Tech24

Dispatcher

• Dispatch service calls and assign jobs to technicians efficiently and timely
• Coordinate and manage technicians' daily schedules and routes
• Communicate appointment details and updates with customers
• Deliver professional and courteous customer service
• Communicate service needs between customers and technicians
• Distribute workload to maximize productivity and maintain team fairness
• Track and coordinate follow-ups for jobs requiring return visits
• Learn and use the company’s dispatch and business systems
• Maintain positive working relationships with technicians and administrative staff
• Provide backup support when the Branch Manager is absent
• Participate in a rotational on-call schedule as needed