Public Safety Dispatcher

Personnel Board of Jefferson County

Public Safety Dispatcher supporting emergency communication services by operating a dispatch center. Responsible for receiving calls and dispatching safety personnel in Alabama.

Posted 8/2/2026full-timePleasant Grove • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $37,007 - $77,410 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in emergency communication and dispatching, with certifications in Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Police Dispatch. Proficient in operating technological workstations and managing multiple communication channels effectively.

Highest-signal resume keywords

Emergency Medical Dispatch (EMD) CertificationEmergency Fire Dispatch (EFD) CertificationEmergency Police Dispatch (EPD) CertificationNational Crime Information Center (NCIC) CertificationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer-Aided Dispatch (CAD)Emergency DispatchingCall Playback ReviewRecord Accuracy Checking

Soft Skills

Interpersonal CommunicationInformation Providing

Tools & Technologies

Technological WorkstationTwo-Way RadiosMultiple Monitors

Certifications & Qualifications

Industry Keywords

Public SafetyEmergency ServicesDispatchingCustomer Service Orientation

About the role

Key responsibilities & impact

Support public safety agencies by receiving emergency and non-emergency telephone and radio messages in a communication center.
Enter all requests for service into the computer-aided dispatch (CAD).
Dispatch public safety personnel as warranted.
Provide information and referrals to citizens for non-emergency calls.
Operate a technological workstation including multiple monitors, telephones, two-way radios, etc.
Review work through playback of recorded calls and checking records for accuracy.

Requirements

What you’ll need

Experience in a customer service-oriented position (e.g., interacting with people, providing information and/or a service).
No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude.
Willing to submit to a general and criminal background check.
Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed.
Experience as a public safety dispatcher.
Emergency Medical Dispatch (EMD) certification.
Emergency Fire Dispatch (EFD) certification.
Emergency Police Dispatch (EPD) certification.
National Crime Information Center (NCIC) certification.
Cardiopulmonary Resuscitation (CPR) certification.

Benefits

Comp & perks

medical and dental insurance
employer-sponsored retirement plan (pension)
generous paid holidays
sick and vacation leave
more