customer communications, parts shipments, and compliance documentation while adhering to safety protocols.

Highest-signal resume keywords

Technician Schedule ManagementWork Order MonitoringCRM ExperienceCustomer CoordinationService Record Maintenance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service DocumentationProcess DevelopmentInvoicingPurchase OrdersContract Compliance

Soft Skills

CommunicationCollaborationOrganizational Skills

Tools & Technologies

SalesforceJotforms

Certifications & Qualifications

Associate's Degree

Industry Keywords

Field Service ManagementPreventive MaintenanceEmergency ResponseSafety ProtocolsOperational Visibility

About the role

Key responsibilities & impact

Organize and maintain technician schedules and assist Field Managers with dispatching resources based on priority, skill set, and location
Monitor work orders from creation through completion, ensuring accurate documentation and timely updates
Develop processes and templates for records of field service work, including dispatch logs, service orders, and repair orders
Track service requests, preventive maintenance schedules, and emergency response activities
Update and maintain CRMs and online databases such as Salesforce and Jotforms with work performed, inventories, and service requests
Coordinate directly with customers to schedule appointments, answer questions, and provide service information
Coordinate parts shipments, site access, permits, and equipment availability
Maintain service records, reports, and dashboards for operational visibility
Assist with process creation, implementation, and adoption
Assist with invoicing, purchase orders, and contract compliance documentation
Support onboarding and training logistics for new technicians
Ensure adherence to safety protocols and company policies across field operations
Participate in development, implementation, and continuous improvement of departmental policies, procedures, workflows, and tools
Collaborate on special projects and company-wide initiatives as requested

Requirements

What you’ll need

Associate's degree or equivalent experience required
Minimum of 5 years' experience
Experience managing technician schedules and dispatching resources
Experience monitoring work orders and maintaining accurate service documentation
Experience with CRMs and online databases such as Salesforce and Jotforms
Ability to coordinate customer appointments and service communications
Ability to coordinate parts shipments, site access, permits, and equipment availability
Ability to maintain service records, reports, and dashboards
Ability to assist with invoicing, purchase orders, and contract compliance documentation
Ability to support technician onboarding and training logistics
Ability to adhere to safety protocols and company policies
Ability to remain stationary 50% of the time and occasionally move about an office
Ability to exert up to 25 pounds of force occasionally
Ability to visit customer or partner locations, including offices, manufacturing floors, laboratories, and construction sites
Willingness to travel locally, overnight, and within North America less than 10%

Benefits

Comp & perks

Less than 10% local, overnight, and North America travel
Safety, quality, and customer service culture