Dispatcher

Tech24

Dispatcher coordinating HVAC and food-service calls, technician schedules, routes, and customer updates for Tech24. Supporting efficient service delivery through dispatch systems, workload balancing, follow-ups, and rotational on-call coverage.

Posted 8/5/2026full-timeBuda • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in dispatching and scheduling, ensuring efficient job assignment and customer communication. Proficient in using dispatch software and maintaining strong relationships with technicians and customers.

Highest-signal resume keywords

Dispatching ExperienceCustomer Service SkillsAttention To DetailMultitasking AbilityHVAC Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

DispatchingSchedulingJob AssignmentFollow-Up CoordinationComputer Proficiency

Soft Skills

Communication SkillsSelf-MotivationTeam CollaborationProblem-Solving

Tools & Technologies

Dispatch SoftwareEcoTrackCorrigoVixxo

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HVACFood ServiceService CallsCustomer CommunicationOn-Call Schedule

About the role

Key responsibilities & impact

Dispatch service calls and assign jobs to technicians efficiently and timely
Coordinate and manage technicians' daily schedules and routes
Communicate appointment details and updates with customers
Deliver professional and courteous customer service
Communicate service needs between customers and technicians
Distribute workload to maximize productivity and maintain team fairness
Track and coordinate follow-ups for jobs requiring return visits
Learn and use the company’s dispatch and business systems
Maintain positive working relationships with technicians and administrative staff
Provide backup support when the Branch Manager is absent
Participate in a rotational on-call schedule as needed

Requirements

What you’ll need

High school diploma or GED required
Minimum of 3 years of dispatching experience
Prior HVAC and/or food service industry experience preferred
Strong attention to detail and ability to work accurately and efficiently
Excellent customer service, verbal, and written communication skills
Proficient in computer systems and dispatch software
Ability to multitask and manage competing priorities in a fast-paced environment
Self-motivated, able to work independently, and able to follow through on tasks
Willingness to participate in a rotational on-call schedule
Experience with third-party service platforms such as EcoTrack, Corrigo, or Vixxo is a plus

Benefits

Comp & perks

Weekly pay
Company computer and equipment provided
Generous paid time off
Paid holidays
Birthday off
Medical, dental, vision, and short-term disability coverage effective the 1st of the month following the date of hire
Long-term disability and basic life insurance at no cost
401(k) with company match and immediate vesting
Employee Assistance Program with free, confidential counseling and support, including financial and legal resources